Discover the snow
Weather
The advantage of Heli-Skiing/Backcountry ski touring in Kyrgyzstan is immeasurable ski/boarding areas above tree line and generally excellent snow conditions.
The climate in Kyrgyzstan is acutely continental with cold winters and particularly hot summers. It averages 247 sunny days a year. Being a mountainous region Kyrgyzstan has all year round snows in the high lands. The one can expect sub-zero temperatures while in the mountains at any time. In the summer, in the mountains, the mornings are generally fine and the afternoons hazy with occasional rain.
Once you are out of the mountains the temperature becomes much warmer. In the lowlands, the temperature ranges between -4°/-6°C (21-24°F) in January to 16-24°C (61-75°F) in July. In the highlands, the temperatures range from -14°/-20°C (6.8°/-4°F) in January to 8-12°C (46-54°F) in July. There are snowfalls during winter. The best times to visit (except for heli ski and winter mountaineering) are May to October.
Down Days
We do not have many foul weather days but that is one aspect of your holiday we have absolutely no control over.
- On average we might experience one or two down days per week.
- Down day activities include snow cat or resort skiing, snowshoeing or any relaxing activity that works best with you.
- Coachings
- Guiding
- Ski Rental
Your accommodation
- Couples
- Solo Travelers
- Groups
- Ski Bums
- Steep and Deep Riders
Description
For every trip we are choosing the best possible accommodation. Heli Ski/Board participants are accommodated in most of the times with ski resort lodges or chalets nested around ski resorts with great views of snow-covered peaks up to 5000 metres. Backcountry skiers are invited to stay in traditional yurts set accross the most impressive Kyrgyz Tien Shan mountains amids alpine fur tree forest.
Heli Ski/Board
All of our packages are based on double occupancy in hotels. Should you prefer a single occupancy room, please request it at the time of your reservation. All rooms would include:
- One king size bed and one single bad or two single beds
- En-suite bathroom
- Satellite television
Winter Backcountry Yurts
While on backcountry ski tour you will be settled in our winter backcoutnry yurts set cozily against Tien Shan mountains. Yurts are traditional kyrgyz tent like hand crafted dwellings. Each year from January and untill March yurts are open to guided, self guided tours and private bookings. Each yurt is equipped with a wood oven to keep it warm inside during cold days. Long drop toilets are based outside within a walkable distance. Banya/shower tent available everyday on request.
Ski Mountaineering and Ski Traverses
Ski moutaineering expeditions are based on huts or tents depending on what's available in the region. Currently we offer our toughest Ski Mountaineering tour at upper reaches of Ala Archa valley based on run down ski resort left over since Soviet times. Ski traverses are based on 4 season tents accommodation.
What awaits you
4 reasons to choose Heliski and Freeride Kyrgyzstan:
- Count on epic snow conditions with 22 meters of snow annually!
- One of the newest and least visited skiing destinations means zero crowds!
- A convenient and affordable trip from Europe.
- Immerse yourself in the fascinating culture of this exotic country.
Trips for adventurous skiers and snowboarders
Kyrgyzstan, one of the world’s newest heliskiing destinations is the perfect choice for adventurous skiers and snowboarders who want nothing but deep powder, steep slopes and towering mountains as far as the eye can see. Choose from a great variety of Heliski and Freeride Kyrgyzstan trips, most lasting 8 days where you’ll live by the motto, “no lines, no limits, and no restrictions.”
This huge selection of trips includes heliskiing and heliboarding packages, guided and self guided backcountry ski tours using a great network of backcountry yurts, ski traverses, mountaineering, snowshoeing and backcountry cat skiing in the Tien Shan Mountains. Whichever trip you choose you can rest assured you’ll have a great experience with your knowledgeable mountain guides who will make sure you find the best snow and have a great time.
Guided backcountry ski tours in deep powder snow
The Heliski and Freeride Kyrgyzstan trips are a great choice for skiers and riders that want to try heliskiing or ski touring and almost all ability levels will find something that’s perfect for them.
