Bella Coola Heli Sports
Canada: British Columbia
Bella Coola Heli Sports is your choice if you are looking for a special experience: small groups for skiing, all this within wild and breathtaking, heavily glaciated scenery!
GENERAL TERMS & CONDITIONS
The following General Terms & Conditions form the basis of your relationship with LUEX (legal entity: LineUpEXplorers GmbH) as an Agency. Please read them carefully as they set out our bilateral respective rights and obligations. These General Terms & Conditions apply to all bookings of individual travel components or services that you make with LUEX as set out in more detail herein.
References to "you" and "your" in these General Terms & Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). “Group leader” shall mean the person which is making a booking by using our platform. “We” “us” and “our” means LUEX (legal entity: LineUpEXplorers GmbH). "Supplier" shall mean the party that owns, manages and/or operates the travel components or services.
YOUR TRAVEL COMPONENT BOOKING AND CONTRACT
To confirm a booking, the party leader must be authorized to make the booking on the basis of these General Terms & Conditions as well as the General Terms & Conditions of the supplier concerned by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the party leader confirms that he/she is so authorized. The party leader is responsible for making all payments due to us or the supplier concerned. The party leader must be at least 18 when the booking is made.
Once we have received your booking, we will, subject to availability, confirm your arrangements on behalf of the supplier concerned by issuing a confirmation. This confirmation will be sent to the party leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will take no responsibility for any errors in any documentation except where those errors are caused by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 5 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
A binding contract between you and the supplier concerned comes into existence when we send your confirmation on the supplier’s behalf to the party leader and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.
LUEX THE AGENCY
LUEX – the agency - offers and sells individual travel components and services separately to you. As an Agency we do not sell or offer for sale any packages, act as an organizer or tour operator within the meaning of Sec. 651a ff. BGB and Sec. 651a ff. BGB's regulations do not apply to any booking you may make. We act as an agent only in respect of all bookings we take or make on your behalf. For all bookings your contract will be established directly between you and the supplier of the travel components or services and no contractual relationship between you and Lineupexplorers shall be established. You understand that where you have chosen more than one travel component or service, you will be entering into multiple contracts. As an agency we accept no liability in relation to any contract you enter into or for any travel components such as accommodation and/or transfers (“arrangements”) and/or any other travel services that you book or for the acts or omissions of any accommodation and/or transfer provider (“supplier(s)”) or other person(s) or party(ies) connected with the arrangements. The supplier's general terms & conditions, the supplier’s travel package description on our website and the individual offer description we have set up for you on behalf of the supplier will apply to your contract with the supplier. Copies of supplier's general terms & conditions and the supplier’s travel package description are to be found on the trip detail pages of our website. If no supplier general terms & conditions are to be found common travel laws will apply. Alternatively we will endeavor (but undertake no liability to do so) to make copies of the terms and conditions of the contracts you enter into available to you at your request. If the supplier terms are contradictory to the terms below then the terms below overrule the supplier terms.
All communications relating to your booking must be sent to us by email by the party leader quoting the booking reference.
If you make a booking more than 60 days (Surf) or 90 days (Snow) before you are due to arrive at your booked accommodation or before the first service of your booked travel starts, you must pay a deposit of 20% (Surf) or 30% (Snow) of the total booking value. If your booking is subject to such a deposit payment, you must pay us the balance 60 days (Surf) or 90 days (Snow) before departure. If your booking is made less than 60 days (Surf) or 90 days (Snow) before you are due to arrive at your accommodation, full payment is required at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled on behalf of the supplier(s) concerned. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the accommodation provider before you check out.
As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with its own terms and conditions.
BEST PRICE GUARANTEE
We want you to pay the lowest price possible for your travel component or service. Should you find your hotel room, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of our Best Price Guarantee.
If you have any special requests (for example dietary requirements, baby cots, room locations) please advise us at the time of booking. We will pass on all such requests to the supplier(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met and the request will not become a contractual obligation of the supplier concerned. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. * Please note, cots and other special requests may only be available at an extra charge unless otherwise expressly stated in the description of the accommodation/arrangement in question.
