Discover the surf
Condition descriptions provided by the operator
General Conditions Maldives
The North Male Atoll contains the more well known and surfed breaks of the Maldives. The North Male Atoll probably offers the most consistent spots especially during the summer months June and July. Most spots are well protected from the dominant south westerly winds and the reef set ups usually pick up quite a lot of swell. Some of the breaks in North Male are perfectly shaped and offer highest wave quality. Unfortunately the spots are prone to heavy crowds, because the breaks can be accessed so easily. There are plenty of boats operating in this area and many resorts offer surf transfers to the breaks. The Central Atolls including the Meemu, Thaa and Laamu and the Outer Atolls including Gaafu Dhaalu and Addu offer more than 30 world class reef breaks that are rarely surfed. Occasional troublesome weather patterns with heavy storms during the months of June to August make it difficult to cross channels between the atolls and to operate surf charter trips without well equipped boats in this area. Logistical challenges of food supply and technical support add to the fact that only very few boats stay in this area for a longer period of time. This vessel offers safety standards and equipment that allows to operate in the more remote regions for sporadic trips. Therefore it can guarantee empty breaks. While it may happen that you will see another charter vessel during your stay you will have the breaks on your own for the most of your time. It is not based down there permanently though and extra costs for relocation may apply.
Conditions North & South Male Atolls
The North & South Male Atolls usually offer the most consistent surf conditions of all parts of the maldives. Pretty much all of the spots are facing to the east or south east and are a well protected from predominant south westerly winds. Occasional southerly winds may affect the spots in the North Male Atoll more easily than in the South Male Atoll where spots are facing more to the east rather than south east. Especially the spots in the North Male Atoll pick up a lot of swell and have proven to be quite consistent. The South Male Atoll is always smaller but once big enough can offer awesome breaks.
Detailed Spot Descriptions of South Male Atoll:
- "Gurus" Lefthander - is near the Southern tip of North Male Atoll and near the capital island of Maldives, Male. A left that works well when there is a north wind and a big south swell.
- "Twin Peaks" or "Left & Rights" - Located on the eastern reef of South Male Atoll, Twin Peaks picks up more swell than most of the breaks in South Male’ Atoll.
- "Quarters" Righthander - Really nice, fast little right-hander that picks up less swell than most other places. Best in winds W to NW. Named after the resort workers’ quarters on the island.
- "Natives" Righthander - Located near the Kandooma Resort, on the eastern reefs of the North Male Atoll. Surfers are provided with a short right, which works well with a South West wind and a solid swell.
- "Riptides" Righthander - Small reef in the middle of the channel on the southern side of the island; fast right-hander, one of the best waves in the area. The area is subject to strong currents. Best on W to SW winds.
- "Last Stops" Righthander - Fast wave with a great bowl section.
- Coaching
- Guiding
- Equipment Rental
- Spot Transfers
- Airport Transfers
Your accommodation
Welcoming and Comfortable Kandooma Accommodations
Slip into island life from the moment you arrive at the Holiday Inn Resort Kandooma Maldives, with world-class South Malé Atoll diving and surfing spots on your doorstep. This hotel is blessed with fantastic beaches, lush tropical greenery, clear turquoise waters, with some of Maldives best dive sites close by. It is ready to appeal to discerning travellers who boldly embrace, seek more from, and celebrate life!
Featuring its own distinct style, each of our Maldives villas provides an ideal sanctuary amidst unique island settings. Be it a fun family holiday or an intimate escape, Holiday Inn Resort Kandooma Maldives offers a charming hideaway with a range of contemporary comforts for rest and play.
- Family
- Couple
- Solo Traveler
- Groups
- Longboarders
- SUP
- Yoga Fans
Our 3 Bedroom Beach Pool Villa offers 215 sqm of tropical comfort across two floors. Enjoy a spacious living area, private garden with plunge pool, and three serene bedrooms—two upstairs with balcony views and one with direct sundeck access. Ideal for families or friends seeking a stylish island retreat.
Our 2 Bedroom Overwater Villa offers 170 sqm of luxury with stunning sunrise views. Enjoy spacious living, two serene bedrooms, and a private sundeck with hammock and outdoor dining. Perfect for families or friends seeking comfort, privacy, and unforgettable ocean moments.
