Courmayeur Mont-Blanc | Heli Guides
Alps, Italy
$$$ - $$$$
Ability Level: Intermediate - Pro
Courmayeur Mont Blanc is a renowned heliskiing destination on the southern side of Mont Blanc, offering access to diverse terrains, including glaciers and alpine slopes. With vertical drops of up to 2000m, it’s ideal for adventure seekers looking for untouched snow and stunning descents. The experience is complemented by panoramic views, top-tier hospitality, and local Italian cuisine, making it a perfect balance between thrilling outdoor activities and cultural indulgence. Courmayeur’s proximity to key international airports makes it highly accessible for global travelers.

Reasons Why:

  1. Unparalleled access to Mont Blanc’s southern face
  2. Experienced guides with over 20 years of expertise
  3. Luxurious accommodations paired with Italian hospitality
  4. Varied terrain with glaciers, alpine forests, and powder fields
  5. Easily accessible from Geneva and Turin airports
Tim Heising
Curated by:
Tim Heising

Discover the snow

Courmayeur Mont-Blanc Snow Guide

 

Description of the Terrain

Courmayeur Mont-Blanc, nestled on the southern side of Mont Blanc, is a dream for heliskiers and snowboarders. The area boasts massive vertical drops of up to 2,000 meters and offers a wide array of terrain, including glaciers, powder bowls, and tight tree runs. The diversity caters to both intermediate and advanced riders, with breathtaking alpine vistas around every corner.

 

Best Time to Heliski/Snowboard

The prime season for heliskiing in Courmayeur is between January and April. During these months, the region enjoys consistent snowfall, with January and February delivering the deepest powder. Late-season trips in March and April bring sunshine and stable conditions, making it perfect for those who prefer warmer rides and a mix of powder and corn snow.

 

Snow Areas:

  • Val Veny Glacier: Known for its long, glacial descents, Val Veny offers steep runs with deep powder. This area is ideal for expert-level riders looking to test their skills.
  • Toula Glacier: A high-altitude experience with jaw-dropping views of Mont Blanc, Toula provides challenging, technical lines and wide-open spaces perfect for carving.
  • Arp Vieille: A blend of alpine terrain and steep couloirs, Arp Vieille gives experienced snowboarders thrilling, fast descents through untouched powder.

 

Type of Snow

Courmayeur's snow conditions are typically powdery from January to early March, with cold maritime snow blanketing the region. By late March and April, you can expect firmer, spring-like snow, transitioning from powder in the mornings to slushy or packed conditions in the afternoons.

 

Expected Snowfall

Historically, Courmayeur receives around 300 to 400 cm of snowfall throughout the season. January and February tend to be the snowiest months, with consistent storms bringing fresh powder. For the upcoming season, forecasts predict normal snowfall patterns, with deep accumulations expected by late January.

 

Terrain Conditions

Altitude plays a significant role in snow quality here. Higher elevations, like the Toula Glacier, maintain light, powdery snow well into March, while lower areas like Val Veny may experience spring slush earlier. South-facing slopes tend to soften faster under the sun, especially in late spring.

 

Safety Considerations

Due to the region's steep terrain and frequent fresh snowfalls, avalanche risks can be high, particularly after storms. The presence of glaciers also demands heightened awareness of crevasses. Always ride with a guide familiar with the local conditions and avalanche safety protocols.

 

Included:
  • Coachings
  • Guiding
  • Ski Rental
  • Snowboard Rental
  • Safety Equipment Rental
  • Airport Transfer
Skill level
Intermediate - Pro
Crowd factor
Low
Explorer level
High

Your accommodation

Suited for:
  • Families
  • Couples
  • Solo Travelers
  • Groups
  • Steep and Deep Riders

Hotel Options

For all multi-days package, we offer a selection of 3* to 5* Hotels; each of them very well located to reach any of the heliski spots. The choice of the hotel is dependent from the season and room availability.

  • Hotel Aguiles Noir
  • Hotel Aigle
  • Pilier d'Angle
  • S Maison Saint Jean
  • TH Courmayeur
  • Cresta e Duc
  • Gran Baita
  • Lo Scoiattolo
  • Auberge de la Masion
  • Au Coeur de neige
  • Le Massif
  • Gran Hotel COU

 

What awaits you

Unmatched Terrain and Adventure
Courmayeur Mont Blanc provides heliski enthusiasts with a stunning alpine setting, where vertical drops of up to 2,000 meters await. The varied terrain of glaciers and forests allows for both challenging and picturesque runs, perfect for advanced skiers.

Luxury Meets Adventure
At Courmayeur, you’ll enjoy top-tier hospitality. With access to selected 3 to 5-star hotels and renowned Italian cuisine, your heliski experience is complemented by world-class accommodations. End each day with fine wines and gourmet meals.

Proximity to Mont Blanc
Heliskiing at Courmayeur is unique due to its close proximity to the highest peak in the Alps, Mont Blanc. The untouched snow, majestic panoramic views, and expert-guided descents make it a one-of-a-kind adventure.

 

5 reasons to choose Heliski Courmayeur Mont-Blanc:

  1. Unparalleled access to Mont Blanc’s southern face
  2. Experienced guides with over 20 years of expertise
  3. Luxurious accommodations paired with Italian hospitality
  4. Varied terrain with glaciers, alpine forests, and powder fields
  5. Easily accessible from Geneva and Turin airports

 

Included

  • Vertical meter as mentioned (80% vertical guarantee)
  • Heli-skiing in the flight area with Airbus Helicopter AS 350 Ecureuil B3
  • Mountain guide service IFMGA/UIAGM for all days
  • Accommodation in one of our recommended 3 - 5 star hotels
  • Including ABS backpack, avalanche transceiver, probe and shuffle on loan
  • Heliski option for additional flights (refer to the section additional vertical meter)
  • Special renting prices for ski- and snowboard equipment

 

Additional costs

Additional helicopter flights including transfers flights (see point additional vertical meter), ski pass if necessary, rental ski and snowboard equipment, lunch, drinks and all other services are not included.

 

Additional vertical meters

We can quote you the trip package with a number of vertical meters of your choice. Apart of that, we charge you on-site based on the effective vertical meters used in addition. The costs per group amounts to a total of 195.00 Euro for each 250 vertical meters (incl. tax).

 

Refund of helicopter flights

There is no refund for down days in general. However, should the flight operation fail due to reasons such as wind, bad weather, avalanche danger or technical problems and the guaranteed vertical meter can’t be reached in total, we refund each 250 vertical meters below the refund threshold at a rate of 170.00 Euro per group. There is no refund due to illness, accident, lack of fitness, insufficient skiing skills, late arrival and breaks during the ski day.

 

Information

    Base elevation: 1208m
    Highest landing: 3800m
    Area km: 160km
    Longest run: 2200hm
    Season: December – May
    Terrain: Glacier, Alpine and Forest
    Group Size Heliski: 4 Part.
    Selected hotels: 3-5 stars
    International Airport: Geneva GVA, Turin TRN

 

Distance to airport

Courmayeur is just a 1 hour 20 minute transfer from Geneva or a 1 hour 40 minute transfer from Turin and many airlines serve these routes. Alternatively, the drive from Calais through France takes about 10 hours and is very scenic as you approach Mont Blanc.

 

Ski Levels

Best for intermediate skiers, and good off-piste and heliskiing available too.
Access to the world’s longest lift- served run, the Vallée Blanche. Courmayeur is the home of the new Skyway Monte Bianco

 

GT&C

LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.

The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.

 

1. Intermediary platform operator designation and information

LineUpEXplorers GmbH (abbreviated as LUEX)

Managing Director Tim Heising

Court Registration: HRB 99297 Cologne

Lütticher Str. 10

50674 Köln

Germany

VAT ID No.: DE221867890

Telephone: LUEX general: +49 231 97676992

LUEX bookings Surf: +49 231 97676992

LUEX bookings Snow: +49 231 97676994

Fax: +49 231 58695399

Skype: LUEX general: luex-lineupexplorers

LUEX bookings Surf: luex-surf

LUEX bookings Snow: luex-snow

 

2. Website

The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.

LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.

LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.

 

3. Intermediary services

LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.

 

4. Bookings

To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.

Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.

A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.

The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.

The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.

 

5. Payments, cancellation charges

LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:

Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.

If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.

LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.

If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.

If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.

The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.

 

6. Alterations, cancellations, reimbursements

In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.

Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.

LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.