If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the supplier(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel the contract on behalf of the supplier(s) concerned when we become aware of these details.
IF YOU WISH TO MAKE CHANGES TO YOUR BOOKING
Should you wish to make an amendment to your booking after it has been confirmed you must advise us as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by any of the suppliers of your arrangements need to be paid by you. The minimum fee for booking amendments is 50 EUR.
If you change the number of people booked, the total price of your booking will be re-calculated for the new party size. If for example the party is reduced in number, this may mean that any accommodation you have booked is under-occupied and each of the remainder of the party may have to pay more. If you wish to make any change to the booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.
IF YOU CANCEL YOUR BOOKING
If you wish to cancel a confirmed booking, you must advise us as soon as possible. Cancellation charges will apply and will be calculated as set out in the table below:
If cancellation is made more than 60 days (Surf) or 90 days (Snow) before departure
- 20% of the total cost of your booking
If cancellation is made 60 days or less before departure
- 100% of the total cost of your booking
Alternative cancellation and payment terms may apply if stated in the booking offer. Please note that deposit payments will generally not be refunded in case of cancellations.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER
If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.
YOUR TRAVEL DESTINATION
By offering for sale travel product components to particular destinations we do not represent or warrant that travel to any such destination is advisable or free from political or heath risks and we are not liable for damages for damage or losses that may result from travel to such destinations. You are strongly advised to review any travel prohibitions, warnings, announcements and advisories issued by applicable government institutions prior to booking travel to international destinations.
CIRCUMSTANCES BEYOND OUR CONTROL
Except where otherwise expressly stated in these conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by a third party, the supplier concerned as well as in cases where you suffer any damage or loss as a result of "force majeure". In these General Terms & Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
OUR RESPONSIBILITY TO YOU
We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier will apply to your contract.
However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our gross negligence.
In the unlikely event that you have any reason to complain or experience any problems with your arrangements whilst away, you must immediately inform the supplier or provider of the arrangement(s) in question. Any verbal notification must be put in writing and given to the suppliers `representative as soon as possible. Please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. However we will be willing to assist you in your claims. Please inform us as quickly as possible. Most problems can be dealt with quickly. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Suppliers reserve the right at any time to terminate your stay/transfer or that of any member of your party due to your misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the suppliers nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay/transfer being terminated.
WEBSITE AND PRICING DETAILS
Please note, that the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Please note that the currency converter serves only as an orientation and may be inaccurate. The conversion rates are calculated by a third party provider and the accuracy is beyond our control. Please double check currency conversions with your local bank.
There may be differences between the actual accommodation and its description. Occasionally, local problems may mean that some facilities or services become unavailable or subject to restriction. Some facilities or services may not be available during the low season owing changes in the weather or lack of demand from guests. We cannot accept responsibility for any changes or closures to area amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of our gross negligence. Your rights in this regard are determined according to the terms & conditions of the supplier of your arrangement.
The star ratings shown on the trip descriptions are our own ratings and/or the ratings of previous travelers and do not necessarily reflect any local official rating.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services. As a general rule, these requirements and standards will not be the same as in Australia, Europe or the US and may sometimes be lower.
We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.
CONDITIONS OF SUPPLIERS
The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on the product detail pages of the particular trip/service or on request from ourselves or the supplier concerned.
This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
PLACE OF JURISDICTION
Place of jurisdiction for all legal disputes is Dortmund, Germany.
Heli Skiing Booking Conditions
We ask our clients to thoroughly read all information supplied on our website before registering for a heliskiing tour. Due to heliskiing's exclusive character, significant expenses and long term commitments are made on your behalf. Furthermore, other people may be waiting to book their holidays during the same week. The reservation and cancellation policies outlined are standard in the heli skiing industry.
Registration & Payment
Special note to group organizers: The group organizer is responsible to ensure that all guests receive the BCHS literature and are fully aware of the policies in it. The group organizer is also responsible for making sure payment deadlines are met and all necessary forms are returned to BCHS as requested.