Welcome to our 2 Bedroom Beach House — a spacious 142 sqm retreat with ocean views and modern comfort. Enjoy open-plan living on the ground floor and two upstairs bedrooms, each with a private balcony. Perfect for families or friends seeking a relaxed island escape.
Our 2 Bedroom Beach House spans 142 sqm over two floors, featuring open-plan living, two upstairs bedrooms with private balconies, and a breezy, relaxed vibe. Ideal for families or friends seeking a tranquil island escape.
Escape to our Overwater Villa Island View—85 sqm of stylish comfort with panoramic lagoon and island views. Enjoy direct sea access, a private sundeck with lounge chairs, and a hammock over the water. Inside, relax in a king-size bed and unwind in a spa-style bathroom with soaking tub and rainfall shower. A tranquil retreat where luxury meets nature.
Discover serenity in our Overwater Villa Sea View—85 sqm of luxury suspended above the Indian Ocean. Wake up to sunrise views, unwind on your private sundeck with lagoon hammock, and dive straight into the sea. Inside, enjoy elegant comfort with a king bed, deep soaking tub, and floor-to-ceiling ocean views.
Head upstairs to the master bedroom, where comfort and style come together. Step out onto the cozy balcony to take in the beautiful garden views and enjoy a quiet moment surrounded by nature.
Designed with care and filled with modern touches, our 1-Bedroom Beach House is the perfect spot to unwind—whether you’re planning a romantic getaway or some peaceful alone time. It’s a little slice of paradise made just for you to relax and recharge.
The Beach House at Holiday Inn Resort Kandooma Maldives offers stunning sea views from the master bedroom and direct beach access from the ground floor. Spread over two levels, it features spacious rooms, modern bathrooms, and open-air living and dining areas. Fully furnished with modern amenities—including a pillow menu and outdoor terrace—this villa combines privacy and comfort for your perfect island stay.
Nestled under the shade of swaying palms and surrounded by lush greenery, our Garden Villa is perfect for couples and small families. This modern island retreat features a private outdoor terrace, a hammock, and an outdoor rain shower—everything you need for a truly unique Maldivian getaway.
Step into your private island retreat just steps from soft white sands and the sparkling blue sea. Your Beach Villa at Holiday Inn Resort Kandooma Maldives offers plenty of space to relax, with modern comforts including an outdoor terrace, a cozy hammock, and a refreshing outdoor rain shower.
What awaits you
"Access to Kandooma Rights in front of the resort"
Yes, there are still uncrowded and high quality surf spots in the Maldives! And yes, there is even a resort offering direct access to this wave! Kandooma Rights is a world class righthander directly in front of the Holiday Inn Kandooma Resort. It couldn’t be any better!
Our partner PW from Australia is managing the surf transfers and surf services on the island. Professionalism guaranteed. With a capped number of surfers on the island you can now enjoy one of the best right-hander surf breaks in the world with no crowds. There are even 6 or more breaks within 5-45 minutes boat ride. There is pretty much no other spot in the world with such a short distance between the take off zone and your bed. Mostly you wouldn't need to walk any more than 50 meters! Your surf pass entitles you to additional 2 boat trips per day. But please remember: If you want to surf you need to pre purchase a surf pass. It is not possible to buy a surf pass on the property anymore and you would not be allowed to surf during your holiday.
"Exceptional design, outstanding services and amenities"
The resort features an exceptional design and outstanding services and amenities. Its excellent children facilities make it perfect for families, while its great bars and restaurants also make it apt for the old fashioned boys’ trip. The roof top bar overlooking the surf point and island couldn’t be a better place for a well deserved beer or cocktail after a solid surfing session. The Spa will treat your body and will make you feel reborn. Diving out front is second to none as well. The area is known for its variety of big fish including manta rays, whale sharks, reef sharks and plenty of dolphins. And even Yoga is offered.
Surf
Drawing surfers from all corners of the globe, the legendary Kandooma Right is widely regarded as one of the top surf breaks in the Maldives.
In collaboration with The Perfect Travel Group, the resort offers exclusive surf packages designed specifically for surfers. To preserve the unique experience of this premier surf spot, all surfers are required to pre-book a full surf package, including accommodation, through The Perfect Travel Group.
