Discover the surf
LowPressure Stormrider Surf Guide says
In a very short period of time, this wild and remote chain of islands, lying about 90k’s (55mi) off the Sumatran mainland, have become the most sought after destination for surfers looking to ride “the best waves in the world”. This bold claim is rarely disputed, as those who score a solid SW swell will testify and few return from the Mentawais disappointed with the wave quality and quantity. The key to this rapid ascension to the pinnacle of world surfing lies in the sheer concentration of truly world-class breaks and an unmatched flexibility when it comes to handling different swell and wind combinations. Being a degree or three below the equator helps massively, as the light, flukey winds provide a variety of directions unseen in other parts of Indonesia and it often transpires that proper glassy conditions bookend the day. Furthermore, the geomorphology of this seismically active region seems to cause unusual swell refraction and diffraction, creating unexpected waves round the back of islands and islets where none should normally exist. These coral encrusted lava reefs fringe a still relatively untouched rainforest and many of the tribal inhabitants of the remoter regions still cling to a traditional subsistence lifestyle, maintaining little contact with the outside world. Progress is unavoidable though and whereas 15 years ago, yacht charters were the only way to go, now a half dozen land camps have been established at the banner waves and many more are planned. This has led to Silabu Village installing 2 buoys in Pasongan harbour next to Macaronis, requiring boats to book in a week before arrival and pay a $30 mooring fee plus the $1.50 per head surfer fee, which are used for community projects. This limits the numbers to around 36 maximum, shared evenly between the resort and charters and stops anchor damage in the bay. This precedent may expand across the region if resorts can obtain the various government licenses. Threats to revoke charter licenses for boats not registered in Indonesia have been rumoured and would drastically reduce surf fleet numbers if implemented.
The hulking mass of Siberut presents a primal vista, with the hardwood forest shrouded in mist and it exudes an air of power and mystery, emanating from the mountainous interior. This largest island in the Mentawai chain has only been lightly surfed by long-range charter crews grabbing an opportunistic wave on the way to the Nias area. That means spots on the backside are more often seen from the northern tip at Tanjung Sigep, down to the impossibly sheltered Teluk Tabekat and out to the headland at Sikabaluan, but most will pass by like ships in the night. A good deal of the SW-facing coast is straight line reefs, exposed and messed up by wind and swell, but a few obvious jinks in the coast could produce a left or two at Tanjungs Sakaladat, Sataerataera and Simasuket. Many captains will have a few spots sussed for certain conditions and there are some mellow breaks in the playgrounds area that get ridden like Taileleo, a fun mal slide facing south, Pearlers peak nestled behind Masokut and a righthander round the backside near the Muara harbour. It is important to recognise that while there are 40-60 named breaks, many more are out there, being surfed by experienced captains who know the deal.
Find more general info about when to go and statistics on the Low Pressure’s Stormrider Guide website.
Condition descriptions provided by the Operator
The surf around Macaronis Resort offers something for everybody. There is a fun right hand beach break ideal for beginners nearby the entrance to the lagoon, several beginner and intermediate reef breaks, and a few serious reef breaks, that serve up the deepest, longest, hair raising barrels you could imagine.
Macaronis wave its self is unique. From 2-3 feet, it is normally a very fun wave peeling perfectly over flat coral reef; good for anybody that is able to get to their feet and go accross the face. It breaks so perfectly, and usually at such a distance, that your surfing style and confidence will improve quickly.
At 4-5 feet, Macas becomes more challenging and starts to barrel from the take off, offering more power and lip for doing maneuvers and getting barreled. Over 6 feet, it becomes a dredging tube from take off. When Macas gets to this size, fortunately some of the other waves turn on, offering an alternative for those who prefer to surf something a bit more mellow.
Macas Right is a great option in N winds and with a S swell. Silabu Left is ideal for those who want clean waves on their own; it just needs a little bit of West in the swell to turn on with S - E winds. And for the beginners; in the bay there is always Fish Fingers, which is a fun mellow right hander breaking over shallow sand bottom, and Mini Macas which is another left breaking over coral further in from Macas main break.