The guide's duty is to monitor, evaluate and minimize the risks associated with heli skiing and snowboarding. However, even the best mountain guides are not infallible and the risks associated with a mountainous environment are only partially under our control. By registering with us you acknowledge these risks. In addition, all guests will be required to sign a Release of Liabilty, Waiver of Claims, Assumption of Risks and Indemnity Agreement. A sample waiver is enclosed with your booking package and you may view it online here. Please read the waiver carefully before booking your holiday to ensure you are comfortable with the terms of this document. We will require you to read this document and sign it upon arrival in Bella Coola. We will not permit you to go heliskiing or snowboarding with us until the waiver is signed. All claims - irrespective of the nationality of the participants - will be governed in all respects by and interpreted in accordance with the laws of the Province of British Columbia.
Bella Coola Heli Sports does not carry health, life or injury insurance for our guests. We therefore recommend you carry the following:
- Trip Cancellation Insurance. In view of our cancellation policy, we strongly recommend that all our guests purchase holiday cancellation insurance.
- Extended Medical Insurance. Your medical insurance should cover you for life and health care risks while in Canada, and in addition should provide for transport to your home country if you reside outside of Canada.
- Emergency Evacuation Insurance. In the case of injury, air ambulance expenses will be charged to the injured party.
- Personal Property Insurance. Insure your personal belongings against loss. Your homeowner's insurance may not be enough. Be sure that this insurance covers you while you are in Canada.
It is the responsibility of our guests to ensure that they are in Vancouver in time to catch their flight to Bella Coola. Bella Coola Heli Sports is not responsible for missed flights due to international flight delays, missed connections or any other reason. We recommend arriving in Vancouver the day prior to your departure for Bella Coola. We also recommend that you include an overnight stay in Vancouver on your return home. Even though most charges will run through our lodge we recommend bringing some traveler's cheques or cash in Canadian Funds.
Additional Terms & Conditions
While the guides will try to accommodate all requests from groups that would like to ski or ride together, on rare occasions it may be necessary to split up groups for logistical reasons. By balancing the weights of the loads it increases the range of the heli. More range means less refueling, which means less waiting, and therefore more skiing. If your group is not willing to split up, we suggest that you consider booking a private or semi-private heli program. All our vertical programs have a pre-determined amount of vertical skiing and riding included. Most people ski or ride about 20% more than this amount over the course of their stay and this extra vertical is billed at $46 per 1,000 vertical feet. Although there is no obligation to keep skiing, most people do continue and we encourage you to do so. The only requirement on our part is that there is a minimum of three people in the heli or at least that 3 seats are being paid for when skiing extra vertical. The vertical you ski and ride is based on the actual difference between the height the heli drops you at and the height it picks you up at. There are two exceptions to this rule. The first is that we charge a minimum of 1,200 vertical even if the run you do is less then 1,200 vertical. This can occur when due to bad weather the heli is not able to fly to the very top or when the snow down low is not good for skiing and the guide decides to shorten the run. The second exception is that there is a minimum of 5,000 vertical billed for every day you fly even if after one run it is decided to cancel the skiing for that day.
We accept Visa or MasterCard payments as well as bank wire transfers. A reservation confirmation will be sent to you upon receipt of your deposit.
Deposit payments are due at the time of booking. Balance payments are due 3 months before the date of your arrival in Bella Coola. Payments in currencies other than Canadian dollars will be credited to your account at the exchange rate that applies on the date the payment is received. We highly recommend that you visit Globex Foreign Exchange to save money on your bank wire transfers.
Cancellation and Refund Policy
We have strict payment and refund policies. For this reason we ask all our clients to thoroughly read the information supplied on our website before registering for a heliskiing tour.
The reservation and cancellation policies outlined are more or less standard in the heli skiing industry.