For those new to the sport, surf lessons and coaching are available in a safe, controlled environment, guided by our certified resident instructors. Photo and video packages to capture your surf sessions are also available on request throughout the year.
Activities
Diving the Indian Ocean
Renowned as one of the world’s top scuba diving destinations, the Maldives offers an incredible variety of dive sites—each one a new adventure beneath the waves.
Explore Thilas (underwater mountains) teeming with colorful coral and schools of sweetlips, bannerfish, and fusiliers. Drift through Kandus (channels) and spot sharks, rays, and tunas—or if you’re lucky, a majestic manta, sailfish, or even a whale shark.
For a more peaceful dive, glide along a Beyru (outer reef) and take in the vibrant marine life that thrives in these pristine waters. Every dive here is full of surprises.
Diving with Friends – by Euro-Divers
Haven’t been diving in a while or have fewer than 30 dives? Join our free daily orientation dive in the lagoon to ease back into the water and kick off your dive holiday safely.
To register, bring your logbook and certification cards to the dive center. You’ll need to fill out a medical questionnaire, and in some cases, a quick check-up with our in-house doctor may be required.
Important: Please allow at least 24 hours after diving before flying on a commercial airline, or 12 hours before a seaplane flight.
Water Ski /Mono Ski
Strap on the ski’s and let yourself be pulled across the sea. Complete beginner? No problem! We offer water ski / mono ski beginner sessions as well as advanced for those with a bit more experience.
Wakeboard
An alternative to water skiing. Using a combination of techniques from water skiing, snowboarding and surfing. Wakeboarding involves moving over the surface of the water whilst being towed by a speedboat. We offer wakeboarding beginner sessions as well as advanced for those with a bit more experience.
Catamaran Safari
Catamaran Safari is an adventure you will never forget. Ask our sailing instructor to sail to your own personal sand bank, a deserted sand island for you to swim, snorkel or just feel as you if you are the only people in the world!
Enjoy seeing many of the different islands as you sail along the Indian Ocean and experience the Maldives to create a memory that will last a lifetime.
Windsurfing Lesson
If it’s your first time as our expert water sport instructors will teach you all you need to know so in no time you will be gliding across the seas!
We offer 2 different types of courses, suited to fit in around your schedule. The Discover Lesson is 1 hours and ideal for those who have never tried the sport before and are a bit unsure! Or choose A 2 hours Short Course for expert guided tuition in the art of windsurfing!
Kayak
Paddle yourself around the tranquil water of Holiday Inn Kandooma in one of our kayaks. No fancy technology, just your own power!!
Fun Tube
For a bit of fun in the sea why not jump aboard our Fun Tube and feel the power of speed and the water below as our speed boat pulls your across the sea.
No experience is required, just a sense of fun and excitement! A truly exhilarating experience and a must to try!
Parasailing
Image yourself in the air overlooking the Indian Ocean? Join us now for the new activity-parasailing and enjoy the breathtaking aerial views of the Indian Ocean!
Excursions
Complimentary Snorkelling Lesson - Before heading out on one of our snorkelling excursions, take advantage of a free snorkelling lesson with our water sports team. This is the perfect opportunity to get comfortable in the water and learn the basics in a calm, controlled setting. One of our instructors will help you adjust your mask and snorkel for a snug fit, and guide you step by step on how to use your gear properly—so you can enjoy every moment of your underwater adventure.
Whale Shark Snorkelling - Don’t leave the Maldives without experiencing this unforgettable encounter!
Join our Marine Biologist on a once-in-a-lifetime journey to Ari Atoll, where you’ll have the chance to swim alongside the magnificent whale sharks—the largest fish in the ocean. It’s a truly awe-inspiring experience set against the stunning backdrop of the Indian Ocean and its vibrant marine life.
Adventure Snorkelling with Marine Biologist - Dive into an educational and fun snorkelling experience led by our Resident Marine Biologist. You’ll explore two unique snorkelling sites, discovering the natural beauty of the Maldivian reefs while learning about the diverse marine life and the importance of ocean conservation.