There is also a bommy peak in the middle of the bay that can be surfed on a stand up paddle board or longboard, mainly just a drop, but still a bit of fun for those after something different to surf on their own.....
- Guiding
- Spot Transfers
- Airport Transfers
Your accommodation
Macaronis Resort is located in the Mentawais, offering the perfect blend of comfort, privacy, and adventure, located just steps from one of the world's top surf breaks. The resort features modern amenities including air conditioning, hot water, a lagoon-style pool, and an on-site spa with massages and skin-care services.
Nestled on a saltwater lagoon with stunning ocean views, it provides easy access to the best Mentawai surf spots. Guests can also enjoy activities like kayaking, paddleboarding, fishing, and snorkeling—all available right at the resort. Ideal for surfers, non-surfers, and families.
- Family
- Couple
- Solo Traveler
- Groups
- Longboarders
- SUP
Our Family-sized Deluxe Suites, located near the lagoon-style swimming pool and nestled within tropical gardens, offer the ideal space for families to relax in comfort and privacy. These suites are flexible and can accommodate up to four guests, with children under 13 using a fold-up bed. For families of five, we recommend booking our Premium Deluxe Suites with adjoining rooms, where two adults can stay in one room and three children in the adjoining one.
For larger groups or multiple families, we also offer villa buildings comprising two family suites, so you can book an entire villa for your group. Outdoor gazebos and garden areas provide additional spaces for relaxation and quality time with your loved ones.
Our Twin-share Deluxe Suites are located on the second floor of the main building, 8 meters above sea level, offering stunning views of the ocean, lagoon, and pool. Each suite features a 4-meter veranda with seating and drop-down shades for added privacy. Special attention has been given to the thermal and acoustic insulation in the floors, walls, and ceilings, ensuring a cool, peaceful environment and complete noise-proofing for maximum comfort.
What awaits you
The funnest wave on the planet
Macaronis has been voted “the funnest wave” in the world. This wave will elevate your surfing – everyone can surf above their level on this perfect peeling gem of a wave. The accommodation at Macaronis Resort offers one of the best, if not the best, standard in Mentawais. The resort is perfectly suited for couples and families and there are great packages available for families, non-surfing wives and children.
Waves in the area that would suit all levels of surfers
Macaronis may be a favourite with advanced surfers but there are three other waves in the area that would suit all levels of surfers. As if that wasn’t enough you can also make use of the boat transfers to access more distant waves such as Lances and many other world class spots.
Macaronis is such a rippable wave – it handles all tides and will even handle onshore wind. The wave just keeps peeling perfectly allowing for any manoeuvre you can dream of. Over five feet the wave gets hollower and it offers a great tube section at the take-off spot.
Macaronis Resort is the ideal getaway for couples and families who want to stay in great accommodation at the funnest wave in the world!
Surf
Macaronis Resort Surf Overview
Macaronis is one of the most iconic surf spots in the Mentawai Islands, attracting surfers of all levels with its consistent left-hand breaks. Known for its perfect, rippable walls, Macaronis caters to everyone from beginners to advanced surfers, offering a variety of waves from mellow beach breaks to powerful barrels.
Surf Season & Conditions
Macaronis offers year-round surf, with peak season from May to November. The swell is most consistent in winter months, ranging from 3-6 feet, ideal for long rides. Larger swells (6+ feet) transform Macaronis into a thrilling tube fest, with other waves like Greenbush and Bat Cave providing alternative options.
Local Waves
- Macaronis: Ideal for all levels, from fun waves at 2-3 feet to powerful barrels over 6 feet.
- Greenbush & Bat Cave: More advanced waves with consistent barrels.
- Fish Fingers & Mini Macas: Perfect for beginners and families, offering mellow left-handers.
- Silabu Left & Macas Right: Great for clean waves, perfect for building confidence.
- Lances Right & Left: A bit further north, these waves are more advanced and accessed by boat.
Unique Features
- Macas TV: Live surf feed directly to your room so you can track wave conditions throughout the day.
- Exclusive Surfing Spots: With fewer boats during the off-season, you can explore a variety of local, uncrowded waves.
Whether you're a beginner or a pro, Macaronis Resort offers something for everyone, with expert surf coaching, video analysis, and uncrowded waves in a stunning setting.