We strongly recommend purchasing cancellation insurance. Once a booking is made significant expenses and long term commitments are made on your behalf. For this reason we are not prepared to offer refunds if you are later forced to cancel. For both your protection and ours, we encourage you to book your insurance online with one these insurance providers; Lifestyle Financial or Sanderson Travel Insurance.
If we do not receive your deposit by the date it is due, we will immediately cancel your seat and open it up to another person.
If you cancel your seat with Bella Coola Heli Sports after you have paid the deposit, we will not refund the deposit and will open up your space to another person. We will consider that you have cancelled your seat if we do not receive the balance payment on the tour by the date it is due.
If you cancel your seat with Bella Coola Heli Sports after you have paid the balance of the tour, we will not refund your payments and will immediately open up your space to another person.
For as long as your seat remains unfilled we will permit you to put another person forward to take your place as your substitute. If your substitute takes up your seat with Bella Coola Heli Sports, we will credit any money that you have paid to us toward the balance owing on your substitute's seat. We will leave it to you and your substitute to determine how you recoup the payments credited to the substitute's benefit. While we cannot revise our cancellation policy, we hope that our acceptance of your substitute will offset the effects of our policy.
Please note that BCHS reserves the right to cancel your reservation. However, if BCHS does cancel your reservation, you will be refunded in full.
Special note on all flight changes: Once the Pacific Coastal flight has been booked any changes will incur a $300 administration fee.
If you do not reach your vertical target because of injury or because you opt to sit out runs while others are skiing, there are no refunds. The reason is that an empty seat in the heli does not reduce the flying costs for the company, and we still need to fulfill our obligations to the other guests.
There is also no refund for down days perse; however, if bad weather or mechanical breakdown prevents us from providing you with the vertical or the flying time included in the program, we will refund according to the formula's listed below.
If your private group of four uses less than 6.4 hours of helicopter time during the week we will refund the group $2,680.00 per hour on every hour of unused time below the 6.4 hour threshold.
Tweedsmuir Semi Private
If your semi-private group uses less than 11.2 hours of helicopter time during the week we will refund the group $2,580.00 per hour on every hour of unused time below the 11.2 hour threshold (for the two heli loads).
3, 4, 5, and 7 Night Vertical Programs
3-Night: If you do not attain a minimum threshold of 34,000 vertical feet (10,400 vertical metres) skied over the course of tour; we will refund all un-skied vertical below this 34,000 vertical foot threshold at a rate of $48 per 1,000 feet.
4-Night: If you do not attain a minimum threshold of 45,600 vertical feet (13,920 vertical metres) skied over the course of the tour; we will refund all un-skied vertical below this 45,600 vertical foot threshold at a rate of $48 per 1,000 feet.
5-Night: If you do not attain a minimum threshold of 56,400 vertical feet (17,200 vertical metres) skied over the course of the tour; we will refund all un-skied vertical below this 56,400 vertical foot threshold at a rate of $48 per 1,000 feet.
7-Night: If you do not attain a minimum threshold of 80,000 vertical feet (24,400 vertical metres) skied over the course of the tour; we will refund all un-skied vertical below this 80,000 vertical foot threshold at a rate of $48 per 1,000 feet.
Pantheon Heli Sports
Private If your group uses less than eight (8) hours of helicopter time during the week we will refund the group $2,580.00 per hour on every hour of unused time below the eight (8) hour threshold.
Rod & Ski Club
3-Night: If you do not attain a minimum threshold of 20,000 vertical feet (6,096 vertical metres) skied over the course of tour; we will refund all un-skied vertical below this 20,000 vertical foot threshold at a rate of $48 per 1,000 feet.
4-Night: If you do not attain a minimum threshold of 27,000 vertical feet (8,231 vertical metres) skied over the course of the tour; we will refund all un-skied vertical below this 27,000 vertical foot threshold at a rate of $48 per 1,000 feet.
5-Night: If you do not attain a minimum threshold of 33,500 vertical feet (10,213 vertical metres) skied over the course of the tour; we will refund all un-skied vertical below this 33,500 vertical foot threshold at a rate of $48 per 1,000 feet.