Throughout the trip, the Marine Biologist will share fascinating insights into one of the world’s most delicate ecosystems. With the help of fish ID slates, you’ll start to recognize common species by name and spot all sorts of marine wonders—from starfish and sea cucumbers to anemones, sponges, and even the occasional octopus. Have a question while exploring? Just ask—our biologist loves sharing knowledge with curious snorkelers!
Turtle Point Reef Snorkelling
A magical 2 hour journey that you should not leave the Maldives without trying
A fun snorkeling excursion to discover Turtle Point and one more selected coral reef so you can experience more of the marine life in the Maldives. A journey to experience where we have seen turtles, reef sharks, amazing coloured coral and a large range of fish including the famous “Nemo”.
Night Fishing
Head out after sunset with our experienced Dhoni crew for a memorable night of fishing the traditional Maldivian way. As you drift along the edge of the reef, cast your line using time-honored local techniques and see what you can catch. Relax on deck under the stars and take in the magic of the ocean after dark. If you reel in a catch, bring it back to Kandooma—our chefs will be happy to prepare it for you!
Sunrise Big Game Fishing
Start your day with the thrill of big game fishing on our tropical sunrise cruise. Equipped with everything you need—including a GPS Raymarine system—you’ll head out early in search of the ocean’s prized catches. If you land something special, bring it back to the resort where our chefs can cook it up for you, or try your hand at grilling it yourself on the BBQ. A perfect way to combine adventure and a delicious reward!
Facilities
The Fitness Centre
Stay active during your holiday at our well-equipped Fitness Centre, featuring treadmills, stationary bikes, and a pulldown station. Fresh towels and water are always available to keep you comfortable during your workout. For a scenic option, take a jog around the island and soak in the beauty of nature along the way.
Activity lounge
Located on the first floor of the reception area, the Activity Lounge offers a spacious and relaxing spot to unwind. Curl up on a cozy couch with a good book or magazine, challenge your friends to a game of billiards, or catch up with loved ones back home using our complimentary Mac computers and printer. It’s the perfect place to relax and reconnect.
Sport Facilities
Get active with a variety of sports on offer! From beach volleyball and futsal to tennis, table tennis, football, and even underwater hockey—there’s something for everyone. Stop by the Water Sports Centre for more information and to join in the fun.
Aqua Life Discovery Centre
Discover the wonders of the underwater world at our new Aqua Life Discovery Centre. Learn more about the marine life you’ve seen during your stay, with insights from our friendly resident marine biologists who are happy to answer any questions. Don’t miss the on-site aquarium, where you can get a closer look at some fascinating sea creatures you may not encounter anywhere else!
Infinity Pool
Enjoy a refreshing dip in our sparkling infinity pool, which overlooks the serene lagoon and offers stunning views. For younger guests, there’s a dedicated kids’ pool, and those looking to relax can soak in the Jacuzzi pool nearby.
Dolphin Cruise
A chance to see dolphins in the wild! Join a fun filled tour as we go in search of dolphins aboard our very own Maldivian Dhoni. Experience the magic of these mystical mammals as they swim in the boats bow- wake or watch their acrobatic jumps as they hunt fish out in the open sea.
Local Island Excursion
Visit the nearby island of Guraidhoo and discover authentic Maldivian life. Guided by a local, explore the mosque, learn about Islamic culture, and shop for eco-friendly souvenirs to take home.
Sand-Bar Chill Out Session
Join our resident DJ for sunset drinks and snacks on the iconic "Sexy Beach" sandbar. Great music, stunning views—pure island vibes.
Sunset Cruise with Boom Net
Enjoy a scenic sunset cruise with drinks, snacks, and a splash of fun in our boom nets—relax in the water while being gently towed across the sea. A perfect pre-dinner escape.
Amenities
Spa
Tucked away in a peaceful corner of the island, Kandooma Spa is the perfect escape when you’re ready to slow down and treat yourself. Surrounded by nature, it sets the tone for pure relaxation—calm, quiet, and completely unhurried.
Whether you’re looking to unwind with a soothing massage or indulge in a full-body treatment, the spa offers a wide range of therapies designed to help you feel your best. With five serene treatment rooms and two luxurious villas, you’ll be wrapped in comfort from the moment you arrive.
Take your time—enjoy the steam rooms, dip into the hydrotherapy pool, and soak in the stunning island views. By the end of your visit, you’ll feel refreshed, recharged, and ready to take on the world again.