Activities
- Surfing for All Levels: Waves for everyone, from beginners to advanced surfers.
- Snorkeling & Spear Fishing: Explore vibrant coral reefs with our free gear and guided tours.
- Stand Up Paddleboarding: Paddle the serene lagoon and surrounding waters.
- Guided Visits to Local Villages: Immerse yourself in the local culture with expert-guided trips.
- Fishing Trips: Trolling and bottom fishing with experienced guides.
- Beach Combing & Exploring: Discover hidden beaches and enjoy the untouched beauty of the area.
- Boat Trips to Remote Beaches: Access nearby secluded beaches via boat, kayak, or paddleboard.
- Cliff Jumping: For the adventurous, take a leap into crystal-clear waters.
Gym & Fitness
Our gym has been enlarged and outfitted with new equipment to support your fitness needs. Whether you're warming up before catching waves or sticking to your regular strength training routine, we’ve got you covered
Yoga
At Macaronis Resort, we believe that a truly fulfilling surf trip includes more than just time in the water. To complement your surf experience, we’ve expanded our gym facilities and brought on a qualified Hatha Vinyasa yoga instructor, allowing you to maintain balance and well-being throughout your stay.
Our daily yoga classes are suitable for all levels and designed to improve balance, strength, and flexibility—ideal for both surfers and non-surfers. Whether you're recovering from a surf session, improving your flexibility, or simply enjoying a peaceful practice, yoga in paradise is a great way to unwind.
Amenities
Resort
- Surf Access: Unlimited access to Macaronis and nearby breaks like Greenbush, Rags Left, and Thunders.
- Yoga & Wellness: Daily yoga classes, on-site Siniai Spa for massages and treatments.
- Dining: Hearty, healthy meals with options for special diets, full-service bar, entertainment including billiards and ping-pong.
- Community Areas: Comfortable indoor and outdoor seating, entertainment spaces, and BBQs.
- Pool: Lagoon-style swimming pool with sun lounges.
- Transfers & Connectivity: Transfers available via Mentawai Fast or Surfalot, high-speed Wi-Fi throughout the resort, and on-site clinic for medical needs.
Gym & Yoga Equipment (Available at No Additional Charge)
- Treadmill
- Gym Balls (45cm & 75cm)
- Balance Balls (46cm & 58cm)
- Medicine Balls (3kg & 6kg)
- Foam Rollers
- Gymnastic Rings
- Resistance Bands
- Yoga Mats & Blocks
- Kettlebells (10kg & 14kg)
- Dumbbells (2kg - 30kg)
Surfing & Ocean Equipment (Available at No Additional Charge)
- Snorkeling Gear: Masks, fins (15+ new sets)
- Kayaks: 4 available for guests
- Stand-Up Paddleboards: 2 boards + paddles
- Surfboards: 9 soft-top learner boards
- Fishing Equipment: Rods & tackle
- Spear Guns: 4 available for spear fishing
- High-Performance Firewire Surfboards: Available for hire for those looking to upgrade their surf experience
The Bar & Restaurant, located on the ground floor within the communal entertainment area, offers both indoor and outdoor seating by the pool. It’s the perfect spot to enjoy a meal or relax with a refreshing beer or cocktail in hand.
Guests can enjoy a live surf cam feed of the Macaronis wave on a 50” flat-screen TV, along with surf DVDs, the latest Macas videos, or footage from the day. For extra fun, there’s a billiard table and a ping-pong table to keep everyone entertained. The building is soundproofed for those who wish to rest while others enjoy a late-night drink.
Macaronis Restaurant
The restaurant serves a variety of hearty, delicious, and multicultural Indonesian meals. From fresh seafood to poultry, meats, and vegetarian dishes, there’s something for everyone. Our professional chefs prepare soups, curries, salads, pizzas, desserts, and more. The set menu is flexible, and we cater to all dietary preferences at no extra cost.
Meals are timed to fit around surf sessions, with continental breakfasts available at dawn and options for pre-ordering hot breakfasts to enjoy when you return from the waves. Midday meals are served whenever you're ready, ensuring you're well-fed and happy. Desserts like chocolate cashew cookies, cheesecake, and tropical fruit crumble await you after lunch and dinner.
