Rapa Nui Surfcamps
Canary Islands, Spain: Fuerteventura
The Rapa Nui Surfcamp offers very intensive surf classes for all levels and is the perfect base for exploring the waves in the the south of the island.
LineUpEXplorers GmbH (hereinafter LUEX), Dortmund, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.
The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.
1. Intermediary platform operator designation and information
LineUpEXplorers GmbH (abbreviated as LUEX)
Managing Director Tim Heising
Dortmund District Court HRB 23215 Dortmund
Kobbendelle 17, 44229 Dortmund, Germany
VAT ID No.: DE221867890
Telephone: LUEX general: +49 231 97676992
LUEX bookings Surf: +49 231 97676992
LUEX bookings Snow: +49 231 97676994
Fax: +49 231 58695399
Skype: LUEX general: luex-lineupexplorers
LUEX bookings Surf: luex-surf
LUEX bookings Snow: luex-snow
The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.
LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.
LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.
3. Intermediary services
LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.
To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.
Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.
A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.
The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Dortmund shall be the mutually agreed place of jurisdiction for non-German Travellers.
Registration and Deposit
Your booking is binding, as soon as we confirmed it. The registration can only be done in written form. When the participant has registered, he has to transfer 25 % of the price as deposit. The claim of participance comes with the incomming payment. Next, the participant gets the confirmation of registration. The payment of the rest price is to be transfered to our bank account four weeks prior to the start of the travel. If the time for aplication is less than four weeks prior to the start of the travel, the complete travel price will need to be transfered to our account. The complete documents will be handed out, instantly. Within all payment activities please always enter name and travel date.
Eligibility Requirements/ Obligatory Supervision
The participant explicitly declares that from a medical point of view, there are no concerns for the practice of waveriding. The Rapa Nui Surfschool does not, apart from legal existing liability for premises, take obligatory supervision over underaged participants.
The participation in the surf course, the travel, the claiming of the named benefits and the stay happen on your own authority. The liability of the Rapa Nui Surfschool does not extend to dangers, that necessarily are connected to the sport of waveriding and knowingly are hazarded by the participant, or to damages that are caused by other participants or third parties. A liability to loss and damages to the belongings of the participants by the host is excluded. The equipment has to be handled with care. The participant is liable for any damages caused to grossly negligent behaviour or losses.
Cancellation and Resignation by The Customer
Cancellation and resignation of bookings is possible at any time. We ask to send the cancellation via mail or eMail. The cancellation is valid from the date of the reception. The cancellation fee is 25,-€ up to 30 days prior to arrival, 30% up to 14 days prior to arrival, and after that 80% of the total sum. If the cancellation is done one day prior to arrival or on the day of the start of the surf course, we charge 100 % of the total sum.
Replacement/Change of Reservation
Until the begin of the travel the participant can demand, that a third person enters the rights and duties of the travel contract as replacement for himself. In this case, 10,-€ are need to be paid for the change of the travel documents per replacement. The host can refuse the replacement, if the replacement does not meet the special travel requirement or he is opposed to statutory provisions. If the third person enters the travel contract, the original participant and the replacement are liable for the total sum and the additional charges.
Cancellation and Resignation by The Host
In the following cases the Rapa Nui Surfschool can cancel the travel contract before and after the start of the travel:
a) without complience with deadline, if the participant disturbs the procedure of the travel (regardless of a warninig by the host) strongly, or he acts contrary to the contract, so that an immediate rescission of the travel contract is justified; if the host cancels, he keeps the claim of the travel sum
b) until two weeks prior to the start of the travel, if the minimum number of participants, if stated in the travel description has not been met by this date. In this case the host will inform immediately at the point of not achieving the minimum the participants and send the resignation of the travel. The participant will at once get the complete travel sum retransfered.
A travel cancellation insurance is not included in the price. The take-out of such a insurance is very much recommended. In fact, a complete insurance package is recommended as well.
Minimum Number of Participants
If within the description of the travel a minimum number of participants and cancellation or resignation deadline is pointed out, the host has the right to cancel the travel if the minimum number of participants has not been met. If so, the participant has the right to register for an equal travel immediately. Otherwise, the participant will at once get the complete travel sum retransfered.
Change of The Event Process
Changes of the process of the events cannot be excluded. Especially because of dangers caused by the weather, the surf course program can be cancelled and an alternative program be offered.
The participant agrees that the Rapa Nui Surfschool, instead of price reduction or conversion, within an apropriate time limit, will improve poor benefits or provide adequate benefits. Remedy can be found in either repairing a defect or under approval of the participant in offering an even or more significant effort. Defects are to be mentioned directly and promptly to the Rapa Nui Surfschool. The host can deny the remedy, if it requires extravagant expenses. The participant is bound to give notice to any kind of complaint immediately.
Elimination of Demans/ Limitation of Claims
The right of compensation due to poor benefits or other infridgements of rights has to be claimed by the participant within one month after the ending of the travel contract.
Surf Camp Guests
Concerning a travel cancellation insurance: if a travel is cancelled du to private matters or illness, the host charges 10% of the travel price as expense allowance.
To get an offer binding and reassure the seriousness, the guest has to transfer a 200,-€ deposit p.p. to our banc account. The rest sum is to be transfered 14 days prior to the travel, the latest. A statement of account, that automatically will be sent after the incoming of the deposit via eMail, at the same time serves as booking confirmation. If a surf course gets booked, paid and the participant shows up, but realizes that he does not like the sport of waveriding, the host will not refund money.
In case of an injury during the time of the stay, the open surf course days will be refunded as a voucher with a two year validation, not transferable to third parties.
The signing for the airport shuttle with the Rapa Nui Aloha Sports S.L. has to be done 48 hours before the start of the travel, the latest. To sign in we need: first name, family name and flight number of both flights. The airport transfer is done by a service provider and will later be settled with the Rapa Nui Aloha Sports S.L. If the previously reserved airport shuttle will not be used by the participant, a cancellation fee of 15,-€ will be charged. There are no discounts for children under 14 years of age available on the airport shuttle. For organisational matters of the servise provider OTS you only can book a two-way airport shuttle, not only a shuttle to or from the airport.
Surf Course Only Guests
Guests, that only booked a surf course (locally or via email or phone) and then withdraw from the course 12 hours or less before the start of the course, will get charged a half day course price (4 hours – 24,-€, 3 day course – 43,-€, 6 day course – 38,-€, 9 day course – 31,-€) fee, due to blocked reservation space. If a 3 day (or more) course gets paid, but due to injury or other reasons cannot be completed, the Rapa Nui Aloha Sports S.L. charges half of the open course days costs (f.e. 3 day course paid for 129,-€; cancelled on the 2nd day; 129 : 3 = 43,-€; 1st day completed, open days 2 x 43 = 86/ 50% = 43,-€ charged).
Rentals are only possible to clients, that previously booked (at least) a 1 day surf course. Due to legal reasons, we do not rent surf boards longer than 8 foot. If our surf instructors do not recommend a rental, due to incapability, inapropriate line-up behaviour etc., the Rapa Nui Surfschool does not hand out surf material. The pick-up for rentals is the Boardriders Bar, Shopping Center Bahia Calma, Local 110 in 35627 Costa Calma. A rental contract has to be signed. If the material is damaged after the rental the Rapa Nui Surfschool charges either 140,-€ repair costs or the complete purchasing price. A general liability insurance for the Rapa Nui Aloha Sports S.L. only comprises damages within the shuttle services of the Rapa Nui Surfschool surf courses, not for personal belongings of our guests.