 

7. Complaints and ratings

Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.

If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.

Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.

The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.

 

8. Visa, passport and travel regulations

The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.

It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.

 

9. Insurance

To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.

 

10. Liability, responsibility

LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.

LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.

Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.

Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.

In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.

 

11. Final provisions

Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.

Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.

All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.

All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.

Operator's address

HELI GUIDES S.r.l.
Piazzale Funivie Val Veny
Entreves, Courmayeur (AO) IT-11013
Italy

Operator's GT&C

General travel terms and conditions


1. Scope

The following General Travel Terms and Conditions are an integral part of every package travel contract (hereinafter also referred to as the travel contract) concluded between the travel participants and the tour operator Heli Guides srl based in Courmayeur, ITALY (hereinafter also referred to as Heli Guides / Organizer). Subject to deviating written agreements, the reciprocal rights and obligations of the contracting parties are governed by these Terms and Conditions. The terms and conditions expressly do not apply to the following services: (1) all “flight-only bookings” mediated and booked by Heli Guides are subject to the travel terms and conditions of the respective travel agencies or airlines.


2. Regulatory sources

The sale of tourist packages, which have as their object services to be provided in both national and international territory, is governed by Articles. 32-51 novies of Legisla ive Decree no. 79 of May 23, 2011 (so-called “Tourism Code”, later CdT), as currently amended by Legislative Decree no. 62 of 06.06.2018 implementing EU Directive no. 2015/2302, as well as by the provisions of the Code Civil in terms of transport, service contract and mandate, as applicable, and the Navigation Code (RD No. 327 of 30.03.1942). The Italian jurisdiction shall have exclusive jurisdiction over any legal dispute which might arise concerning to the interpretation, application, and enforcement of the contracts, governed by these general conditions.


3. Administrative rules

The organizer and the agency selling the tourist package, to which the traveler applies, must be authorized to carry out their respective activities according to the legislation in force. Before the conclusion of the contract, the Organizer and the seller make known to third parties the details of the insurance policy for the coverage of risks deriving from civil liability professional, as well as the details of the guarantee against the risks of insolvency or bankruptcy of the organizer and the seller, each for its own responsibility, for the purpose of return of the sums paid or the return of the traveler to the place of departure.


4. Definitions (Article 33 CdT)

For the purposes of this contract, we intend to:

a) Traveler: anyone intending to conclude or conclude a contract or is authorized to travel on the basis of an organized tourism contract;

b) Professional: any natural or legal public or private person who, in the context of his commercial, industrial, craft or professional activity, acts in tourism contracts organized, also through another person acting in his name or on his behalf, as an organizer, seller, professional facilitating related travel services or service provider tourism, in accordance with current legislation;

c) Organizer: the professional who combines packages and sells them or offers them for sale directly or through or together with another professional;

d) Seller: the professional other than the Organizer who sells or sells packages combined by an organizer.


5. Concept of tourist package (Article 33, paragraph 1, No. 4, letter c) CdT)

A tourist package means the “combination of at least two different types of tourist services for the purpose of the same trip or holiday, if at least one of the following conditions occur:

1) that such services are combined by a single professional, even at the request of the traveler or in accordance with his selection, before a single contract is concluded for all services;

2) these services, even if concluded with separate contracts with individual tourist service providers, are:

2.1) purchased at a single point of sale and selected before the traveler consents to payment;

2.2) offered, sold, or billed at a flat or global price;

2.3) advertised or sold under the designation “package” or similar name;

2.4) combined after the conclusion of a contract with which the trader allows the traveler to choose between a selection of different types of tourist services, or purchased at the distinguished professionals through connected online booking processes where the name of the traveler, the details of the payment and the e-mail address are transmitted by the professional with whom the first contract is concluded to one or more professionals and the contract with the latter or the latter professionals is concluded no later than 24 hours after the confirmation of the reservation of the first tourist service.


6. Pre-contractual information to the traveler (Article 34 CdT)

Before the conclusion of the tourist package contract or a corresponding offer, the organizer and, in the event that the package is sold through a seller, the latter, provide the traveler with the relevant standard information form in Annex A, Part I or Part II of the CdT, as well as the following information:

a) the main characteristics of tourist services, such as:

the destination or destinations of the trip, the itinerary, and the periods of stay with relative dates and, if the accommodation is included, the number of nights included;

means, characteristics and categories of transport, places, dates and times of departure and return, duration and location of intermediate stops and connections; in case the exact time is not yet established, the organizer and, where appropriate, the seller, inform the traveler of the approximate time of departure and return;

the location, main characteristics and, where applicable, the tourist category of the accommodation in accordance with the regulations of the country of destination;

meals provided;

visits, excursions, or other services included in the total agreed price of the package;

tourist services provided to the traveler as a member of a group and, in this case, the approximate size of the group;

the language in which the services are provided;

if the trip or the holiday is suitable for people with reduced mobility and, at the request of the traveler, precise information on the suitability of the trip or holiday taking into account of the traveler’s needs;

b) the commercial name and the geographical address of the organizer and, where present, of the seller, their telephone numbers and e-mail addresses;

c) the total price of the package including taxes and all fees, taxes, and other additional costs, including any administrative and handling costs, or, where these are not reasonably calculable before the conclusion of the contract, an indication of the type of additional costs that the traveler might still have to bear;

d) the method of payment, including any amount or percentage of the price to be paid as a down payment and the calendar for the payment of the balance, or the financial guarantees that the traveler is required to pay or provide;

e) the minimum number of people required for the package and the deadline referred to in Article 41, paragraph 5, letter a), before the start of the package for the eventual termination of the contract in case of failure to reach the number;

f) general information concerning the conditions on passport and visa, including approximate times for obtaining visas and the health formalities of the country of

destination;

g) information on the option for the traveler to withdraw from the contract at any time before the start of the package upon payment of adequate withdrawal expenses, or, if any, of the standard withdrawal costs requested by the organizer pursuant to article 41, paragraph 1 of the CdT;

h) information on the optional or compulsory subscription of an insurance covering the costs of unilateral termination of the contract by the traveler or the costs of assistance; including the return, in case of accident, illness or death;

i) the details of the coverage referred to in Article 47, paragraphs 1, 2 and 3 CdT.

For tourism package contracts referred to in Article 33, paragraph 1, letter d), stipulated by telephone, the organizer or professional shall provide the traveler with the standard information referred to in Annex A, Part II, to this decree, and the information referred to in paragraph 1.


7. Conclusion of the tourist package contract (article 36 CdT)

With your application that can be made in writing, by mail using a registration card or form, by fax or by e-mail via the registration form on our website (www.heli-guides.com), the travel participant makes Heli Guides the binding conclusion of a travel contract. The basis of the offer to the travel participant are exclusively the travel information provided by Heli Guides and any brochure issued by Heli Guides. In case of registration for several travel participants and providing that the applicant expressly and precisely states it, the applicant shall be liable together with these participants for their contractual obligations as well as for his/her own. The contract is concluded upon receipt of acceptance by Heli Guides. The travel participant receives a copy or confirmation of the contract on a durable data carrier with – or immediately after – conclusion of the contract. Heli Guides sends the travel participant the necessary travel documents timely before the start of the trip. If the contract has been concluded with the simultaneous physical presence of the contracting parties or outside business premises, the travel participant is entitled to a travel confirmation in paper form. The indications relating to the tourist package not contained in the contractual documents, in the brochures or in other means of written communication, will be provided by the organizer, in regular fulfillment of the obligations provided for by art. 36, paragraph 8, CdT., Before the start of the trip.


8. Terms of payment

Upon conclusion of the contract (i.e., Heli Guides accepts the customer registration and confirms it by means of a booking confirmation and invoice – subject to price adjustments), a deposit of 25% of the advertised travel price per participant shall be paid to Heli Guides. The remaining payment is due no later than 28 days before the start of the trip. Air tickets are due and to be paid immediately. In the event of non-payment, Heli Guides is not obliged to hand over the travel documents, can withdraw from the travel contract and claim a compensation for non-fulfillment from the travel participant. Failure to pay the sums referred to above, on the agreed dates, as well as the non-return to the Tour Operator of the sums paid by the Traveler to the Seller, and any warranty actions pursuant to art. 47 CdT against the latter, constitutes an express termination clause pursuant to art. 1456 cod. civ. such as to determine the termination of the right by operate with simple written communication, by fax or by e-mail, at the seller’s agency, or at the electronic address, where communicated, of the traveler. The balance of the price is considered to have taken place when the sums reach the organizer directly from the traveler or through the intermediary Travel Agency from the same chosen traveler.