Special Dining Experiences: Evenings at the resort often start with shared stories and a preview of the day’s footage, accompanied by appetizers. A highlight of the trip is the twice-weekly outdoor buffet dinner, served under the stars when weather permits.
The Bar
The bar offers a selection of cocktails, wine (red and white), spirits, beer, espresso, and snacks. You can request your favorite drink, and our friendly bar staff will prepare it for you. Bar menu items are paid for separately and can be settled at the end of your stay with Visa, Mastercard, or cash in Indonesian Rupiah.
Whether you're fueling up for another surf session or winding down with a drink, the Bar & Restaurant at Macaronis is the perfect place to relax and enjoy your stay.
Trip Schedule & Date Options
Mentawai Fast Ferry:
- Departure from Padang: Every Friday at 7:00 AM (via Sikakap)
- Arrival at Padang: Same day at 6:30 PM
- Popular Trip Duration: 8 Surfing Days / 7 Resort Nights (Highly recommended)
Flight & Arrival to Padang:
- We recommend arriving in Padang 1 day before your resort check-in date and departing 1 day after your resort check-out date to accommodate the ferry schedule.
- Transit Nights: Consider staying at the Mercure Hotel (4-star) for comfort, or Plan B or Budget Hotel for more affordable options. Both are conveniently located near the ferry terminal.
- Pick-Up: You’ll be picked up from your hotel at 6:30 AM to catch the 7:00 AM ferry.
Ferry & Resort Transfer:
- Ferry Arrival at Sikakap Port: Approximately 12:00 PM, followed by a one-hour speedboat transfer to Macaronis Resort, where you’ll arrive around lunchtime.
Departure from Padang:
- Ferry Departure from Sikakap Port: Fridays at 1:00 PM
- Arrival in Padang: 6:30 PM
- Flight Recommendations: We recommend booking flights that depart from Padang at 11:00 AM or later the following day to ensure adequate rest before traveling.
Overnight Ferry Option:
- You can request to depart on the Sunday or Thursday overnight ferry if you’d like to stay longer at the resort, subject to room availability.
- Guests can also request to take the overnight ferry to Padang, if available.
Charter Boat or Resort Combo Trip:
- For transfers to/from a charter boat or other resorts, check-in/check-out must be on Fridays, with advance booking required. Captains must agree to your scheduled pick-up/drop-off times.
Flight Information
International Arrival Airports:
Your international flight should arrive at one of the following airports to connect to Padang (PDG):
- Jakarta (CGK) – Soekarno–Hatta International Airport
- Kuala Lumpur (KUL) – Kuala Lumpur International Airport
- Singapore (SIN) – Changi International Airport
Once you arrive at Padang’s Mingangkabau International Airport (PDG), we will handle your transfer to the resort.
Routes & Carriers:
- From Kuala Lumpur (KUL): Fly direct to PDG with AirAsia
- From Jakarta (CGK): Fly to PDG with Lion Air, Garuda Indonesia, or Citilink (Garuda’s low-cost partner)
- From Batam (BTH) (45 min ferry ride from Singapore): Fly to PDG with Lion Air, Garuda Indonesia, or Citilink
- From Bali (DPS): Fly via Jakarta to PDG with Garuda Indonesia
Arrival & Departure Requirements:
- Latest Flight Arrival to PDG: Recommended at 7:00 PM to allow for a 6:00 AM transfer the next morning to Mentawai Fast Ferry terminal.
- Earliest Flight Departure from PDG: Recommended at 11:00 AM the day after resort check-out. Please plan for your airport transfer 2 hours before your flight.
Domestic Flight Booking Assistance:
If you have trouble booking domestic flights directly with international credit cards, we recommend using online travel agents like Nusatrip.com, Expedia.com, or SkyScanner.
Alternatively, you can contact Rudi Khelces, an English-speaking travel agent in Padang, at klc_agass@yahoo.com.
Surfboard Bag Policies:
- International: We recommend Emirates for flights from East Coast USA (JFK) and Europe, and Singapore Airlines from Los Angeles (LAX). Garuda is a good option from Australia. These airlines include surfboards as check-in baggage.
