Rapa Nui Surfcamps

Canary Islands, Spain: Fuerteventura

The Rapa Nui Surfcamp offers very intensive surf classes for all levels and is the perfect base for exploring the waves in the the south of the island.

GT&C

GENERAL TERMS & CONDITIONS

 

GENERAL

The following General Terms & Conditions form the basis of your relationship with LUEX (legal entity: LineUpEXplorers GmbH) as an Agency. Please read them carefully as they set out our bilateral respective rights and obligations. These General Terms & Conditions apply to all bookings of individual travel components or services that you make with LUEX as set out in more detail herein.

References to "you" and "your" in these General Terms & Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). “Group leader” shall mean the person which is making a booking by using our platform. “We” “us” and “our” means LUEX (legal entity: LineUpEXplorers GmbH). "Supplier" shall mean the party that owns, manages and/or operates the travel components or services.

 

YOUR TRAVEL COMPONENT BOOKING AND CONTRACT

To confirm a booking, the party leader must be authorized to make the booking on the basis of these General Terms & Conditions as well as the General Terms & Conditions of the supplier concerned by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the party leader confirms that he/she is so authorized. The party leader is responsible for making all payments due to us or the supplier concerned. The party leader must be at least 18 when the booking is made.

Once we have received your booking, we will, subject to availability, confirm your arrangements on behalf of the supplier concerned by issuing a confirmation. This confirmation will be sent to the party leader. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will take no responsibility for any errors in any documentation except where those errors are caused by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 5 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

A binding contract between you and the supplier concerned comes into existence when we send your confirmation on the supplier’s behalf to the party leader and the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.

 

LUEX THE AGENCY

LUEX – the agency - offers and sells individual travel components and services separately to you. As an Agency we do not sell or offer for sale any packages, act as an organizer or tour operator within the meaning of Sec. 651a ff. BGB and Sec. 651a ff. BGB's regulations do not apply to any booking you may make. We act as an agent only in respect of all bookings we take or make on your behalf. For all bookings your contract will be established directly between you and the supplier of the travel components or services and no contractual relationship between you and Lineupexplorers shall be established. You understand that where you have chosen more than one travel component or service, you will be entering into multiple contracts. As an agency we accept no liability in relation to any contract you enter into or for any travel components such as accommodation and/or transfers (“arrangements”) and/or any other travel services that you book or for the acts or omissions of any accommodation and/or transfer provider (“supplier(s)”) or other person(s) or party(ies) connected with the arrangements. The supplier's general terms & conditions, the supplier’s travel package description on our website and the individual offer description we have set up for you on behalf of the supplier will apply to your contract with the supplier. Copies of supplier's general terms & conditions and the supplier’s travel package description are to be found on the trip detail pages of our website. If no supplier general terms & conditions are to be found common travel laws will apply. Alternatively we will endeavor (but undertake no liability to do so) to make copies of the terms and conditions of the contracts you enter into available to you at your request. If the supplier terms are contradictory to the terms below then the terms below overrule the supplier terms.

All communications relating to your booking must be sent to us by email by the party leader quoting the booking reference.

 

PAYMENTS

If you make a booking more than 60 days (Surf) or 90 days (Snow) before you are due to arrive at your booked accommodation or before the first service of your booked travel starts, you must pay a deposit of 20% (Surf) or 30% (Snow) of the total booking value. If your booking is subject to such a deposit payment, you must pay us the balance 60 days (Surf) or 90 days (Snow) before departure. If your booking is made less than 60 days (Surf) or 90 days (Snow) before you are due to arrive at your accommodation, full payment is required at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled on behalf of the supplier(s) concerned. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the accommodation provider before you check out.

As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with its own terms and conditions.

 

BEST PRICE GUARANTEE

We want you to pay the lowest price possible for your travel component or service. Should you find your hotel room, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of our Best Price Guarantee.

 

SPECIAL REQUESTS

If you have any special requests (for example dietary requirements, baby cots, room locations) please advise us at the time of booking. We will pass on all such requests to the supplier(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met and the request will not become a contractual obligation of the supplier concerned. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. * Please note, cots and other special requests may only be available at an extra charge unless otherwise expressly stated in the description of the accommodation/arrangement in question.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the supplier(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel the contract on behalf of the supplier(s) concerned when we become aware of these details.

 

IF YOU WISH TO MAKE CHANGES TO YOUR BOOKING

Should you wish to make an amendment to your booking after it has been confirmed you must advise us as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by any of the suppliers of your arrangements need to be paid by you. The minimum fee for booking amendments is 50 EUR.

If you change the number of people booked, the total price of your booking will be re-calculated for the new party size. If for example the party is reduced in number, this may mean that any accommodation you have booked is under-occupied and each of the remainder of the party may have to pay more. If you wish to make any change to the booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.