9. Price and Service

(1) The price of the tourist package is determined in the contract. The presentation of Heli Guides services on our websites and in print media corresponds to the state known to us at the time of publishing respectively printing and does not constitute a binding offer from our side. Heli Guides reserves the right to make changes to offers, prices and dates. The advertised prices are per person and include the services specified in the programs.

(2) We reserve the right to increase the agreed travel price after conclusion of the contract in the event of a subsequent increase in the price for the carriage of persons due to higher costs for fuel or other energy sources, the increase in taxes and other charges for agreed travel services, such as tourist taxes, port or airport fees, or a change in the exchange rates applicable to the package tour in question. If the agreed price must be changed for the above reasons, the travel participant will be informed on a durable data carrier immediately after becoming aware of the reason for the change and no later than 20 days before the start of the trip. If the price increase exceeds 8 percent of the travel price, the travel participant has the right to accept the offer with the increased price within 7 days of receipt of the notification or to withdraw from the contract free of charge or to demand participation in a replacement trip if Heli Guides offered such a trip. In the event of withdrawal, payments already made will be refunded immediately, in any case within 14 days of withdrawal. If the price increase referred to in this article exceeds 8 percent of the total price of the package, article 40, paragraphs 2, 3, 4 and 5 CdT applies.

(3) The travel participant may demand a reduction in the travel price if and to the extent that the prices, taxes, or exchange rates mentioned in paragraph 2 have changed after conclusion of the contract and before the start of the trip and this leads to lower prices for Heli Guides. In this case, any additional amount is to be refunded to the travel participant, deducted of any incurred administrative fees.

(4) Our flight licenses for heliski operations in various areas of the Alps are subject to official approval at intervals of several years. In the event that we are barred from flying in an area at the time of travel, we reserve the right to provide comparable heliski services in neighboring flight areas at equal terms. In this case, Heli Guides will inform the travel participant on a durable data carrier immediately after becoming aware of the reason for the change before the start of the trip and the travel participant has the right to accept the offer to change the travel contract within 7 days of receipt of the notification or to withdraw from the contract free of charge or to demand participation in a replacement trip if Heli Guides has offered such a trip. In the event of withdrawal, payments already made will be refunded immediately, in any case within 14 days of withdrawal.

(5) After the expiry of the period provided for in paragraphs 2 and 4 of this provision, the offer to increase the price or other modification of the contract shall be deemed as accepted.

(6) If the travel participant accepts the offer to change the travel contract or to participate in a replacement trip and the package tour is not of an equivalent quality compared to the originally owed one, the travel price is reduced of the duration of the travel deduction. In the event of a reduction, the travel price shall be reduced in the ratio in which the value of the package would have stood in defect-free condition to the actual value at the time of conclusion of the contract. The reduction shall, where necessary, be determined by estimation. May the travel be of equivalent quality, but associated with lower costs for Heli Guides, the difference must be refunded to the travel participant.

(7) In the interest of the travel participant, the tour operator reserves the right to change the programs or individual agreed services if unforeseen circumstances and / or the situation in the country of travel require this and insofar these circumstances are not significant and do not impair the overall character of the booked trip. In the event of program changes prior begin of the trip, the travel participant will be informed about the change immediately. In the event of a significant change to one of the essential characteristics of the travel services, paragraphs 4 to 6 shall apply accordingly.


10. Amendment or cancellation of the tourist package before departure (Article 40 CdT)

1. Before the start of the package, the organizer cannot unilaterally modify the conditions of the contract other than the price in accordance with Article 39, unless this right has been reserved in the contract and the change is of little importance. The organizer communicates the change to the traveler in a clear and precise manner on a durable medium.

2. If, before the start of the package, the organizer is forced to change significantly one or more main features of the tourist services referred to in Article 34, paragraph 1, letter a), or cannot meet the specific requests referred to in Article 36 (5) (a), or proposes to increase the package price by more than 8 per cent pursuant to Article 39, paragraph 3, the traveler, within a reasonable period specified by the organizer, can accept the proposed modification or withdraw from the contract without corresponding withdrawal expenses. In In case of withdrawal, the organizer can offer the traveler a replacement package signed by of equivalent or superior quality.

3. The organizer shall inform the traveler in a clear and precise manner on a durable medium without undue delay:

a) of the proposed changes referred to in paragraph 2 and their impact on the price of the package pursuant to paragraph 4;

b) a reasonable period within which the traveler is required to inform the organizer of his decision pursuant to paragraph 2;

c) the consequences of the traveler’s failure to reply within the period referred to in letter b) and of any replacement package offered and the relative price.

4. If the changes to the tourist package contract or the replacement package referred to in paragraph 2 involve a package of quality or lower cost, the traveler is entitled to an adequate price reduction.

5. In case of withdrawal from the tourist package contract pursuant to paragraph 2, if the traveler does not accept a replacement package, the organizer will refund without undue delay and in any case within fourteen days from the termination of the contract, all payments made by or on behalf of the traveler and the provisions of article 43, paragraphs 2, 3, 4, 5, 6, 7, 8 apply. CDT.


11. Travel cancellation or changes

1. The travel participant may withdraw at any time prior to the start of the tours, course, guided tour, or travel. In the event of withdrawal, Heli Guides may invoice a percentage compensation (listed below) based on the total price in place of the actual cancellation compensation. If Heli Guides is partially or completely exempted from third party claims (e.g., hotels, international agency costs, ski passes, airline tickets or the like), then this amount will be deducted from the travel price on which the compensation for Heli Guides is calculated.

2. In case of customer withdrawal up to 120 days before the start of the event, 10% of the advertised price will be charged as a cancellation and handling fee. In the event of a later withdrawal, the following compensations will be due: 30% of the travel price up to 60 days before departure; 50% of the travel price up to 45 days before departure; 75% of the travel price up to 15 days before departure; 90% of the travel price from the 14th day before departure.

The effective date is the date of receipt of the written cancellation. The travel participant is expressly permitted to prove that damage or a reduction in value has not occurred at all or is significantly lower than the package travel value.

3. In case of unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity and having a substantial impact on the implementation of the package or on the carriage of passengers to the destination, the traveler has the right to withdraw from the contract, before the start of the package, without corresponding withdrawal costs, and to the reimbursement full payment for the package but is not entitled to additional compensation.

4. The organizer may withdraw from the tourist package contract and offer the traveler full refund of the payments made for the package, but is not required to pay an additional compensation if:

a) the number of persons registered in the package is lower than the minimum specified in the contract and the organizer communicates the withdrawal from the contract to the traveler within the deadline set in the contract and in any case no later than twenty days before the start of the package in the case of journeys lasting more than six days, seven days before the start of the package for journeys lasting between two and six days, forty-eight hours before the start of the package in the case of journeys lasting less than two days;

b) the organizer is not able to execute the contract due to unavoidable and extraordinary circumstances and communicates the withdrawal from the same to the traveler without unjustified delay before of the start of the package.

5. The organizer proceeds to all reimbursements required pursuant to paragraphs 3 and 4 or, with regard to the provisions of paragraphs 1 and 3, reimburse any payment made by or for the traveler’s account for the package after deducting the appropriate expenses, without undue delay and in any case within fourteen days of withdrawal. In the cases referred to in paragraphs 3 and 4, this determines the termination of functionally related contracts stipulated with third parties.

6. If the travel destination is affected by a pandemic (e.g., COVID-19) at the time of departure and governments in the country of departure or destination impose a travel ban or restrictions, not allowing entry into the country of destination, both parties may initiate a cancellation with a full refund of the travel price. If no deadlines for the above-mentioned travel restrictions are known, cancellation is possible earliest 14 days before the start of the trip.

7. If a travel participant, after travel begin, ends the trip earlier, no refund will be made for non-used services. The additional flight and travel costs shall be carried by the other travelers or participants.


12. Replacements and sale of the tourist package to another traveler (Article 38 CdT)

1. The traveler, upon notice to the organizer on a durable medium no later than seven days before the start of the package, may transfer the tourist package contract to a person who meets all the conditions for using the service.

2. The transferor and the assignee of the package travel contract are jointly responsible for the payment of the balance of the price and of any rights, taxes, and other additional costs, including any administrative and management costs of the practices resulting from this sale.