- Within Asia:
- Garuda: Surfboards fly free.
- AirAsia: Charges for surfboards based on weight, payable at booking (or online in advance). They charge 4x the amount at the counter.
- Lion Air: One surfboard is free per person as long as it fits within the baggage limit.
Padang Hotel Information:
Due to early morning ferry departures and late arrivals back in Padang, your flight should arrive in Padang 1 day before your resort check-in and depart 1 day after your resort check-out.
- Recommended Hotel: Mercure Hotel (4-star), known for comfortable rooms and the best early morning breakfast buffet. Please book this at least 3 months in advance.
- Alternative Budget Hotels: Plan B Hotel or Budget Hotel are more affordable options and can be booked online via Agoda.com or Booking.com.
Airport – Resort Return Transfer
- Guests are picked up at Minangkabau International Airport (PDG), no matter what time you arrive. You will then be shuttled to your Padang hotel to relax after your travel.
- Pick-up Time: In the morning at 6:00 AM for the Mentawai Fast Ferry terminal.
- Ferry Departure: 6:30 AM from Padang to Sikakap (4.5 hours ferry ride).
Accommodation in Padang:
- Hotel Recommendation: Mercure Hotel is highly recommended.
- Alternative: Plan B or Budget Hotel (located directly across the road from the ferry terminal).
Transfer Inclusions:
- Airport pick-up with a cold beer on arrival.
- Shuttle (with A/C) from your Padang hotel to the Mentawai Fast terminal (5-minute ride from Mercure, Plan B, or Budget Hotel).
- Ferry Transfer: 4.5-hour journey from Padang to Sikakap, followed by a 1-hour speedboat transfer to Macaronis Resort.
- Port Handling & Fees: All luggage and board bag handling fees are included.
Alternate Over-land Transfer:
- If sea/weather conditions make a speedboat transfer unsafe, overland transport is arranged.
- Guests will ride with local drivers on motorbike taxis, traveling through the jungle and small villages. Only small personal bags are recommended for this transfer.
Mentawai Fast Transfers:
- The Mentawai Fast runs weekly on Fridays to Sikakap Port (1-hour speedboat ride to the resort).
- The ferry ride includes a movie and light refreshments.
- Guests are transported by the ‘Surfalot’ vessel, a 11.5m catamaran with a cruising speed of 25 knots.
Charter Boat Combination Trips:
- Macaronis Resort can be combined with charter boat trips. Pick-ups and drop-offs via charter boat depend on the charter provider’s planned routes.
Speedboat Hire:
- Macaronis Resort does not offer speedboat transfers to other locations outside the regular schedule.
Preparing for the Mentawais at Macaronis Resort
Resort Provided Amenities
- Meals: Breakfast, lunch, and dinner
- Purified Water: Available throughout your stay
- Towels: Pool and bath towels provided
- Free Wifi: Accessible for guests
- Snorkeling Equipment: Available for all guests
- Learner Surf Boards: Soft-top boards for beginners
- Kayaks, SUP Paddle Boards, & Fishing Equipment: Available for free use
- Snacks & Beverages: Various snacks, soft drinks, and beers available for purchase
- Laundry Service: For your convenience
- High-Performance Firewire Surfboards: Available for hire
- Cigarettes & Lighters: Available for purchase
What to Pack for Your Trip
- Essential Documents: Passport (valid for 6 months), credit cards (Visa/Mastercard), Indonesian Rupiah for spending
- Clothing: Tropical clothing, light rain jacket, swimwear, flip-flops, hat, sunglasses
- Toiletries & Medical Supplies: Mosquito repellant, sunscreen, personal medications, first aid (band-aids, antiseptic), and remedies for motion sickness or traveler's diarrhea
- Surf Gear: Surfboards, fins, leash, tropical wax, rash guards, earplugs, ding repair kit, surf hat, helmet, reef booties
For the Ferry Ride
- Provided: Bottled water, light snack, toilet paper
- Recommended to Bring: Book, iPod, motion sickness remedies, camera
At the Resort
- Electricity & Power: The resort operates on diesel generators, with power cuts twice daily (15 minutes each). Bring power adapters (Indonesia plug with 2 round pins). Surge protectors are recommended for sensitive electronics.