Are you ready to try skiing somewhere new? Book a trip to Kyrgyzstan one of the newest heliski hot spots to hit the scene!
Meals
Heli Ski
Breakfast is served daily at 08h30. Also by that time pilots receive weather report from regional air traffic control unit and pass it over to guides while they inform everybody of the day's weather forecast, snow conditions and specific departure time if there is a delay.
Lunch is served outdoors in picnic-style between noon and 14:00 with a great view on magestic snow capped peaks. Enjoy sandwiches and other snacks, dessert, accompanied by hot tea or coffee and various cold drinks.
Dinner join everybody at 19h00 in the dining room for dinner.
Backcountry yurt camp
Breakfast served at 07:30.
Lunch is on the hill. Get everything you can find in the kitchen: packed dry fruits and nuts, chocolate, fresh seasonal fruits, bread, cheese, sausage.
Dinner is in the camp. BBQ or hot meal.
Please Note: Special dietary needs and/or food allergies are a concern for many people, including us. Please advise of any special needs or requests at time of your reservation.
Heliski and Boarding Packages
HeliNomads Karakol
- 8 HRS Heli time fr Day 2 to Day 5.
- 18,000/15,000 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski yurt accommodation
Suusamyr HeliSki and HeliBoarding | 5 Days
- 6,000/4,500 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski Lodge accommodation
Suusamyr Heliski and HeliBoarding | 6 Days
- 12,000/10,000 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski Lodge accommodation
Suusamyr Heliski and HeliBoarding | 8 Days
- 18,000/15,000 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski Lodge accommodation
Karakol Heliski and HeliBoarding | 5 Days
- 6,000/4,500 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski Lodge accommodation
Karakol Heliski and HeliBoarding | 6 Days
- 12,000/10,000 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski Lodge accommodation
Karakol Heliski and HeliBoarding | 8 Days
- 18,000/15,000 Vertical incl/guaranteed
- Service of Heli-Ski Guides
- All relevant transportation
- Full board meals
- Ski Lodge accommodation
Heliski and Boarding packages don´t include
- Excess baggage costs
- Air fare to Kyrgyzstan
- Single accommodations
- Personal travel insurance
- Tips for guides/porters/drivers
- Emergency evacuation charges
- Certain meal whilst not on tour
- All personal expenses, equipment, clothing
- Visa and passport cost
Single Day Heli Ski/Board in Kyrgyzstan
- 2.5 HRS Heli time
- 4.500/3.000 Vertical incl/guaranteed
- Lunch
Arslanbob Hut & Yurt Karakol Ski Touring
- Guides
- All relevant transportation
- Full board meals whilst on tour
- Yurt lodging fees - for respective nights
- Access to all yurt supplies and resources
- Gear haul both ways
Arslanbob Hut & Yurt Karakol don´t include
- Gear and people haul
- Excess baggage costs
- Air fare to Kyrgyzstan
- Single accommodations
- Personal travel insurance
- Tips for guides/porters/drivers
- Emergency evacuation charges
- Certain meal whilst not on trek or tour
- All personal expenses, equipment, clothing
- Visa and passport cost if applied
Glacier Ski Suek Pass & Ala Archa
- Ski Guide
- All relevant transportation
- Accommodation in hotels for 2 nts
- Full board meals whilst on tour
- Kitchenware + gas
- NP entry fees
Lenin Peak
- Mountain guide (1:3 ratio)
- Climbing permit
- All relevant transportation
- Twin share accommodation in tents and hotels
- Full board meals in BC and ABC
- Tents in BC and ABC
Snowshoeing
- Guide
- All relevant transportation
- Lunch on the hill (only with full day tour)
- Entrance fees to national park if applied
- Snowshoes and trekking poles
- Gaiters
About Kyrgyzstan
Welcome to Kyrgyzstan: 94% mountains and 100% adventure! Here on increadibly huge territory of deep powder heli-ski and backcountry terrain we have No lines, No limits and No restrictions.
