Make the beautiful M/V Naera your home on the Maldivian waters. Sleep like a baby on this twin hull boat and access all atolls well rested.
GENERAL TERMS & CONDITIONS
The following General Terms & Conditions form the basis of your relationship with LUEX (legal entity: LineUpEXplorers GmbH) as an Agency. Please read them carefully as they set out our bilateral respective rights and obligations. These General Terms & Conditions apply to all bookings of individual travel components or services that you make with LUEX as set out in more detail herein.
References to "you" and "your" in these General Terms & Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). “Group leader” shall mean the person which is making a booking by using our platform. “We” “us” and “our” means LUEX (legal entity: LineUpEXplorers GmbH). "Supplier" shall mean the party that owns, manages and/or operates the travel components or services.
YOUR TRAVEL COMPONENT BOOKING AND CONTRACT
To confirm a booking, the party leader must be authorized to make the booking on the basis of these General Terms & Conditions as well as the General Terms & Conditions of the supplier concerned by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the party leader confirms that he/she is so authorized. The party leader is responsible for making all payments due to us or the supplier concerned. The party leader must be at least 18 when the booking is made.
Once we have received your booking, we will, subject to availability, confirm your arrangements on behalf of the supplier concerned by issuing a confirmation. This confirmation will be sent to the party leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will take no responsibility for any errors in any documentation except where those errors are caused by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 5 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
A binding contract between you and the supplier concerned comes into existence when we send your confirmation on the supplier’s behalf to the party leader and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.
LUEX THE AGENCY
LUEX – the agency - offers and sells individual travel components and services separately to you. As an Agency we do not sell or offer for sale any packages, act as an organizer or tour operator within the meaning of Sec. 651a ff. BGB and Sec. 651a ff. BGB's regulations do not apply to any booking you may make. We act as an agent only in respect of all bookings we take or make on your behalf. For all bookings your contract will be established directly between you and the supplier of the travel components or services and no contractual relationship between you and Lineupexplorers shall be established. You understand that where you have chosen more than one travel component or service, you will be entering into multiple contracts. As an agency we accept no liability in relation to any contract you enter into or for any travel components such as accommodation and/or transfers (“arrangements”) and/or any other travel services that you book or for the acts or omissions of any accommodation and/or transfer provider (“supplier(s)”) or other person(s) or party(ies) connected with the arrangements. The supplier's general terms & conditions, the supplier’s travel package description on our website and the individual offer description we have set up for you on behalf of the supplier will apply to your contract with the supplier. Copies of supplier's general terms & conditions and the supplier’s travel package description are to be found on the trip detail pages of our website. If no supplier general terms & conditions are to be found common travel laws will apply. Alternatively we will endeavor (but undertake no liability to do so) to make copies of the terms and conditions of the contracts you enter into available to you at your request. If the supplier terms are contradictory to the terms below then the terms below overrule the supplier terms.
All communications relating to your booking must be sent to us by email by the party leader quoting the booking reference.
If you make a booking more than 60 days (Surf) or 90 days (Snow) before you are due to arrive at your booked accommodation or before the first service of your booked travel starts, you must pay a deposit of 20% (Surf) or 30% (Snow) of the total booking value. If your booking is subject to such a deposit payment, you must pay us the balance 60 days (Surf) or 90 days (Snow) before departure. If your booking is made less than 60 days (Surf) or 90 days (Snow) before you are due to arrive at your accommodation, full payment is required at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled on behalf of the supplier(s) concerned. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the accommodation provider before you check out.
As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with its own terms and conditions.
BEST PRICE GUARANTEE
We want you to pay the lowest price possible for your travel component or service. Should you find your hotel room, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of our Best Price Guarantee.
If you have any special requests (for example dietary requirements, baby cots, room locations) please advise us at the time of booking. We will pass on all such requests to the supplier(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met and the request will not become a contractual obligation of the supplier concerned. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. * Please note, cots and other special requests may only be available at an extra charge unless otherwise expressly stated in the description of the accommodation/arrangement in question.