3. The organizer shall inform the transferor of the actual costs of the assignment, which cannot be unreasonable, and which do not exceed the expenses actually incurred by the organizer in consequence of the transfer of the tourist package contract, and provides the assignor with proof of the rights, taxes or other additional costs resulting from the sale of the contract.

4. In any case, the Traveler requesting the variation of an element relating to a previously confirmed practice, provided that the request does not constitute a contract novation and always that implementation is possible, the tour operator will pay, in addition to the costs resulting from the modification, a fixed flat-rate cost.


13. Failure of the flight operation & refunds

Should the flight operation fail due to reasons such as wind, bad weather, avalanche danger or technical problems and therefore, the guaranteed flight services can’t be delivered, the travel participant is entitled to a refund of the unused flight services equal to the value of the applicable conditions. The conditions for the amount of the refund (per flight, unused altitude meter or flight hours) can be found in the travel description of your booking. There is no refund due to illness, accident, lack of fitness, insufficient skiing skills, late arrival and breaks during the ski day. Unless Heli Guides receive a communication otherwise, we will issue the customer a voucher for the amount of the credit, which the customer can use in subsequent years. At the explicit request and after notification of the customer’s bank details, the credit is alternatively refunded. Further refunds are excluded. Booked mountain guide services are detached from the flight services and non-refundable.


14. Passport, Visa, Vaccinations, Custom

(1) Heli Guides will inform the participant about the general passport and visa requirements of the country of destination, including the approximate deadlines for obtaining visas, as well as about health formalities.

(2) Each participant is solely responsible for full compliance with the required passport, visa, customs, foreign exchange, and health regulations. Heli Guides can procure visa against a charge. In order for the travel documents to be properly issued, the traveler must provide personal data in accordance with the information in his/her passport at the time of booking. If provided customer data do not match those in the passport, this may in a worst case in a country refusal of entry and forced repatriation, the costs of which are to be carried by the traveler. If travel documents must be reissued because the information in the application does not correspond to the passport data, the additional costs shall be carried by the person making the booking. All disadvantages resulting from non-compliance with these regulations shall also be at the expense of the relevant participant.


15. Obligations of travelers

1. During the negotiations and in any case before the conclusion of the contract, the Traveler shall be provided with general information in writing concerning passports and visas and health formalities necessary for expatriation.

2. For the rules regarding the expatriation of minors, please refer to what is indicated on the site of the State Police. It is however specified that minors must be in possession of a personal document valid for expatriation or passport, or for EU countries, also valid identity card for expatriation. Regarding the expatriation of children under 14 and the expatriation of minors for which the Authorization issued by the Judicial Authorities is necessary, the prescriptions indicated on the website of the Police of http://www.poliziadistato.it/articolo/191/.

3. Travelers will still need to retrieve the corresponding information through their diplomatic representations and / or their official government information channels. In any case travelers will, before departure, to check the update with the competent authorities (for Italian citizens the local police headquarters or the Ministry of Foreign Affairs through the site www.viaggiaresicuri.it or the Telephone Operational Center at (+39) 06.491115), adjusting before the trip. In the absence of such verification, no responsibility for the failure departure of one or more travelers may be imputed to the selling agency or organizer.

4. In any case, travelers must inform the seller and the organizer of their citizenship at the time of booking request for the tourist package or tourist service, and at the time of departure they must definitely check that they have the vaccination certificates, the individual passport and any other document valid for all the countries affected from the itinerary, as well as residence visas, transit visas and health certificates that may be required.

5. In addition, in order to evaluate the situation of socio-political security, health and any other useful information concerning the destination countries and, therefore, the objective usability of the services purchased or purchased, the traveler will have the burden of taking on the official general information at the Ministry of Foreign Affairs and disseminated through the institutional website of the Farnesina www.viaggiaresicuri.it.

The information above is not contained in the TO – online or paper catalogs – since they contain general descriptive information as indicated in the information booklet and not temporally changing information.

The same, therefore, must be assumed by the Travelers. Travelers will also have to stick to it compliance with the rules of normal care and diligence and with the specific rules in force in the destination countries of the trip, to all the information provided to them by the organizer, as well as to the regulations and administrative or legislative provisions relating to the tourism package. Travelers will be called to answer for all damages that the organizer and / or seller they must also suffer due to the failure to comply with the obligations indicated above, including the expenses necessary for their repatriation.

6. The organizer or seller who has indemnified or reduced the price, paid compensation for damages or was forced to comply with other obligations prescribed by the law, has the right of recourse against those who have contributed to the occurrence of the circumstances or the event from which the indemnity, the reduction of the price, compensation for the damage or the other obligations in question, as well as those required to provide assistance and accommodation services under other provisions, in the event that the traveler cannot return to the place of departure. The organizer or seller who has compensated the traveler is subrogated, within the limits of the compensation paid, in all the rights and actions of the latter towards the third parties responsible; the traveler provides the organizer or seller with all the documents, information and elements in its possession useful for the exercise of the right to subrogation (Article 51d CdT).


16. Regime of responsibility of the organizer (Article 42 CdT)

1. The Organizer is responsible for the execution of the tourist services provided for in the tourist package contract, regardless of whether these tourist services are to be provided by the organizer himself, by his auxiliaries or persons in charge when they act in the exercise of their functions, by the third parties whose work he uses or by other providers of tourist services, in accordance with Article 1228 of the Civil Code.

2. The traveler, in accordance with articles 1175 and 1375 of the civil code, informs the Organizer, directly or through the seller, promptly, considering the circumstances of the case, any conformity defects detected during the execution of a tourist service provided for by the tourist package contract.

3. If one of the tourist services is not performed according to what is agreed in the tourist package contract, the Organizer remedies the lack of conformity, unless this proves impossible or it is excessively burdensome, considering the extent of the lack of conformity and the value of the tourist services affected by the defect. If the Organizer does not remedy the defect, the Article 43 applies.

4. Without prejudice to the exceptions referred to in paragraph 3, if the Organizer does not remedy the lack of conformity within a reasonable period set by the traveler in relation to the duration and characteristics of the package, with the dispute made pursuant to paragraph 2, the traveler can personally remedy the defect and request reimbursement of the necessary, reasonable expenses and documented; if the Organizer refuses to remedy the lack of conformity or if it is necessary to deal with it immediately, the traveler does not need to specify a deadline.

5. If a lack of conformity, pursuant to Article 1455 of the Civil Code, constitutes a non-compliance of the tourist services included in a package and the Organizer is not negligible has not remedied you within a reasonable period established by the traveler in relation to the duration and characteristics of the package, with the objection made pursuant to paragraph 2, the traveler may, without charge, terminate the tourist package contract by right and with immediate effect or, where appropriate, request a price reduction, in accordance with Article however any compensation for damages. In the event of termination of the contract, if the package included the transport of passengers, the Organizer also provides for the return of the traveler with an equivalent transport without undue delay and without additional costs for the traveler.

6. Where it is impossible to ensure the return of the traveler, the Organizer shall bear the costs of the necessary accommodation, where possible of a category equivalent to what was stipulated in the contract, for a period of not more than three nights per traveler or for the longest period as may be required by European Union legislation on passenger rights, applicable to relevant means of transport.

7. The limitation of costs referred to in paragraph 6 shall not apply to persons with reduced mobility, as defined in Article 2, paragraph 1, letter a) of Regulation (EC) no. 1107/2006, and to their accompanying persons, pregnant women, unaccompanied minors, and persons in need of specific medical assistance, provided that the Organizer has received notification their particular needs at least forty-eight hours before the start of the package. The Organizer cannot invoke unavoidable and extraordinary circumstances to limit the liability of which in this paragraph where the transport service provider cannot rely on the same circumstances under the applicable European Union legislation.

8. If due to circumstances that are not attributable to the Organizer it is impossible to provide, in the course of execution, a substantial part, by value or quality, of the combination of services tourist packages agreed in the tourism package contract, the Organizer offers, without additional cost to be borne by the traveler, suitable alternative quality solutions, where possible equivalent or higher than those specified in the contract, so that the execution of the package can continue, including the possibility that the return of the traveler to the place of departure it is not supplied as agreed. If the proposed alternative solutions result in a lower quality package than the one specified in the package travel contract, the Organizer grants the traveler an appropriate price reduction.

9. The traveler may reject the proposed alternative solutions only if they are not comparable to what was agreed in the tourist package contract or if the reduction in the price granted is inadequate.