- Medical Access: There are no medical supplies available on-site, so bring any necessary medications.
- Mosquitoes & Malaria: Consult with a doctor about malaria medication and use repellent.
- Traveler's Diarrhea: Drink bottled water, avoid tap water, and bring probiotics or rehydration salts.
Local Village Donations
- Donations: Optional but appreciated. Items for the village include medical supplies, stationery, clothing, and toys. Donations will be collected by the resort and passed on to the school for distribution.
This checklist ensures you’re well-prepared for your stay at Macaronis Resort, balancing both adventure and comfort while making the most of your surf trip!
GT&C
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7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
Macaronis ResortPadang Sumatera Barat 25391
Indonesia
Operator's GT&C
AMENDMENT DUE TO COVID-19: If your booking is scheduled to commence between July 10th, 2020, and February 25th, 2021, you are hereby provided additional flexibility to reschedule your booking up to 14 days before Commencement with no rescheduling fee or other penalties applicable if having a COVID-19 related complication affecting your ability to travel. In such circumstances, your deposited money shall be applied as a credit to be used toward a future booking.
1) Validity and Definitions. Macaronis Resort is owned and operated by the Indonesian Company with the trading name “PT. Internusa Bahagia”, and “we”, “our”, “us”, “the Company”, refers to the Company, its agents, representatives, servants, contractors, and employees. Prices on our website are based on costs and exchange rates current at the time of publishing. The “Client” refers to “you”, “your”, “yourself”, and any party traveling with “you”. “Commencement” or “Commencing” is defined as being the start date of your packaged trip. We reserve the right to alter prices at any time pursuant to the terms and conditions contained herein. Prices and itinerary dates are indicative only and shall not be binding upon us until the Client has paid in full. All published information is accurate to the best of our knowledge at the time of publishing, but please be aware that changes to our trip itineraries can and do occur. We will make every effort to keep the Client informed of any changes, but we cannot be held liable for any alterations or omissions to published itineraries. Please refer to our website (www.macaronisresort.com) for the most up to date prices and information.
2) Booking. To secure a booking more than 60 days before Commencement, the Company requires a non-refundable deposit payment of 30% of the total packaged trip price. If there are less than 60 days remaining until Commencement, then we require full payment at the time of booking. A booking is accepted and becomes confirmed upon us receiving payment in full. It is at this point that a contract between us and the Client comes into existence. Before your booking is confirmed, we reserve the right to decline any booking at our discretion, and upon doing so the Company shall be liable to refund any deposited money. The contract is between the Company and the Client, being the person named on the booking confirmation. The contract, including all matters arising from it, is subject to Indonesian law and the jurisdiction of the Indonesian Courts. No employee, contractor, or sub-contractor of the Company, other than a director has the authority to vary or omit any of these terms or promise any discount or refund to any Client.
3) Payment. Payment for your holiday including all money due must be paid to the Company not later than 45 days before Commencement. We will notify you by email 60 days before Commencement, giving 15 days for the balance payment to be made. Upon failure of balance payment to be made within this period the Company reserves the right to treat the booking as canceled and the Client shall be deemed to have forfeited any deposited money paid.
4) Cancellation. All booking payments made to the Company are non-refundable. If a trip is canceled for reasons outside of the control of the Company, for example, due to the occurrence of a natural disaster, an act of terrorism, civil unrest, an act of fraud, or any other act or occurrence causing legal incapacity of the Company to deliver on its part, then the Company will endeavor to reschedule your booking to such time that the Company can deliver, and the Client accepts this potential disruption and shall not hold the Company liable in any way. In extreme circumstances where the Company may ultimately be unable to deliver its services, then the Client accepts this risk and shall not be entitled to seek compensation in such a situation occurring. No refunds shall be payable if you fail to arrive at the transport link at the agreed time and date provided, or if you voluntarily leave a trip for any reason after the trip has begun or if you cannot fulfill your planned trip and/or activities due to injury or illness. No refunds will be payable for any accommodation, transport, activity, meals or services not utilized. Travel insurance is compulsory for all visitors to cover unforeseeable circumstances such as injury, illness, family emergency, flight cancellations, etc (see Clause 8).