 

IF YOU CANCEL YOUR BOOKING

If you wish to cancel a confirmed booking, you must advise us as soon as possible. Cancellation charges will apply and will be calculated as set out in the table below:

If cancellation is made more than 60 days (Surf) or 90 days (Snow) before departure

- 20% of the total cost of your booking

If cancellation is made 60 days or less before departure

- 100% of the total cost of your booking

Alternative cancellation and payment terms may apply if stated in the booking offer. Please note that deposit payments will generally not be refunded in case of cancellations.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

 

CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.

 

YOUR TRAVEL DESTINATION

By offering for sale travel product components to particular destinations we do not represent or warrant that travel to any such destination is advisable or free from political or heath risks and we are not liable for damages for damage or losses that may result from travel to such destinations. You are strongly advised to review any travel prohibitions, warnings, announcements and advisories issued by applicable government institutions prior to booking travel to international destinations.

 

CIRCUMSTANCES BEYOND OUR CONTROL

Except where otherwise expressly stated in these conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by a third party, the supplier concerned as well as in cases where you suffer any damage or loss as a result of "force majeure". In these General Terms &  Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

 

OUR RESPONSIBILITY TO YOU

We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier will apply to your contract.

However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our gross negligence.

 

COMPLAINTS PROCEDURE

In the unlikely event that you have any reason to complain or experience any problems with your arrangements whilst away, you must immediately inform the supplier or provider of the arrangement(s) in question. Any verbal notification must be put in writing and given to the suppliers `representative as soon as possible. Please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. However we will be willing to assist you in your claims. Please inform us as quickly as possible. Most problems can be dealt with quickly. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.

 

BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the supplier(s) concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Suppliers reserve the right at any time to terminate your stay/transfer or that of any member of your party due to your misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the suppliers nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay/transfer being terminated.

 

WEBSITE AND PRICING DETAILS

Please note, that the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

Please note that the currency converter serves only as an orientation and may be inaccurate. The conversion rates are calculated by a third party provider and the accuracy is beyond our control. Please double check currency conversions with your local bank.

There may be differences between the actual accommodation and its description. Occasionally, local problems may mean that some facilities or services become unavailable or subject to restriction. Some facilities or services may not be available during the low season owing changes in the weather or lack of demand from guests. We cannot accept responsibility for any changes or closures to area amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of our gross negligence. Your rights in this regard are determined according to the terms & conditions of the supplier of your arrangement.

The star ratings shown on the trip descriptions are our own ratings and/or the ratings of previous travelers and do not necessarily reflect any local official rating.

 

PASSPORTS, VISAS AND HEALTH REQUIREMENTS

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

 

SAFETY STANDARDS

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services. As a general rule, these requirements and standards will not be the same as in Australia, Europe or the US and may sometimes be lower.

 

INSURANCE

We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

 

CONTACTING YOU

If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.

 

CONDITIONS OF SUPPLIERS

The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on the product detail pages of the particular trip/service or on request from ourselves or the supplier concerned.

 

OTHER WEBSITES

This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.

 

PLACE OF JURISDICTION

Place of jurisdiction for all legal disputes is Dortmund, Germany.

Operator's GT&C

Registration and Deposit
Your booking is binding, as soon as we confirmed it. The registration can only be done in written form. When the participant has registered, he has to transfer 25 % of the price as deposit. The claim of participance comes with the incomming payment. Next, the participant gets the confirmation of registration. The payment of the rest price is to be transfered to our bank account four weeks prior to the start of the travel. If the time for aplication is less than four weeks prior to the start of the travel, the complete travel price will need to be transfered to our account. The complete documents will be handed out, instantly. Within all payment activities please always enter name and travel date.

Eligibility Requirements/ Obligatory Supervision
The participant explicitly declares that from a medical point of view, there are no concerns for the practice of waveriding. The Rapa Nui Surfschool does not, apart from legal existing liability for premises, take obligatory supervision over underaged participants.

Liability
The participation in the surf course, the travel, the claiming of the named benefits and the stay happen on your own authority. The liability of the Rapa Nui Surfschool does not extend to dangers, that necessarily are connected to the sport of waveriding and knowingly are hazarded by the participant, or to damages that are caused by other participants or third parties. A liability to loss and damages to the belongings of the participants by the host is excluded. The equipment has to be handled with care. The participant is liable for any damages caused to grossly negligent behaviour or losses.

Cancellation and Resignation by The Customer
Cancellation and resignation of bookings is possible at any time. We ask to send the cancellation via mail or eMail. The cancellation is valid from the date of the reception. The cancellation fee is 25,-€ up to 30 days prior to arrival, 30% up to 14 days prior to arrival, and after that 80% of the total sum. If the cancellation is done one day prior to arrival or on the day of the start of the surf course, we charge 100 % of the total sum.