10. If it is impossible to provide alternative solutions or the traveler rejects the proposed alternative solutions, in compliance with the provisions of paragraph 8, the traveler is recognized a price reduction. In the event of non-fulfillment of the obligation to tender referred to in paragraph 8, paragraph 5 shall apply.

11. Where, due to circumstances that are not attributable to the Organizer, it is impossible to ensure the return of the traveler as agreed in the tourist package contract, paragraphs 6 and 7 apply.


17. Regulatory responsibility of the seller (Articles 50 – 51 quater CdT)

1. The Seller is responsible for the execution of the mandate given by the traveler with the travel brokerage contract, regardless of whether the service is rendered by the travel agent seller himself, by his auxiliaries or persons in charge when they act in the exercise of their functions or by third parties whose work he / she makes use of, due to the fulfillment of the obligations assumed to be assessed with regard to the diligence required for the exercise of the corresponding professional activity.

2. The Seller is not responsible for booking errors attributable to the traveler or due to unavoidable and extraordinary circumstances.

3. The right of the traveler to compensation for damages related to the responsibility of the Seller is prescribed in two years from the date of the return of the traveler to the place of departure.


18. Limits of compensation (Article 43, paragraph 5)

The tourist package contract may provide for the limitation of compensation payable by the organizer, except for personal injury or those caused intentionally or by fault, provided that this is limited to three times the total price of the package.

The right to compensation for damages to a person is prescribed in three years from the date of the traveler’s return to the place of departure or in the longer period provided for compensation of damage to the person by the provisions regulating the services included in the package.


19. Possibility to contact the organizer through the seller (Article 44 CdT)

1. The Traveler can direct messages, requests or complaints related to the execution of the package directly to the Seller through whom he purchased it, which, in turn, forwards timely such messages, requests or complaints to the Organizer.

2. For the purposes of compliance with the terms or periods of prescription, the date on which the seller receives messages, requests or complaints referred to in paragraph 1 is considered the date of receipt also for the Organizer.


20. Obligation of assistance (Article 45 CdT)

1. The organizer shall provide adequate assistance without delay to the traveler who is in difficulty even under the circumstances referred to in Article 42, paragraph 7 CdT, in particular by providing appropriate information on health services, local authorities and consular assistance and assisting the traveler in making distance communications and helping him/her find alternative tourist services.

2. The organizer may demand payment of a reasonable cost for such assistance if the problem is intentionally caused by the traveler or by his own fault, within the limits of the expenses actually incurred.


21. Participation, Liability, Insurance

(1) The heliski, freeride, ski touring and international trips offered by Heli Guides can be attended by anyone who is healthy, able to meet the requirements described in our travel descriptions, as well as equipped accordingly. Travelling to foreign countries requires participants to adapt to foreign customs and traditions. The tour guide or representative of Heli Guides is entitled to exclude at the beginning or during the trip from the event or tour program, in whole or in part, a participant who clearly does not meet these requirements. Any additional costs incurred as a result shall be borne by the participant and the travel price paid cannot be refunded. Any expenses saved by Heli Guides will be reimbursed to the travel participant.

(2) Heli Guides expressly points out that freeriding or skiing away from secured and marked slopes bares a higher risk. All activities not included in the travel package are undertaken by the participant at his own risk and without liability to Heli Guides.

(3) Heli Guides cannot guarantee that the event will be exactly as the advertised program, as this depends primarily on weather, snow, avalanche conditions and personal skills and performance. It is reserved to the person guiding the tour to modify the planned event according to the level of the participants, according to their technical and conditional conditions or due to unforeseeable circumstances.

(4) Our programs are not issued or performed on behalf of an air carrier and carry no obligation by any mean in regard to the organization of the travel. The liability of the airline is regulated by the relevant laws and conditions.

(5) The travel participant may claim for damages in the event of a travel deficit without prejudice to the reduction or termination, unless the travel defect is the fault of the travel participant or is the fault of a third party who is neither a service provider nor is otherwise involved in the provision of the travel services covered by the package travel contract and was unforeseeable or unavoidable by Heli Guides or was caused by unavoidable, extraordinary circumstances.

(6) May international conventions or statutory provisions based on such conventions apply, according to which a claim for damages against the service provider arises or can only be asserted under certain conditions or restrictions or is excluded under certain conditions, Heli Guides can invoke this against the travel participant.

(7) The travel price does not include any insurance. It is expressly the responsibility of the travel participant to insure himself/herself from all arising risks and to verify that the coverage is guaranteed worldwide. The conclusion of a travel cancellation insurance, an international travel health insurance, an emergency and travel accident insurance are strongly recommended.

(8) Despite the best possible travel planning, the return journey may be delayed for reasons that are unpredictable to Heli Guides or due to unpreventable events. Therefore, on the day of return and for travel to other continents, also for the following day, the customer should not commit to obligations which may have serious consequences in case of failure to comply.


22. Protection of the Traveler (Article 47 CdT)

1. The organizer and the seller established on the national territory are covered by civil liability insurance contract in favor of the traveler for damages deriving from the violation of the respective obligations assumed with the respective contracts.

2. The tourist package organization contracts are assisted by insurance policies or bank guarantees or issued by the Funds referred to in paragraph 3 of art. 47 of the CdT, which, for travel abroad and trips that take place within a single country, including travel in Italy, in cases of insolvency or bankruptcy of the organizer or seller guarantee, without delay at the request of the traveler, the reimbursement of the price paid for the purchase of the package and the immediate return of the traveler in the event that the package includes the transportation of the traveler, as well as, if necessary, the payment of food and accommodation before returning. The guarantee is effective, appropriate to the volume of business and covers reasonably foreseeable costs, the amounts of payments made by or on behalf of travelers in relation to packages, taking into account the duration of the period between the payments on account and the final balance and completion of the packages, as well as the estimated cost of repatriation in the event of insolvency or bankruptcy of the organizer or seller.

3. Travelers shall benefit from protection in the event of insolvency or bankruptcy of the organizer or seller irrespective of their place of residence, place of departure or place of sale of the package and irrespective of the Member State in which the entity appointed to provide protection in the event of insolvency or bankruptcy is established.

4. In the cases provided for in paragraph 2, as an alternative to reimbursement of the price or immediate return, the continuation of the package can be offered to the traveler in the manner specified in the articles 40 and 42 CdT.


23. Operational changes

In view of the large advance with which the catalogs are published that show information on how to use the services, it is noted that the schedules and flight routes indicated in the acceptance of the proposal for the sale of the services may be subject to change as they are subject to subsequent validation. To this end, the traveler must request confirmation of the services to the Travel Agency before departure. The Organizer will inform the passengers about the identity of the actual carrier in the times and in the manner provided for in Article 11 of the EC Reg 2111/2005.


24. Information pursuant to art. 13 of Legislative Decree 196/2003 and of art. 13 of Regulation (EU) 2016/679

Pursuant to art. 13 of Legislative Decree 196/2003 (“Privacy Code”) and art. 13 of Regulation (EU) 2016/679, laying down provisions for the protection of persons and other subjects regarding the treatment of personal data, we wish to inform you that the personal data you provide will be processed in compliance with the aforementioned law and the confidentiality obligations to which held by the undersigned company.


25. Vouchers

Gift vouchers issued by Heli Guides can be redeemed against all services offered by Heli Guides, unless they have been issued for a specific service. A cash payback, even partially, is not possible. The vouchers are valid three years from the date of issue. The value of the vouchers does not bear any interest. Personal gift vouchers cannot be transferred to another person without the written consent of Heli Guides. Gift vouchers are usually sent within two business days from payment receipt. Heli Guides reserves the right to modify the gift vouchers regulation at any time. The General Travel Terms and Conditions apply both to the purchase of a voucher as to the redemption of a voucher.


26. Information on the identity of air carrier

(1) Heli Guides informs the customer about the identity of the operating air carrier(s) before or at the latest at the time of booking with regard to all air transport services provided within the framework of the booked trip.

(2) May the operating air carriers(s) have not yet been determined at the time of booking; Heli Guides is obliged to inform the travel participant about the carrier(s) that are likely to operate the flights. Heli Guides will inform the travel participant as soon as Heli Guides knows which air carrier is operating the flights.

(3) May the air carrier named to the travel participant as the operating air carrier change, Heli Guides will inform the travel participant immediately and as quickly as possible with appropriate means about the change.