Male’ Shopping
Discover Malé – The Heart of the Maldives
Take a guided tour of Malé, the lively capital of the Maldives, and experience a different side of island life. Visit iconic landmarks like the Friday Mosque, Islamic Centre, President’s Office, and Sultan Park.
Explore the National Museum, stroll through bustling markets, and capture the sights and sounds of the local fish market in action. Don’t forget to shop for souvenirs before heading back to Kandooma—bringing home lasting memories of your Maldivian adventure.
Bokkuraa Coffee Club
Kick back and unwind at our sunny island resort in the Maldives. After a day of adventure, satisfy your hunger with a pizza, sandwich, or fresh salad. Lounge on the sunbeds while soaking up the sun and enjoying breathtaking views where sky, sea, and pool melt into one. When the heat gets to you, cool down with our delicious homemade ice cream, available in a variety of flavors.
Location: Adjacent to Kandooma Café, facing the pool.
Indulge in local or international cuisines from our Maldives Cafe
Begin and end your day with a delicious feast at our all-day buffet restaurant, where international and local flavors come together. With stunning views of the Indian Ocean and swimming pool, Kandooma Café also offers a fresh selection of tropical fruits and warm, freshly baked pastries to complement your meal. Enjoy a unique dining experience—whether indoors or al fresco—right here on our private island, indulging in flavors from around the world.
Location: Overlooking the ocean and pool
The Kitchen
The Kitchen is the signature dining restaurant at Holiday Inn Resort Kandooma Maldives. Each table is idyllically set to provide you with a calming view of the azure sea; with only a few steps away from the beach, while you feast on a range of delectable cuisines; whether it’s fresh seafood or international favourites. Watch our master chefs prepare your scrumptious meal at the show kitchen set in the centre of the restaurant.
Location: Overlooking the ocean
BAR-aveli Bar
Just steps from the calm ocean, pristine beach, and swimming pool, BAR-aveli is a favorite spot to catch the stunning Maldivian sunset. This open-air beach bar, with its high stools and cozy bean bags, lets you enjoy the fresh sea breeze as you sip on expertly crafted island cocktails. Pair your drink with light snacks for the perfect sunset experience.
Location: Main Beach, near the swimming pool.
Sunset Bar
True to its name, the Sunset Bar is the perfect spot on the resort to enjoy breathtaking, unobstructed views of a vibrant Maldivian sunset while sipping your favorite drink. Choose from a wide selection of cocktails, beer, and wine as you take in 360-degree panoramic views of our paradise island and the Indian Ocean. For a unique touch, the bar also offers shisha with a variety of tempting flavors to enjoy.
Location: Over The Kitchen restaurant
The Lounge Bar
Whether you’re arriving or saying goodbye, The Lounge Bar is the perfect place to relax and enjoy yourself. Conveniently located next to reception, it’s your go-to spot for a refreshing drink or some fun. With live entertainment on special nights and weekly DJ sets, you can soak up the island vibes and even dance barefoot on the soft beach sand—while our bartenders keep your drinks coming!
Location: Adjacent to the reception
In-Villa Dining
Enjoy breakfast in bed or a romantic dinner under the stars on your private deck or terrace with our in-room dining service. Whether it’s a midnight snack or a full three-course meal, our attentive staff will deliver it right to you—or you can choose to pick it up yourself. Available day and night, our in-villa dining ensures you’re never far from delicious food and drinks during your stay.
Opening hours: 24 hours
Private Dining
Escape the ordinary and enjoy a private dining experience at a secret, exclusive spot just for you. Choose from three specially crafted menus and savor a delicious meal right on the white sandy beach. Whether you’re celebrating with your partner, a friend, or family, we’ll help you create an unforgettable evening.
Location: Beach, Tower Deck or in your villa
Themed Evenings
At Holiday Inn Resort Kandooma Maldives, we take our meals seriously. Adamant on creating a special and memorable dining experience for you, we’ve got a variety of themed nights throughout the week that will add some extra spice and flavour to your meal!
Maldivian Beach BBQ
Combine a stunning Maldivian sunset with a delicious beach BBQ!
Savor flavorful local seafood and meats grilled to perfection as you watch the sky light up with vibrant colors.