5) Rescheduling. If you wish to reschedule you must contact us as soon as possible. A request to reschedule your booking must be made in writing with at least 90 days minimum notice before Commencement by way of email, and no rescheduling fee shall apply. If a request is made to reschedule with less than 90 days before Commencement, but with a minimum 60 days’ notice by way of email, a rescheduling fee equal to 25% of the paid deposit shall apply. If a request is made to reschedule with less than 60 days before Commencement, but with a minimum 45 days’ notice by way of email, a rescheduling fee equal of 50% of the paid deposit shall apply. Rescheduling is not possible less than 45 days before Commencement.
6) Substitution of a Client. If any member of a group is prevented from traveling for any reason, the Company may at its discretion, approve a transfer of the booking to another suitable person provided that written notice is given at least 7 days before Commencement. No fees will be imposed for this change and the Company shall not be liable for any increase in costs relating to services not directly provided by the Company.
7) Surcharges. Prices on our website that are not quoted in local currency are based on recent currency conversion rates and are not reflective of our true operational costs which are in Indonesian Rupiah. The Company reserves the right to add a surcharge where appropriate to take into account extreme fluctuations in currency exchange rates, a sudden increase in government taxes on the goods or services we provide, or a sudden increase in fuel, or other operational costs. However, if the total cost increase is more than 10% of the total packaged trip cost, the client may opt to cancel the booking within 7 days of notification of the surcharge, and the Company shall be liable to pay the client a full refund of all money paid.
8) Travel Insurance. The Client agrees to take out appropriate travel insurance applicable prior to and during a trip organized by the Company. The Client agrees that it is mandatory that their travel insurance policy covers adequate personal accident and medical evacuation. The Client is responsible for repatriation expenses, as well as cancelation, change fees (see Clause 5), curtailment, loss of personal effects, and all other expenses that might arise as a result of loss, damage, injury, delay, or inconvenience occurring to the client. The Client, together with their personal property including baggage, are at all times solely at their own risk. Clients are wholly responsible for arranging their own travel insurance. When purchasing insurance; the client is responsible to ensure that there are no exclusion clauses that may limit protection for the type of activities undertaken during their trip. The Client agrees to provide us their travel insurance provider and policy identification number before visiting and the Client agrees to bring a printed copy of their travel insurance certificate with them while visiting.
9) Passport, Visa, and Vaccinations. It is the responsibility of the Client to be in possession of a valid passport with a minimum of 6 months’ validity, visa permits, inoculations, and preventative medicines, as may be required for the duration of the trip. Information about these matters or related items is given in good faith but without responsibility on the part of the Company.
10) Responsibility. The Client acknowledges that participating in our trips requires a degree of flexibility due to the remote location, and understands that the itinerary of a trip, accommodation, and modes of transport are subject to change without prior notice due to circumstances beyond the control of the Company. Should the Company deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying, or re-routing any trip. The client will be bound by these changes and will not hold the Company liable for any perceived loss of enjoyment that may result from such changes. While traveling with the Company, the Client will be bound to accept the authority of the Company at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of other group members. The Client submits to the authority of the Company to decline, accept, or retain any person as a member of the group at any time, if the Company believes it is acting in the best interests of the group as a whole. The Client acknowledges that the Company contracts with a network of companies, government agencies, and individuals to assist in the running of its trips. To the best of the Company’s knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, the Company will not be held liable for any injury including death, damage, loss, financial loss, delay, or irregularity that may occur due to the behavior of these third parties. The Company does not accept responsibility or liability for any client who contravenes any law or regulation. No employee, contractor, sub-contractor, servant, or agent of the Company has authority to vary these conditions. This agreement is governed by the laws of Indonesia.