We realize you busy and that's why we offer a variety of flexible Heliskiing/Heliboarding packages, guided and self guided backcountry ski tours based on the network of our backcountry yurts, ski traverses, ski mountaineering, snowshoeing and sidecountry cat skiing in Kyrgyz Tien Shan mountains from 5-10 days in length. All our Kyrgyzstan Heli-Ski and Backcountry tours are led by Ski Pro crew - some of the Kyrgyzstan's best and strongest mountain guides to access wide open alpine slopes, and scenic glaciers covered with annual snowfalls of up to 2,200 cm. Skiers and riders of all ages and abilities are more than welcome, there is always a slope that would perfectly fit your needs.
We also offer ski packages with local ski resorts, providing you with ski and snowboarding options for all ages and abilities. We are sure you will have the ski/snowboard vacation of a lifetime and look forward to seeing you soon for your heli skiing/boarding or backcountry adventure tour in Kyrgyzstan!
Heliski and Heliboarding
Suusamyr
Suusamyr is vast valley south of Bishkek - Kyrgyzstan's capital and biggest town. This playground is known for its epic snow conditions created at 3500-4500 meters above sea level under really low temperatures that can drop down as low as -35 Centigrade in the night to make snow as light as dust. Epic ski/board is guaranteed.
Itinerary
1 Day. Arrive Bishkek. Meet agent. Drive to Bishkek. Breakfast. Continue to Karakol ski resort. Accommodation in lodge. Lunch. Meet guides/pilots. Safety Briefing. Dinner in lodge.
2 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge.
3 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge.
4 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. After dinner transfer to airport.
5 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. After dinner transfer to airport. OR Onward travel. End of Services (dependent on package chosen)
6 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. After dinner transfer to airport. OR Onward travel. End of Services (dependent on package chosen)
7 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. After dinner transfer to airport. OR Onward travel. End of Services (dependent on package chosen)
8 Day. Onward travel. End of Services (dependent on package chosen)
Karakol
Karakol area is widely known for its great snow conditions and tree skiing possibilities. The region has mild winters with average temperatures of -5-15 Centigrade, long lasting season, loads of deep powder snow and mostly sunny weather all year round! The second largest alpine lake in the world set here at 1,600 meters above sea level never freezes and provides lots of necessary moisture for the best powder snow in the country.
Itinerary
1 Day. Arrive Bishkek. Meet agent. Drive to Bishkek. Breakfast. Continue to Karakol ski resort. Accommodation in lodge. Lunch. Meet guides/pilots. Safety Briefing. Dinner in lodge.
2 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge.
3 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge.
4 Day.08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge.
5 Day.08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. OR Onward travel. End of Services (dependent on package chosen)
6 Day.08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. OR Onward travel. End of Services (dependent on package chosen)
7 Day. 08:00 Breakfast. 09:30 Gather together at helipad. 10:00 Take off. Full day Heli-Ski. 13:00 Lunch on the hill. End of day between 15:00 and 17:00 (depending on weather and/or group decision). 19:30 Dinner in lodge. After dinner transfer to airport. OR Onward travel. End of Services (dependent on package chosen)
8 Day. Onward travel. End of Services.
Single Day
During our multy day heli skiing packages whenever possible we accept individuals and solo skiers/boarders bookings for single powder day either in Suusamyr or Karakol - our prime big mountain playgrounds. Due to various reasons we cannot accept more than 3-4 skiers/riders at a time to join a large group. Please note we may require previous backcountry skiing/boarding experince in order to match the group abilities.
Custom single day heli ski/board packages are also available and can be operated at any date regardless the number of people and previous heliski/backcountry experience. Custom single day heli ski/board packages are suitable for group of skiers/riders with similar abilities who are looking for a more private experience.