Join us for an unforgettable BBQ dinner by the sea.
Location: Main Beach
Dine In! The Kitchen
Enjoy an interactive and memorable dining experience at The Kitchen.
Indulge in a buffet spread of succulent seafood and lean meat when you dine in The Kitchen.
Watch our talented chefs prepare your meal in the centre of the restaurant and be entertained with live DJ music.
Location: The Kitchen
Spirit of Maldives
Treat yourself to a BBQ feast at our resort.
Our skilled chefs will grill your favorite meats and vegetables to perfection.
Choose from fresh tuna, lamb cutlets, chicken breast, tender prime beef, mixed skewers, and a variety of veggies.
Location: Bokkuraa Coffee Club
Weddings & Honeymoons
Say “I do” surrounded by soft white sands and stunning turquoise waters. Our Maldives resort is the perfect place to create unforgettable memories on your wedding day or honeymoon. Whether you’re planning a dream destination wedding or a romantic getaway, we offer complete packages to make your special day truly magical.
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LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
THE PERFECT TRAVEL GROUP P/LBROOKVALE NSW 2100
Australia
Operator's GT&C
General Travel Booking Terms and Conditions
Please read carefully these terms and conditions of the contract. In paying a deposit, you agree to be bound by these conditions which constitute the agreement between Perfect Travel Group Pty Ltd ABN 59 123 428 624 (The Agency, trading as Perfect Wave Travel) and you. No purported variation of these conditions will be effective unless in writing and signed by a person so authorised by Perfect Travel Group Pty Ltd.
Agency: Perfect Travel Group Pty Ltd (PTG) acts as an agent only. We sell various travel-related products on behalf of numerous transports, accommodation and other service providers, such as airlines, and boat charter operators. PTG obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. PTG has no responsibility for these services, nor do we make or give any warranty or representation regarding their standards. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not PTG. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with PTG.
Prices: All prices are subject to availability and can be withdrawn or varied without notice. Prices are generally quoted in local office currencies which usually differ from operator currencies and may be subject to exchange rates fluctuations beyond our control until paid in full. All deposits are required to be paid before bookings will be processed. Payment of deposit means acceptance of all terms and conditions. Full payment required a minimum of 90 days before departure – this may be earlier subject to individual operators’ policies. Some air tickets & specials may be an instant purchase. If bookings are made within 90 days; then full payment is required immediately.
Cancellations by the client: All deposits are non-refundable. Cancellations within 90 days of departure your balance payment may also be non-refundable. Please ensure you have the relevant travel insurance that may cover you in the case of unforeseen circumstances, including illness or accidents or COVID-19 related circumstances. Some cancellations may be partly refundable, but cancellation charges will apply. PTG is unable to provide any refund to you until we receive the funds back from the relevant supplier. In the case of airline refunds, this may take up to twelve weeks. Fees will also apply where a booking is changed, or tickets/documents are reissued.
Force Majeure: PTG will not be liable for any losses or costs or delay in, change to or cancellation of trips due to Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of PTG and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, pandemic (including any such future circumstances relating to the known COVID-19 pandemic), industrial or nuclear disaster, adverse weather conditions, cancellation of an event by the tour operator, government travel bans, fires, and strikes.
COVID 19: Given COVID-19 is now a well-known pandemic, many properties and other operators have now changed their terms & conditions. This means that if you are unable to travel due to any future COVID-19 related travel restriction or Force Majeure event, your trip will likely be postponed to a later date within 12 further months. Please also note that accommodation costs for the future date are subject to the costs applied by the operator at that time and be aware that prices do seasonally fluctuate throughout the year and pricing may increase due to postponement. Any increase in accommodation costs imposed by the resort will be passed on to you as the client and will not be the responsibility of PTG.
Travel Insurance: Personal travel insurance is strongly recommended as a condition of purchase for all PTG holiday packages. Travel Insurance is also deemed compulsory by many of our operators and partners. We also strongly recommend you also take out cover relating to COVID-19 circumstances and any increases in costs you may incur should your trip be postponed or canceled. It is your responsibility to ensure that you are adequately insured for the full duration of travel in respect of cancellation, illness, injury, death, loss of baggage and personal items, and cancellation and curtailment.