27. Final provisions

(1) Repair costs for rented equipment which was damaged by the participant over normal wear and tear, are to be carried by the participant. Lost material must be replaced by the participant. When our ABS backpacks are to be used, the following applies: accidental triggers will be charged to the participant. Heli Guides cannot be held liable for accidents occurred to the participant while using our rental equipment (skis, bindings, etc.).

(2) Tour operator is Heli Guides srl, Piazzale Funivie Val Veny snc, Frazione Entreves, 11013, Courmayeur (AO), ITALY; Tel.: +39 366 6292 888, E-Mail: info@heli-guides.com. We organize all travels conscientiously and accurately. However, we cannot give any guarantee for a summit success or other subjective envisioned travel success.

(3) As required by law Heli Guides is covered by an insolvency insurance. The details of the Insurance company providing the service can be found in the pre-contractual information form.

(4) Heli Guides does not participate in a dispute resolution procedure before a consumer arbitration board and is not obliged to do so.

(5) The relationship between the customer/participant and Heli Guides is exclusively governed by ITALIAN law, the court of jurisdiction is Aosta. Mandatory protective law provisions of the country in which the consumer has his habitual residence remain applicable.

Your personal expert for this trip

Tim Heising
Managing Director

Tim, the founder and CEO of LUEX, shaped the company through his global adventure sports experience. Living in Europe, Australia, and California, he's explored lineups for surf and snow across Europe, Mexico, Hawaii, Indonesia, and South Africa. His favorite spot is Kasabu in the Maldives - a long, sometimes hollow right-hander. Today, he leads LUEX and specializes in organizing luxury boat trips in the Maldives, while maintaining his passion for surfing, skiing, and enjoying post-session beers with loved ones.

Meet other experts
Martin Jenner
Head of Sales
Julia Heising
Product Manager Snow

Why book with us

  • Objective Experts
    Knowledgeable
    Independent
    Excellent
  • Finest Selection
    Remote and unique
    Bespoke high-end trips
    Crafted for ultimate satisfaction
  • Convenient bookings
    Convenience with a Personal Touch
    Great Availability
    Safe and Secure Bookings
    Best Price Guarantee
    What our customers say on our
    • trustpilot
      Knowledgeable

      They aren't travel agents with a surf related website, but actual surfers that are experienced in both surfing and the places that they offer travel too.

      Some of the other agents which brag as being leaders in this field are far from it.

      Read more
      trustpilot
      Knowledgeable

      The best by far. Their actual surfers and not just travel agents that have stood up on a foamy once upon a time.
      Having tried every other agent acting in the Maldives and the surfing industry. I have finally found one that actually gets it. They aren't travel agents with a surf related website, but actual surfers that are experienced in both surfing and the places that they offer travel too. Some of the other agents which brag as being leaders in this field are far from it. There has always been some headache such as overbooking, inferior boats, or just general misinformation. These guys get it, finally.

      Jez Browning
      Jez Browning
    • google
      Independent

      He was so helpful answering a million questions over weeks leading up to departure and his suggestions about different boats, itineraries, location and the benefits of a surf guide did not seek to overstate the good things or gloss over the less desirable factors.

      Read more
      google
      Independent

      Wanted to say a huge thank you to Ignacio and the team for helping us put together a fantastic Maldives surf trip! He was so helpful answering a million questions over weeks leading up to departure and his suggestions about different boats, itineraries, location and the benefits of a surf guide did not seek to overstate the good things or gloss over the less desirable factors. They were really constructive, pragmatic and importantly, accurate! Our group of 7 just surfers left Male very very happy men and we already planning our next trip to the Maldives. Have and will continue to recommend LUEX and Ignacio in particular, thank you again for such a great job!! Much appreciated - Adrian from Western Australia.

      Adrian Strang
      Adrian Strang
    • google
      Excellent

      Ignacio was brilliant to deal with - answered all our questions, gave some excellent advice and recommendations which really changed our trip.

      Read more
      google
      Excellent

      We booked Sea Farer for a 10 night stay in the Maldives through Ignacio and had an amazing time!
      Ignacio was brilliant to deal with - answered all our questions, gave some excellent advice and recommendations which really changed our trip. The Sea Farer is the perfect boat - so much space, the crew were excellent and the food was delicious. We were a group of 8 intermediate Aussie surfer girls and this was just the perfect trip for us. It was a once in a lifetime experience and we're grateful that it all worked out so well! Highly recommend this boat, this company and Ignacio. We still can't wipe the smile from our faces :)

      Kindy Kindy
      Sea Farer
      Kindy Kindy
      Sea Farer
    • google
      Knowledgeable

      I really appreciated the quick responses and intimate knowledge he has of the area. Will use them again.

      Read more
      google
      Knowledgeable

      I've done surf trips with many different companies and this is the first time I've felt compelled to write a review. Ignacio went above and beyond setting us with everything we needed for our Mentawai trip. I really appreciated the quick responses and intimate knowledge he has of the area. Will use them again.

      Blair Mathieson
      Blair Mathieson
    • google
      Independent

      Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.

      Read more
      google
      Independent

      Thank You Martin, Ignacio and Giulia!
      Outstanding customer Service, best prices and super experience!
      I have booked for the 2nd time with LUEX and I can 100% recommend these guys. They are just nice, they have visit all the places they recommend by themselves and they just take care of your whole trip!
      The two bookings I made was for surfing Maldives. Its not easy to find out how the waves are in the Maldives and which resort is best for your needs and have the best swells at certain times. Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.
      price:
      they can match up any price you'll find in the internet, so you won't pay extra for the service even though you should. So why not take advantage of the great service they offer.
      Service:
      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.
      I will defiantly come back here next year for more surf trips and also big mountain skiing
      See you in the water :)

      Alexander Kauffmann
      Alexander Kauffmann
    • google
      Excellent

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.

      Read more
      google
      Excellent

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.
      Honestly, it was the best surf trip that our family has ever had. Still glowing in the aftermath of our 2 magical months spent surfing in Indo.
      We will definitely book again with LUEX for our next surf trip to the Maldives or Indo.
      I highly recommend Ignacio as your trip planner.

      Kirsten Wardman
      Kirsten Wardman
    • google
      Knowledgeable

      The best, most knowledgeable and most professional surf tour operators out there. Always a pleasure booking through them.

      Giulio
    • google
      Independent

      Staff from LUEX, especially Tim really professional, helpful and trustful guy.
      Always good advises and best prices.
      Totally reliable and recommendable as travel agency…

      Marc Piwko
    • google
      Excellent

      Booked two surf trips to the maldives with them and excellent process throughout. Excellent communication and everything went really well, which in covid times is not easy. Definitely would 100% recommend to anyone.

      Albert Ollé
    • google
      Knowledgeable

      Martin at LUEX got us set up for a great family surf trip to the Maldives. Appreciated his expertise of the area and service was good overall.

      Kevin Wilson
    • trustpilot
      Independent

      If in doubt - DO IT
      Booked 2 Maldives trips with them now and both were excellent: honest information about locations and always at hand to help. Would highly recommend.

      Lisa Adams
    • google
      Excellent

      We had an awesome trip to the maledives and everything was organised perfectly by LUEX!

      Jakob Hoffmanns
    • google
      Knowledgeable

      LUEX is great at planning your dream surftrip! Good communication, attention with the custumer, fair price and knowledge to provide what you are looking for. Super reccomend!

      Rodrigo de Geus Cervi
    • trustpilot
      Excellent

      Maldives boat trip
      Amazing company. Nothing was too much trouble for LUEX and in particular Martin during these tricky travel times. Boat trip was truly memorable, with superb boat/crew/food and some great waves:)

      Scott Wayman
    • trustpilot
      Excellent

      We only had to think about our flights (which he offered himself to help us too) and we were set to a perfect surf trip. I can’t imagine organizing a surf trip without LUEX next time.

      Read more
      trustpilot
      Excellent

      We had the trip of our lives. Since day 1 Ignacio was so helpful and the organization was perfect. We only had to think about our flights (which he offered himself to help us too) and we were set to a perfect surf trip. I can’t imagine organizing a surf trip without LUEX next time.

      Nicolas Allende
      Nicolas Allende
    • trustpilot
      Excellent

      What a fantastic trip I had!
      Thanks so much to Tim and the entire LUEX crew to seriously go above and beyond to make my trip to the Maldives all that more special. Your prompt communication, attention to detail AND patience was much appreciated.