Backcountry Ski Touring
Backcountry ski touring in Kyrgyz Tien Shan mountains has never been so accessible: international flights arrive to Bishkek Manas airport, visas for Kyrgyzstan are now abolished for many western nationals and days are filled with powder, fresh air and sun. For adventure skiers and riders in search of unusual winter ski touring and splitboarding holidays we offer a selection of backcountry itineraries along with great opportunity to experience Kyrgyz hospitality by staying in our winter backcountry yurt.
Yurt Based Backcountry Ski Touring
Nothing beats a powder filled adventure with good friends in Kyrgyz Tien Shan mountains and the yurt based backcountry ski or splitboard experience in Kyrgyzstan is like none other. Hand crafted kyrgyz yurts has been given a shelter to nomads since time immemorial and now we welcome you to our backcountry ski yurt set cozily in Terskei Ala Too backocounty among the towering peaks. The yurt provides direct access to a great variety of finest backcountry ski and snowboard terrain, wide open alpine slopes and scenic glaciers covered with annual snowfalls of up to 2,200 cm. Ski at day time and enjoy fire and dinner in the evening by staying in our warm, wood burning stove heated yurt.
Itinerary
1 Day. Arrive Bishkek. Meet agent and load a vehicle with gear. Long day drive to Karakol for aprox 6 hrs. Lunch on the way. In Karakol we meet guides and continue to trailhead with ex army truck. Skin up the yurt. Final preparations/gear check/avalanche safety briefing. Dinner. Overnight in yurt.
2 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt.
3 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt.
4 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt.
5 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt.
6 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt. OR Onward travel. End of Services (dependent on package chosen)
7 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt.
8 Day. Breakfast. Full day backcoutnry ski touring in the area. Lunch on the hill. PM 7:30 Dinner in the yurt. OR Onward travel. End of Services (dependent on package chosen)
9 Day. Ski out after breakfast. Meet vehicle. Drive to Karakol. Switch vehicles and continue to Bishkek. Lunch on the way. Dinner in downtown. Accommodation in hotel. OR Onward travel. End of Services (dependent on package chosen)
10 Day. Early breakfast. Transfer to airport for your up coming onward journey. End of services.
Intro to Backcountry
New to Backcountry Skiing and Alpine Touring? Join our "Intro To Backcountry ski" course to get you away from the lifts and crowd. Whether you plan to ski untracked backcountry terrain or to experience the beauty of alpine ski touring, this weekend course will introduce you to one of the fastest growing winter activities in the world.
Our three-day course is perfect for alpine skiers who want to learn more about backcountry skiing using alpine touring bindings or adapters.
We'll tell you about the most appropriate gear to ski in backcountry, good tricks and techniques with your climbing skins for the uphills and strategies to find the best snow on the downhills.
During the course you will learn about
- Appropriate clothing and accessories
- Alpine Touring equipment options
- Intro to avalanche transceiver, probe, shovel, avalung and floating bags.
- Uphill touring techniques with climbing skins
- Step-around turns and kick turns
- Avalanche hazard recognition and avoidance
- Downhill group travel techniques
- How to make emergency sleds out of your skis
Requirements
- Reasonable fitness
- Intermediate/advanced alpine skills at ski resorts.
- Previous skiing in ungroomed snow conditions recommended but not essential.
Backcountry Yurt Rentals in Kyrgyz Tien Shan
At Ski Pro we are proud to offer ultimate backcountry skiing and boarding experiences for backcountry enthusiasts based on traditional hand made Kyrgyz Yurt. The Ski Pro yurt lies deep in Terskei backcountry and located at 2350 metres above sea level, providing immediate access to some of Kyrgyzstan's best powder skiing which ranges from mellow glades to steep wide open bowls or forested valleys and has an access to surrounding peaks of 3700 metres.
To make it simple for customers we offer two options: guided, fully catered backcountry trips and self guided, fully catered backcountry trips. Self Guided trips provide more freedom in choice of terrain but requires previous backcountry experince as well as avalanche safety and first aid sertificate.