If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the supplier(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel the contract on behalf of the supplier(s) concerned when we become aware of these details.
IF YOU WISH TO MAKE CHANGES TO YOUR BOOKING
Should you wish to make an amendment to your booking after it has been confirmed you must advise us as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by any of the suppliers of your arrangements need to be paid by you. The minimum fee for booking amendments is 50 EUR.
If you change the number of people booked, the total price of your booking will be re-calculated for the new party size. If for example the party is reduced in number, this may mean that any accommodation you have booked is under-occupied and each of the remainder of the party may have to pay more. If you wish to make any change to the booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.
IF YOU CANCEL YOUR BOOKING
If you wish to cancel a confirmed booking, you must advise us as soon as possible. Cancellation charges will apply and will be calculated as set out in the table below:
If cancellation is made more than 60 days (Surf) or 90 days (Snow) before departure
- 20% of the total cost of your booking
If cancellation is made 60 days or less before departure
- 100% of the total cost of your booking
Alternative cancellation and payment terms may apply if stated in the booking offer. Please note that deposit payments will generally not be refunded in case of cancellations.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER
If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.
YOUR TRAVEL DESTINATION
By offering for sale travel product components to particular destinations we do not represent or warrant that travel to any such destination is advisable or free from political or heath risks and we are not liable for damages for damage or losses that may result from travel to such destinations. You are strongly advised to review any travel prohibitions, warnings, announcements and advisories issued by applicable government institutions prior to booking travel to international destinations.
CIRCUMSTANCES BEYOND OUR CONTROL
Except where otherwise expressly stated in these conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by a third party, the supplier concerned as well as in cases where you suffer any damage or loss as a result of "force majeure". In these General Terms & Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
OUR RESPONSIBILITY TO YOU
We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier will apply to your contract.
However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our gross negligence.
In the unlikely event that you have any reason to complain or experience any problems with your arrangements whilst away, you must immediately inform the supplier or provider of the arrangement(s) in question. Any verbal notification must be put in writing and given to the suppliers `representative as soon as possible. Please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. However we will be willing to assist you in your claims. Please inform us as quickly as possible. Most problems can be dealt with quickly. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Suppliers reserve the right at any time to terminate your stay/transfer or that of any member of your party due to your misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the suppliers nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay/transfer being terminated.
WEBSITE AND PRICING DETAILS
Please note, that the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Please note that the currency converter serves only as an orientation and may be inaccurate. The conversion rates are calculated by a third party provider and the accuracy is beyond our control. Please double check currency conversions with your local bank.
There may be differences between the actual accommodation and its description. Occasionally, local problems may mean that some facilities or services become unavailable or subject to restriction. Some facilities or services may not be available during the low season owing changes in the weather or lack of demand from guests. We cannot accept responsibility for any changes or closures to area amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of our gross negligence. Your rights in this regard are determined according to the terms & conditions of the supplier of your arrangement.
The star ratings shown on the trip descriptions are our own ratings and/or the ratings of previous travelers and do not necessarily reflect any local official rating.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services. As a general rule, these requirements and standards will not be the same as in Australia, Europe or the US and may sometimes be lower.
We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.
CONDITIONS OF SUPPLIERS
The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on the product detail pages of the particular trip/service or on request from ourselves or the supplier concerned.
This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
PLACE OF JURISDICTION
Place of jurisdiction for all legal disputes is Dortmund, Germany.
The Perfect Wave Maldives - Terms and Conditions
All prices are subject to availability and can be withdrawn or varied without notice before a deposit has been paid. Prices are quoted in USD and are subject to exchange rate fluctuations until paid in full. All Maldivian government taxes are also subject to change until your package has been paid in full.
Deposits & Balance payments
- All deposits are required to be paid before bookings will be processed and bookings are not confirmed until deposit has been received.