      Read more
      trustpilot
      Excellent

      What a fantastic trip I had!
      Thanks so much to Tim and the entire LUEX crew to seriously go above and beyond to make my trip to the Maldives all that more special. Your prompt communication, attention to detail AND patience was much appreciated. I always wanted to go surf in the Maldives, but I had no idea A, where to go, and B, where to stay. Tim was kind enough to exchange probably close to 30 emails, taking the time to discuss every single option that was available that matched my budget and preferences. I honestly never had a better customer experience and thought I was in good hands throughout the booking process. Everything lined up perfectly, and I had ten unforgettable days in paradise, surrounded by good people and pumping waves. Again, thanks so much for all your efforts. I'm already planning my next trip and you, Tim, are the first person I will contact.

      Bryce C
      Bryce C
    • trustpilot
      Excellent

      We will be back!
      My wife and I booked through many adventure companies already in the past, but the dedication, support and expertise of LUEX are outstanding. We just booked a trip to the Maldives and have been incredibly happy with all the support and advice we got.

      Read more
      trustpilot
      Excellent

      We will be back!
      My wife and I booked through many adventure companies already in the past, but the dedication, support and expertise of LUEX are outstanding. We just booked a trip to the Maldives and have been incredibly happy with all the support and advice we got. We have never been as far from home and had many questions and concerns that were addressed very timely. They even sent us photos, videos and maps as well as their own experience, which was extremely helpful. We are very excited about our trip and will be back for our next holiday for sure. Thanks so much!

      Logan Meyers
      Logan Meyers
    • google
      Excellent

      Great service! I would always recommend again to book with luex! Especially Martin is really good in finding great deals!

      Lauritz Loske
    • google
      Remote and unique

      I've been on two great backcountry ski trips arranged through LUEX in far flung corners of the planet! Great advice, competitive prices and a very professional, personalised service.

      Martin Watton
    • google
      Bespoke high-end trips

      Great service and top of the line surfing trips

      Ori Burshtine
    • google
      Crafted for ultimate satisfaction

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.

      Read more
      google
      Crafted for ultimate satisfaction

      Ignacio at LUEX was instrumental in helping us design the most epic surf trip ever. He responded quickly to emails, gave excellent insider advice on surfing details and accommodation and was patient and flexible with our booking during the Covid epidemic.
      Honestly, it was the best surf trip that our family has ever had. Still glowing in the aftermath of our 2 magical months spent surfing in Indo.
      We will definitely book again with LUEX for our next surf trip to the Maldives or Indo.
      I highly recommend Ignacio as your trip planner.

      Kirsten Wardman
      Kirsten Wardman
    • google
      Remote and unique

      Martin and the guys at LUEX are extremely knowledgeable, attentive, responsive and have contacts with the coolest places in the best surfing spots across the globe. I have been using them for a long time and plan on keeping doing that for my surfing trips to come!

      Ugo Vitali
    • google
      Bespoke high-end trips

      Amazing service! The product offering and the service from LUEX reps is outstanding. Nacho made sure of having every detail figured out so we could just focus on relaxing and enjoying our holidays! Will book a trip again for sure, hopefully soon!

      Nicolas Roemmers
    • trustpilot
      Crafted for ultimate satisfaction

      Perfect service!!
      I wanted to book a surf camp to learn surfing and had no idea where to go. The web offers trillion of camps and I didn’t know which to book. Giulia from LUEX was fantastic and helped me find the right place.

      Read more
      trustpilot
      Crafted for ultimate satisfaction

      Perfect service!!
      I wanted to book a surf camp to learn surfing and had no idea where to go. The web offers trillion of camps and I didn’t know which to book. Giulia from LUEX was fantastic and helped me find the right place. Had a great time and will definitely come back to LUEX to book my next surf trip.

      Moe Said
      Moe Said
    • trustpilot
      Remote and unique

      Always the best experience to book with LUEX. They are fast to answer, knowledgeable, and they just have a lot options to choose from. Just smooth.

      DerBoss Persönlich
    • trustpilot
      Bespoke high-end trips

      after some surf trips in the past i trusted the guys from luex to arrange a heli boarding trip in bc (coastal range) and i had an amazing experience- what makes the difference is that luex will analyse your profil/skills and try to find the best options for you

      Read more
      trustpilot
      Bespoke high-end trips

      amazing company/crew
      after some surf trips in the past i trusted the guys from luex to arrange a heli boarding trip in bc (coastal range) and i had an amazing experience- what makes the difference is that luex will analyse your profil/skills and try to find the best options for you- they know all the areas and operators first hand because they share your passion- i am looking forward to my next heli trip 1.week of march- gregory / luxemburg

      Gregor Ott
      Gregor Ott
    • trustpilot
      Crafted for ultimate satisfaction

      This was the best finding ever. They are knowledge and personal, and get out of their way to solve and get a solution for you. I will book again with them for sure, as I trust their recommendation.

      Read more
      trustpilot
      Crafted for ultimate satisfaction

      This was the best finding ever. They are knowledge and personal, and get out of their way to solve and get a solution for you. I will book again with them for sure, as I trust their recommendation. James particularly has been very accommodating with last minute trip changes and couldn’t be more grateful. Super recommended!

      Jerusa Moura
      Jerusa Moura
    • trustpilot
      Remote and unique

      I've booked several trips through LUEX already and they always deliver! I've been to Sri Lanka and Indonesia, both on land and doing life aboard and I've had some of the best trips of my life

      Read more
      trustpilot
      Remote and unique

      LUEX always delivers!
      I've booked several trips through LUEX already and they always deliver! I've been to Sri Lanka and Indonesia, both on land and doing life aboard and I've had some of the best trips of my life. Last trip was for my honeymoon in the Ments. Nacho made sure to have all details figured out so we could just kick back and enjoy our trip! Thanks guys!

      Nicolas Roemmers
      Nicolas Roemmers
    • trustpilot
      Bespoke high-end trips

      Awesome experience!
      My husband had a awesome trip on a helicopter snowboarding trip to Canada. Martin was super awesome getting us a great deal and finding a wonderful group for my husband to join as he was traveling alone.

      Cynthia Palmer Dean
    • trustpilot
      Crafted for ultimate satisfaction

      The LUEX crew are a bunch of absolute legends. (...) All the usual sweaty, stressful logistics of tropical surf travel were eliminated so all me and my buddies had to do was relax and enjoy.

      Read more
      trustpilot
      Crafted for ultimate satisfaction

      The LUEX crew are a bunch of absolute legends. Every minute facet of my recent trip to Niyama Resort in the Maldives was seamlessly organised by Tim and the team. All the usual sweaty, stressful logistics of tropical surf travel were eliminated so all me and my buddies had to do was relax and enjoy. They even turned the wind offshore and cranked the swell period to 15s in time for our arrival haha now that's service! Can't wait for the next one, thanks guys and speak soon :)

      Maxwell Roche
      Maxwell Roche
    • google
      Crafted for ultimate satisfaction

      I've been travelling under LUEX advise for 3 years now, and I intend to keep doing it. I had so far 2 different trips to Bali, one alone and other in a group - both were amazing! Now planning Nicarágua. So far all for surfing trips on beginner and intermediate level.

      Read more
      google
      Crafted for ultimate satisfaction

      I've been travelling under LUEX advise for 3 years now, and I intend to keep doing it. I had so far 2 different trips to Bali, one alone and other in a group - both were amazing! Now planning Nicarágua. So far all for surfing trips on beginner and intermediate level. I really like how the process goes super clear and flexible. The agents are really helpful and have your experience at the top of their minds, advising you on seasons, where to go according to your budget, etc. It's a quite simple and pleasurable experience, you just need to think of surfing :) Thank you James and Ignacio particulary (who are actually surfers and I follow on Insta) =)

      Ana Lopes
      Ana Lopes
    • trustpilot
      Convenience with a Personal Touch

      You can trust these guys. Really trust them.
      I've been working with LUEX for several years now and they always deliver. (...) The site is flexible and adapts, allowing you to manage payments in the most appropriate way.

      Read more
      trustpilot
      Convenience with a Personal Touch

      You can trust these guys. Really trust them.
      I've been working with LUEX for several years now and they always deliver. Good on giving advice and suggesting alternatives or add ons that add real value to my surf trips. The site is flexible and adapts, allowing you to manage payments in the most appropriate way.

      João Silva
      João Silva
    • google
      Great Availability

      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.