11) Expectations. The Company does its utmost to ensure you a rewarding and enjoyable travel experience with us. In the case where we offer coaching and guiding we also endeavor to provide you with the best possible experience. We understand that expectations vary from person to person, however, and we cannot guarantee to meet all the expectations of the various people who attend our trips. By agreeing to these terms and conditions you accept that the Company will not be held liable if our trips do not meet your expectations. This includes, but is not limited to, meeting your expectations regarding the quality or quantity of waves, beaches, or the quality or quantity of coaching and guiding, the quality or type of accommodation, the standard or type of transportation, the style of trip leadership and organization, and the extent of your improvement in surfing whilst on a trip with us.
12) Dangers. Traveling with the Company may involve risks above and beyond those encountered on a more conventional holiday. The vacations we offer may involve dangerous activities including road travel, boat travel in open ocean swells, trail biking, canoeing, surfing in large swells, all of which have inherent risks and dangers that can result in serious injury or death. Our employment of hosts and guides can by way of experience and knowledge endeavor to reduce some of these risks, but the risks remain inherent in the activities. You must be prepared to accept the risks associated with these activities if you attend our trips. Our vacations may also involve dangers due to the remoteness of our resort location. We visit some geographical regions where, among other things, the standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure may not be of the standard that you are used to or would find on a more conventional holiday. The safety of roads and the standard of driving practices may also be lower in some of these regions relative to what you are accustomed to. Although we do our utmost to ensure that our drivers adhere to local driving laws and drive carefully and safely, we cannot guarantee your safety while driving with us and the Company will not be held liable for any loss resulting from road accidents that may occur during your travels with us. By agreeing to these terms and conditions you accept the risks outlined in these terms and conditions and fully assume the risks of traveling with the Company. You agree to release the Company from any liabilities connected to these risks.
13) Release of Liability, Waiver of Claims, Assumption of Risk, and Indemnity Agreement (hereinafter referred to as the “Release Agreement”).
By agreeing to this Release Agreement you will waive certain legal rights, including the right to sue. Please read carefully!
To: Macaronis Resort (PT. Internusa Bahagia, the Company), and its directors, officers, employees, agents, representatives, servants, independent contractors, subcontractors, representatives, sponsors, successors, and assigns (all of whom are hereinafter collectively referred to as “the RELEASEES”).
Assumption of Risk. I, the client am aware that surfing and any other activities offered by the Company involve the risk of injury including death. I am aware that there is a risk of negligence by the Company and/or the trip operator, including the failure by the Company and/or the trip operator to safeguard or protect me from or warn me of the risks, dangers, and hazards of activities including road travel, sea travel, surfing, boating, and other adventure/water sports activities. I freely accept and fully assume all risks, dangers, and potential hazards associated with participating in a trip to Macaronis Resort and the possibility of loss, personal injury, or death resulting there-from. In consideration of booking a trip to Macaronis Resort, I hereby agree as follows:
a.) To waive any and all claims that I have or may in the future have against the RELEASEES and to release the RELEASEES from any and all liability for any loss, damage, expense or injury including death, that I may suffer or that my next-of-kin may suffer as a result of a trip to Macaronis Resort, due to any cause whatsoever, including negligence, breach of a duty of care, on the part of the RELEASEES, and further including the failure on the part of the RELEASEES to safeguard or protect me from or warn me of the risks, dangers, and hazards of participating in a trip to Macaronis Resort;
b.) To hold harmless and indemnify the RELEASEES from any and all liability for any property damage or personal injury including death to any third party resulting from my participation in a trip to Macaronis Resort;
c.) This Release Agreement shall be effective and binding upon my heirs, next-of-kin, executors, administrators, assigns and representatives, in the event of my death or incapacity;
d.) This Release Agreement and any rights, duties, and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of Indonesia and no other jurisdiction; and
e.) Any litigation involving the parties to this Release Agreement shall be brought solely within Indonesia and shall be within the exclusive jurisdiction of the Courts of Indonesia.
Your personal expert for this trip
Nacho, our Argentinian surf expert at LUEX, has chased waves across Latin America, Indonesia, Fiji, and the Maldives. His business background comes in handy, but surfing is what drives him. When he's not helping clients plan their dream surf trips, you'll find him buzzing around the office, charged up on coffee. His favorite waves are in the Mentawais, where he found his definition of perfection. At LUEX, he uses his surf expertise to help others score epic waves, always ready to swap stories over a fresh brew.
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