Taxes: Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Additional surcharges are applicable to some bookings, particularly those that stop in the USA. The cost of taxes cannot be confirmed until the date of the final payment/ticket issue, as they fluctuate daily and are subject to conversion by the rate of exchange on the day the ticket is issued.
Health: It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding the health requirements for your destination.
Passports & Visas: It is your responsibility to ensure that you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. We can assist with obtaining visas for you if you wish; fees will apply for this service.
Duty of Care – 20 Point Checklist: PTG team has great experience in operations and hospitality, so we are qualified to assess the operations that we represent. We have attained a massive knowledge base in what our clients want in a holiday and usual expectations of standards. Although we are unable to inspect all the experiences that we represent, we have been able to verify the operations through the experience of our network. Now we understand that there is no way to guarantee that something won’t go wrong on your holiday, but we are confident that we only represent the best operators that can and will deal with any issues that occur and do the right thing by their guests. What we have created to ensure that we have the best operators is the following “20-point checklist” that all operations need to supply us with before we list their travel experience. To view this checklist please see our website. However, we do need to reiterate that although PTG has done the maximum due diligence possible to ensure you have a successful trip, it is impossible to guarantee and you need to be aware it is unlikely but possible something may still go wrong. We are solely a travel agent working for both the operators and you, and we are not responsible or liable for any issues you may have with the operator, as per the Travel Agents Act. We will guarantee though, that we will work for all our clients that have reason to be unhappy with an operation, and we will use our strongest influence to ensure the operator does the right thing for all our clients.
Best Price Guarantee — Terms & Conditions: Perfect Wave Travel builds relationships with our surf experience operators around the world to get you the best deal. It is a common misconception that it should be more expensive to book your holiday through a qualified agent — but here at Perfect Wave Travel, we don’t charge you booking fees, so there is no reason we wouldn’t have the same price or a cheaper price than any of our competitors for all surf experiences listed on our website. Best Price Guarantee applies to genuine quotes from websites for travel that originates/departs from the exact same departure point as your Perfect Wave quote. Quote must be for the identical holiday package — I.e. same dates and inclusions. Quote must be available and able to be booked by the general public when you bring it to us. Prices available due to membership of a group or corporate entity or subscription to a closed group are excluded. Full group discounts cannot be applied to single bookings or groups that do not meet specified group number requirements. The quote must be in writing and must be presented to us prior to booking.
Liability: PTG does not accept any liability of any nature, whether in contract, tort, or otherwise, for the acts, omissions, or default, whether negligent or otherwise, of third-party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort, or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expense, inconvenience, or loss of enjoyment caused directly or unavoidably indirectly or any other event which is beyond our control & which is not preventable by reasonable diligence on our part. Neither PTG nor any of its representatives accept any responsibility for oceanic occurrences or climatic conditions that do not match your expectations or are beyond your capabilities. All activities engaged in are solely at your own risk and of your own choice.
Credit Card Transactions: Credit card surcharges apply when paying by credit card. Visa/ MasterCard 1.5%; Amex/Diners 3%. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies with that provider, and not against PTG. PTG will do its best to work with you to recover your payment or applicable refund from the operator.
Privacy Policy: PTG is committed to protecting the privacy and confidentiality of your personal information. PTG will not pass on any of your details to a third party unless you authorise us to do so. All travel documents are issued electronically to the email address you provide at the time of booking. Only if you request paper documents, your consultant will post all documents for Australian clients to your address listed on your booking forms 1 month prior to departure using Australia Post. Please note it is your responsibility to advise us of any address changes prior to 1 month before departure or a $50 fee to reissue the documents will apply. Overseas clients will receive their documents via e-mail 1-month prior to departure.
Travel Advice: For up to date travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smarttraveller.gov.au
Your personal expert for this trip
Martin, LUEX's Head of Travel, started out skating in the UK, before escaping to the powder of Canadian mountains. He found his way to LUEX through years of chasing snow in winter and waves in France during summer. These days, he manages our surf and snow teams, while squeezing in surf trips to his favorite right-handers at Cokes and Kasabu in the Maldives, or powder missions to the tree-lined runs of Revelstoke. At LUEX, he combines his love for board sports with making sure every trip runs smoothly.
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