      Read more
      google
      Great Availability

      Thank You Martin, Ignacio and Giulia! Outstanding customer Service, best prices and super experience!
      I have booked for the 2nd time with LUEX and I can 100% recommend these guys. They are just nice, they have visit all the places they recommend by themselves and they just take care of your whole trip!
      The two bookings I made was for surfing Maldives. Its not easy to find out how the waves are in the Maldives and which resort is best for your needs and have the best swells at certain times. Martin and his team have visit all the places they recommend many times, so they definitely know how it is on site and what to look for. This makes a huge different to many other agency's out there who just recommend stuff on average ratings or best commission fee.
      price:
      they can match up any price you'll find in the internet, so you won't pay extra for the service even though you should. So why not take advantage of the great service they offer.
      Service:
      Quick response rate (usually same day), really nice guys and no matter what issues you have, they can support you and take care of you. Sometimes they can work out even better deals than you find on the internet.
      I will defiantly come back here next year for more surf trips and also big mountain skiing
      See you in the water :)

      Alexander Kauffmann
      Alexander Kauffmann
    • google
      Safe and Secure Bookings

      ... And then COVID hit!
      Ignacio at LUEX was an absolute lifesaver and legend, as he worked with the relevant stakeholders to keep postponing and prolonging our booking until we were able to actually get on a flight and go!

      Read more
      google
      Safe and Secure Bookings

      I had initially booked a trip through LUEX to the Mentawai's for my partner's birthday 3 years back... And then COVID hit!
      Ignacio at LUEX was an absolute lifesaver and legend, as he worked with the relevant stakeholders to keep postponing and prolonging our booking until we were able to actually get on a flight and go! We had the most magical time as the first group of guests allowed back on the Aloita island and could not have had a more memorable and remarkable trip! We made lifelong friends, ate the most delicious food and of course, had the most amazing swells! Thank you Ignacio.

      Jana Zafirovska
      Jana Zafirovska
    • google
      Best Price Guarantee

      LUEX is great at planning your dream surftrip! Good communication, attention with the custumer, fair price and knowledge to provide what you are looking for. Super reccomend!

      Rodrigo de Geus Cervi
    • google
      Convenience with a Personal Touch

      Booked two surf trips to the maldives with them and excellent process throughout. Excellent communication and everything went really well, which in covid times is not easy. Definitely would 100% recommend to anyone.

      Albert Ollé
    • google
      Great Availability

      Top service! Super guidance and prompt answers plus very friendly contact. I would absolutely recommend the service of Lineupexplorers!

      Gregor Hausammann
    • google
      Safe and Secure Bookings

      Only 1 week before a highly anticipated, fully paid, dream trip to the Maldives, we found out we were expecting twins, and wouldn’t be able to go on that trip. LUEX went above and beyond to ensure we wouldn’t lose the rights to the trip, which we were able to take 1,5 years later.

      Read more
      google
      Safe and Secure Bookings

      We’ve been using LUEX for yearly surf trips for over 7 years ...(and that already tells you something!). Three years ago, only 1 week before a highly anticipated, fully paid, dream trip to the Maldives, we found out we were expecting twins, and wouldn’t be able to go on that trip. LUEX went above and beyond to ensure we wouldn’t lose the rights to the trip, which we were able to take 1,5 years later. We’ve always had an excellent experience with LUEX, but this episode far exceeded our expectations. Needless to say, we’ve continued booking our trips with LUEX, and highly recommended them to anyone looking for a great costumer service. LUEX - You guys rock!!!!

      Joana Antunes
      Joana Antunes
    • google
      Best Price Guarantee

      I've been on two great backcountry ski trips arranged through LUEX in far flung corners of the planet! Great advice, competitive prices and a very professional, personalised service.

      Martin Watton
    • google
      Convenience with a Personal Touch

      Super quick, detailed information and smooth booking.

      Malte Wigger
    • google
      Great Availability

      Always the best experience to book with LUEX. They are fast to answer, knowledgeable, and they just have a lot options to choose from. Just smooth.

      surfing kiel
    • trustpilot
      Best Price Guarantee

      I have always had the best experience with LUEX and I would never look elsewhere! They are amazing through the whole process and get you the best rates.

      Read more
      trustpilot
      Best Price Guarantee

      I have always had the best experience with LUEX and I would never look elsewhere! They are amazing through the whole process and get you the best rates. I have worked with Giulia Manfrini on booking my trip to Fiji and Ignacio (Nacho) Echandi for Mentawais. Both are amazing and you can trust that they will do an amazing job. Look not further when you are booking your epic surf trips. LUEX gets the job done!

      Kento Tamaki
      Kento Tamaki
    • google
      Convenience with a Personal Touch

      Fast, friendly and customized service! Highly recommended

      Gustavo Thibau
    • google
      Great Availability

      All the information I needed were clarified for me many times, since basics information about the Hotels as well as information of the waves, seasons, etc... the answers got back to me very quickly and Giulia (Agent) was very helpful.

      Read more
      google
      Great Availability

      I used LUEX for two times '18 and '19, I had very good impressions, all the information I needed were clarified for me many times, since basics information about the Hotels as well as information of the waves, seasons, etc... the answers got back to me very quickly and Giulia (Agent) was very helpful. I look forward plan my next trip soon with them.

      Jorge
      Jorge
    • trustpilot
      Best Price Guarantee

      We had excellent customer service in April to plan our surf holiday with toddler in tow! Despite my hundreds of questions and deliberations Martin was patient and gave honest great advice, he also price matched and we got a great holiday. Would definitely book with them again.

      Abi
    • trustpilot
      Convenience with a Personal Touch

      Trip to the Maledives with LUEX. We booked a perfect trip via LUEX to the Maledives and everything went without any problems!

      Jakob Hoffmanns
    • google
      Great Availability

      We planned this trip prior to Covid and were forced to postpone it a few times. Ignacio was available at all times to help navigate the extensions and answered all our concerns promptly.

      Read more
      google
      Great Availability

      Thank you Ignacio and the LUEX team in all your help coordinating my family trip to Fiji .
      We planned this trip prior to Covid and were forced to postpone it a few times. Ignacio was available at all times to help navigate the extensions and answered all our concerns promptly. We have been in contact for well over a year and he never dropped the ball once. We are finally on our way this August!!
      Can’t wait . Thank you Ignacio for all your help.
      And their pricing is amazing as well.

      Alex Galuz
      Alex Galuz
    • trustpilot
      Convenience with a Personal Touch

      The best choice ever!
      Thanks to LUEX for making our surf trip in Maldives on March 2020 amazing. All booking process was excellent, Giulia was GREAT and helped us in every single moment!
      We will definitely use LUEX for our next surf trips.
      Thank you!

      Sanda
    • trustpilot
      Great Availability

      They are super friendly, have fast support to answer all questions/concerns, flexible and have competitive prices.

      Read more
      trustpilot
      Great Availability

      LUEX is my go-to site for all surf trips
      LUEX is my go-to site for ordering all my surf trips multiple times per year. They are super friendly, have fast support to answer all questions/concerns, flexible and have competitive prices. I hassle them all the time with questions for potential trips and they always happily answer! thank you guys!

      Amit Klatchko
      Amit Klatchko
    • trustpilot
      Convenience with a Personal Touch

      Having them organise numerous trips to the Maldives For my self and the group of guys I go with, there’s never a problem. Their payment portal is very easy to use and the agents on the islands are always helpful and knowledgeable. A great team

      Read more
      trustpilot
      Convenience with a Personal Touch

      The best team for your trip
      Having used tim and the team at LUEX for a number of years on 4 or 5 trips I can’t recommend them highly enough. Having them organise numerous trips to the Maldives For my self and the group of guys I go with, there’s never a problem. Their payment portal is very easy to use and the agents on the islands are always helpful and knowledgeable. A great team

      Mike Bonurelli
      Mike Bonurelli
    • trustpilot
      Convenience with a Personal Touch

      Before the trip, I appreciated prompt responses and user friendly reservation procedure.
      After my trip in Sri Lanka I can say all the suggestions were great.

      Read more
      trustpilot
      Convenience with a Personal Touch

      Simply great
      Perfect support for your vacation!
      I received personalized recommendations about travel and surf spots!
      Before the trip, I appreciated prompt responses and user friendly reservation procedure.
      After my trip in Sri Lanka I can say all the suggestions were great.
      Special thanks to James!

      Ilaria
      Ilaria
        4.8
        average ratings
        243
        reviews
        reviews from highly satisfied customers
        LUEX Experts

        Get in touch