The Yurt offers about 30 square metres of backcountry comfort, and comes with the following amenities:
- 4 comfy bunk beds with matresses (sleeps 8pp max, bring your own sleeping bag)
- Wood burn stove with attached snow melter
- Woods supply
- A propane cook stove and gas supply for cooking
- Cookware and Kitchen utensils
- Water supply
- Snow shovels
- Outhouse
Timings: Bookings for yurts are accepted Dec thru May. Please enquire for your specific dates.
Access: Access to the yurt during the winter period is via skin track.
Group size and period: min 4 pax max 8 pax.
Experience: All skiers/riders must be confident to ski/board off piste and all types of snow conditions. Previous backcountry ski/board experience is requested for self guided parties. We reccommend Orientation Guide for at least the first day to orientate with terrain - subject for extra 100 USD/Day.
Gear: Powder skis with minimum 100 mm underfoot, touring bindings or alpine bindings with BCA adapters, skins. Splitboards are required for snowboarders. Personal avalanche safety pack which includes: floating bag (strongly recommended), beacon (must), shovel and probe (must).
Physical Requirements: You must be reasonably fit and comfortable touring for long distances with your own backcountry equipment behind your shoulders.
Vertical: Ascents from the campsite are from 500 to 1500 m in vertical gain, maximum elevations of around 3,700m.
Snowshoeing
As snowshoers often say if you can walk - you can snowshoe! Discover winter Kyrgyzstan's Tien Shan mountains while snowshoeing in the backcountry of this beautiful mountain kingdom. Hike across untouched snowy meadows, observe wildlife while moving through quiet fur tree wooded valleys, or gain some elevation by climbing a ridge. We run single day tours around Bishkek - the capital city of Kyrgyzstan. Tours available December thru March. We are happy to offer the tour for every level begginners or expericenced shoers.
Snowshoeing Day and Half Day tour
Join us this winter for an amazing day trip up to the Kyrgyz Range of Tien Shan mountains. This area offers a wide range of terrain for all ability levels. With fantastic views of surrounding peaks this full day 7 hour tour will allow you to experience the incredible magic of winter and fulfill your day off with fresh, frozen air!
Itinerary:
- 09:00 AM Pick up at your place. Drive to the park
- 10:00 AM Hike thru stunning alpine terrain
- 12:00 Lunch on the hill OR Drive back to Bishkek (if half day tour)
- 01:00 PM Hike back OR Drop off at your place (if half day tour)
- 03:00 PM Drive back to Bishkek.
- 04:00 PM Drop off at your place.
Other Notes
Heli Skiing/Heli Boarding on Saturdays generally ends at 15:00. We will do our best to meet guests desires to heliski / heliboard more if possible, and provide more time, but however, most Saturdays will be finished by 15:00.
Water supply: 0,5L water bottles are provided freely by the breakfast. There is also a water supply of several 5L kegs on board during heli ski tours. However if you have a personal water canteen, we encourage you to bring it with you for your trip. This is how we can protect our enviroment with getting less plastic bottles with us.
Down Days: Bad weather and poor flight conditions may cause a delay or bring changes into our usual shedule. In general we do not have many foul weather days but that is one aspect of your holiday we have absolutely no control over.
- On average we might experience 1 or 2 down day per week.
- Down day activities include snow cat or resort skiing, snowshoeing or any relaxing activity that works best with you.
GT&C
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If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Your personal expert for this trip
Martin, LUEX's Head of Travel, started out skating in the UK, before escaping to the powder of Canadian mountains. He found his way to LUEX through years of chasing snow in winter and waves in France during summer. These days, he manages our surf and snow teams, while squeezing in surf trips to his favorite right-handers at Cokes and Kasabu in the Maldives, or powder missions to the tree-lined runs of Revelstoke. At LUEX, he combines his love for board sports with making sure every trip runs smoothly.
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