Replacement/Change of Reservation
Until the begin of the travel the participant can demand, that a third person enters the rights and duties of the travel contract as replacement for himself. In this case, 10,-€ are need to be paid for the change of the travel documents per replacement. The host can refuse the replacement, if the replacement does not meet the special travel requirement or he is opposed to statutory provisions. If the third person enters the travel contract, the original participant and the replacement are liable for the total sum and the additional charges.

Cancellation and Resignation by The Host
In the following cases the Rapa Nui Surfschool can cancel the travel contract before and after the start of the travel:
a) without complience with deadline, if the participant disturbs the procedure of the travel (regardless of a warninig by the host) strongly, or he acts contrary to the contract, so that an immediate rescission of the travel contract is justified; if the host cancels, he keeps the claim of the travel sum
b) until two weeks prior to the start of the travel, if the minimum number of participants, if stated in the travel description has not been met by this date. In this case the host will inform immediately at the point of not achieving the minimum the participants and send the resignation of the travel. The participant will at once get the complete travel sum retransfered.

Insurances
A travel cancellation insurance is not included in the price. The take-out of such a insurance is very much recommended. In fact, a complete insurance package is recommended as well.

Minimum Number of Participants
If within the description of the travel a minimum number of participants and cancellation or resignation deadline is pointed out, the host has the right to cancel the travel if the minimum number of participants has not been met. If so, the participant has the right to register for an equal travel immediately. Otherwise, the participant will at once get the complete travel sum retransfered.

Change of The Event Process
Changes of the process of the events cannot be excluded. Especially because of dangers caused by the weather, the surf course program can be cancelled and an alternative program be offered.

Guarantee
The participant agrees that the Rapa Nui Surfschool, instead of price reduction or conversion, within an apropriate time limit, will improve poor benefits or provide adequate benefits. Remedy can be found in either repairing a defect or under approval of the participant in offering an even or more significant effort. Defects are to be mentioned directly and promptly to the Rapa Nui Surfschool. The host can deny the remedy, if it requires extravagant expenses. The participant is bound to give notice to any kind of complaint immediately.

Elimination of Demans/ Limitation of Claims
The right of compensation due to poor benefits or other infridgements of rights has to be claimed by the participant within one month after the ending of the travel contract.

Surf Camp Guests
Concerning a travel cancellation insurance: if a travel is cancelled du to private matters or illness, the host charges 10% of the travel price as expense allowance.
To get an offer binding and reassure the seriousness, the guest has to transfer a 200,-€ deposit p.p. to our banc account. The rest sum is to be transfered 14 days prior to the travel, the latest.
A statement of account, that automatically will be sent after the incoming of the deposit via eMail, at the same time serves as booking confirmation.
If a surf course gets booked, paid and the participant shows up, but realizes that he does not like the sport of waveriding, the host will not refund money.
In case of an injury during the time of the stay, the open surf course days will be refunded as a voucher with a two year validation, not transferable to third parties.
The signing for the airport shuttle with the Rapa Nui Aloha Sports S.L. has to be done 48 hours before the start of the travel, the latest. To sign in we need: first name, family name and flight number of both flights. The airport transfer is done by a service provider and will later be settled with the Rapa Nui Aloha Sports S.L. If the previously reserved airport shuttle will not be used by the participant, a cancellation fee of 15,-€ will be charged. There are no discounts for children under 14 years of age available on the airport shuttle. For organisational matters of the servise provider OTS you only can book a two-way airport shuttle, not only a shuttle to or from the airport.

Surf Course Only Guests
Guests, that only booked a surf course (locally or via email or phone) and then withdraw from the course 12 hours or less before the start of the course, will get charged a half day course price (4 hours – 24,-€, 3 day course – 43,-€, 6 day course – 38,-€, 9 day course – 31,-€) fee, due to blocked reservation space. If a 3 day (or more) course gets paid, but due to injury or other reasons cannot be completed, the Rapa Nui Aloha Sports S.L. charges half of the open course days costs (f.e. 3 day course paid for 129,-€; cancelled on the 2nd day; 129 : 3 = 43,-€; 1st day completed, open days 2 x 43 = 86/ 50% = 43,-€ charged).
Rentals are only possible to clients, that previously booked (at least) a 1 day surf course. Due to legal reasons, we do not rent surf boards longer than 8 foot. If our surf instructors do not recommend a rental, due to incapability, inapropriate line-up behaviour etc., the Rapa Nui Surfschool does not hand out surf material. The pick-up for rentals is the Boardriders Bar, Shopping Center Bahia Calma, Local 110 in 35627 Costa Calma. A rental contract has to be signed. If the material is damaged after the rental the Rapa Nui Surfschool charges either 140,-€ repair costs or the complete purchasing price.
A general liability insurance for the Rapa Nui Aloha Sports S.L. only comprises damages within the shuttle services of the Rapa Nui Surfschool surf courses, not for personal belongings of our guests.