- Deposit amounts due for Carpe Diem and Carpe Vita are $800 per person or $9,600 exclusive boat.
- Deposits required for Naera, Surf Sojourn, Cobia, Haira & Hamathi are $500 per person or $5,000 exclusive boat.
- Full payment required minimum 120 days before departure for Carpe Diem, Carpe Vita and Carpe Novo charters.
- Full payment required minimum 90 days before departure Naera, Surf Sojourn, Cobia, Haira & Hamathi.
- Full payment is required immediately for any bookings made inside of 90 days before departure.
All deposits are non refundable, however deposits can be transferrable to another passenger. Cancellations within 90 days, full payment is non refundable, however can be transferrable to another passenger. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances such as illness or accidents. Some cancellations may be partly refundable at the discretion of The Perfect Wave management, but cancellation charges will apply. In the case of airline refunds, it may take up to twelve weeks for the refund to be processed by the airline. Some airline tickets may also be non refundable. Fees will also apply where a booking is changed or tickets/documents are reissued.
Charter check in and checkout times (times are estimates only and can vary for many reasons)
On arrival at the airport you will be met by our local representatives who will direct you to your transfer Dhoni (boat). This vessel will take you to your waiting charter boat which is anchored in a nearby harbour.
- Carpe Diem – Check in 12:30pm / Check out 8am
- Carpe Vita– Check in 2:30pm / Check out 9am
- Carpe Novo – Check in 14:30 / Check out 08:30
- Hamathi / Cobia (Outer Atolls) – Check in 11:30pm / Check out 5:30pm
- Note – Outer Atolls trips that require domestic flights, will require all guests arrive from Male on the same domestic flight.
- This is to ensure that guests are not waiting for other guests to arrive, so all guests need to stay in Male until the domestic flight departure. If there are already clients booked on charter, these clients arrival times are the times all other passengers booked on need to travel as well. In the case of flights being booked out, passengers must book onto an earlier internal flight to arrive BEFORE the other guests.
- Naera/ Surf Sojourn / Hamathi / Cobia / Haira(Male Atolls) – Check in 10:30pm / Check out 6:30pm
- Note – Airport transfers and meet and greet are included in the charter package as a whole group. Individual transfers due to different flight details to the rest of the group; or unexpected delays in flight arrivals will be at extra cost.
- Carpe Novo – Check in 14:30 / Check out 08:30
Import Restrictions to the Maldives
No alcohol, pornography (which may cover a wide range of publications), pork, drugs, dogs, firearms, spear guns or "idols of worship" may be brought into the country. All baggage is X-rayed. The Maldives is a strict Muslim country and drinking is only allowed in resorts or on boats and that is the only place you can buy alcohol.
Your surf charter will have a variety of alcoholic beverages for you to purchase on board. Prices do vary from boat to boat as the boat owners run the bar so please ensure you have ample USD cash for your bar bill. The Carpe Vita and Carpe Diem both have credit card facilities on board as well.
The currency of the Maldives is the Rufiyaa however as a visitor, USD is the currency of choice. Local ATMs only provide local currency, so are not useful – you should arrange your USD cash before you depart your local country. Everywhere in the Maldives you can pay with USD.
It is customary to tip in the Maldives as the set wages are not high and it is not our place to create jobs at a much higher rate than what is normal. The Perfect Wave recommends that if you are happy with the service you received and had a great experience, you should leave a small tip. For charters AUD $60 - $80 per passenger for a 7 day trip given to the captain to distribute is a good amount.
Travel Insurance with full Medivac inclusion is compulsory for all Perfect Wave surf charters and proof of your policy must be given before your charter departure. Please ask your consultant for a quote on our fully comprehensive Sure Save Insurance as it covers your surfboards while you surf them as well as medical and cancellations.
Passports & Visas
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and the Maldives requires at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can obtain visas for you if you wish; fees will apply for this service. Australian, NZ, USA, European and UK residents will receive a 30 day tourist visa on arrival at no cost or charge.
Changes to Travel Documents
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder (exact spelling as per passport), some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect, or ensure you have received all travel documents from us
prior to travel – and ensure everything is correct. Please contact your consultant minimum 2 weeks prior to departure if you have not received your documents.
By paying The Perfect Wave Maldives a deposit for my surf charter, I agree to these terms and conditions.
TPW Terms and Conditions
Please read carefully these terms and conditions of contract. In paying a deposit, you agree to be bound by these conditions which constitute the agreement between The Perfect Travel Group Pty Ltd ABN 59 123 428 624 (The Agency, trading as The Perfect Wave, The Perfect Snow) and you. No purported variation of these conditions will be effective unless in writing and signed by a person so authorised by The Perfect Wave.
The Perfect Wave acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, and boat charter operators. The Perfect Waves’ obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. The Perfect Wave has no responsibility for these services nor do we make or give any warranty of representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not The Perfect Wave. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with The Perfect Wave.
All prices are subject to availability and can be withdrawn or varied without notice. Prices are generally quoted in local office currencies which usually differ from operator currencies and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. Full payment required minimum 90 days before departure – this may be earlier subject to individual operators’ policies. Some air tickets & specials may be instant purchase. If bookings are made inside of 90 days; then full payment required immediately.
All deposits are non refundable. Cancellations within 90 days may be fully non refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances such as illness or accidents. Some cancellations may be partly refundable, but cancellation charges will apply.
The Perfect Wave is unable to provide any refund to you until we receive the funds from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed or tickets/documents are reissued.
Travel Insurance is strongly recommended by The Perfect Wave and Department of Foreign Affairs and Trade. Travel Insurance is deemed compulsory by many of our operators.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Additional surcharges are applicable to some bookings particularly those that stop in the USA. The cost of taxes cannot be confirmed until the date of final payment / ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued.
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination.
Passports & Visas
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can assist with obtaining visas for you if you wish; fees will apply for this service.
Duty of Care - 20 point checklist
The Perfect Wave team has great experience in operations and hospitality, so we are
qualified to assess the operations that we represent. We have attained a massive knowledge base in what our clients want in a surf trip and usual expectations of standards. Although we are unable to inspect all the experiences that we represent, we have been able to verify the operations through the experience of our network. Now we understand that there is no way to guarantee that something won’t go wrong on your surf holiday, but we are confident that we only represent the best operators that can and will deal with any issues that occur and do the right thing by their guests. What we have created to ensure that we have the best operators is the following “20 point checklist” that all operations need to supply us with before we list their surf experience. To view this checklist please - CLICK HERE. However we do need to reiterate that although TPW have done the maximum due diligence possible to ensure you have a successful trip, it is impossible to guarantee and you need to be aware it is unlikely but possible something may still go wrong. We are solely a travel agent working for both the operators and yourself, and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act. We will guarantee though, that we will work for all our clients that have reason to be unhappy with an operation, and we will use our strongest influence to ensure the operator does the right thing by all our clients.
The Perfect Wave does not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither The Perfect Wave nor any of its representatives accepts any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.
Credit Card Transactions
Credit card surcharges apply when paying by credit card. Visa/ MasterCard 1.5%; Amex/Diners 3%. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies with that provider, and not against The Perfect Wave. The Perfect Wave will do its best to work with you to recover your payment or applicable refund from the operator.
The Perfect Wave is committed to protecting the privacy and confidentiality of your personal information. The Perfect Wave will not pass on any of your details to a third party unless you authorise us to do so. Your consultant will post all documents for Australian clients to your address listed on your booking forms 1 month prior to departure using Australia Post. Please note it is your responsibility to advise us of any address changes prior to 1 month before departure or a $50 fee to reissue the documents will apply. Overseas clients will receive their documents via e-mail 1 month prior departure.
For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smarttraveller.gov.au