
Discover the surf
LowPressure Stormrider's Surf Guide says
The Algarve is the southwestern corner of the Iberian Peninsula and is an intoxicating mix of Atlantic and Mediterranean influences. It was the last major European surf region to be explored and although it doesn’t contain the classic reefs of central Portugal, the potential for good, uncrowded waves is high. The countryside is a gently undulating mesh of forests and small fields, leading down to an undeveloped coastline of high cliffs and long empty beaches scattered with rocks. The small, lively town of Sagres is well located to take advantage of the wide swell window of Cape St-Vincent, where the west and south coasts meet.
The Algarve has been every foreigner’s favourite slice of Portugal for decades now and surfers are no exception. It might lack some of the wave quality of Peniche and Ericeira but the laid back country vibe more than makes up for that, attracting ever increasing numbers of foreign surfers escaping from the icy winters of northern Europe. Being on the corner of the Iberian Peninsula means the Algarve has the widest swell window in the country and regular offshores on the south coast. SE wind swells can get these usually flat beaches pumping, while big winter nor'westers will wrap into the coves beyond Sagres. The Algarve is a year round destination but autumn through to spring is really the peak period because the summer can be stinking hot and with long flat spells. Winter can still be warm enough for t-shirts and the water is the warmest in Portugal.
Find more general info about when to go and statistics on the Low Pressure’s Stormrider Guide website.
Condition descriptions provided by the Operator
Considered as a paradise to be explored, by all those who visit it, the Sagres region has unique geographical features that provide world class waves for all levels of surfers, from experts with big tubular waves and reef breaks to the most inexperienced surfers with smaller waves and beach breaks.
The area is divided into two coastlines and receives swell all year round being one of the most consistent spots in Europe, and its proximity to the Mediterranean Sea provides a water temperature always above the rest of the country.
It is not difficult to leave the crowd behind and discover deserted beaches with perfect peaks breaking alone that will make you think you're dreaming!
Memmo Baleeira is the only 4 * hotel in the area that has a large surfing component possessing infrastructures and services dedicated to surfers, like space dedicated for equipment storage, rental boards of various shapes and sizes and daily shuttle service to the best waves of the day.
Count on our team's experience and tips to be on the right place at the right time!
West Coast
Arrifana
37º.17’.35.30’’N • 8º.21’.54.40’’W
Arrifana is very popular in the Portuguese surfing community. When the waves are good it is always crowded because of the many Surf Schools and beginners, so it is very important to respect priorities in the water. A crescent-shaped beach protected by a large cliff. This is probably the best-known wave of Aljezur. It gets a big swell and is sheltered from all winds except the West wind. When the sea is big the “Arrifana right-hander” is a classic, suited for experienced surfers. At high tide the wave is softer and at low tide, drier and faster.
Amado
37º.09’.59.80’N • 8º.54’.06.88’’W
Praia do Amado has several Surf Schools and many surfers of all nationalities during the Summer. Wave quality varies considerably according to the deposition of sand and the quality of the sea bottom. Generally very consistent with right and lefthanders. The peaks nearer the car park have a larger crowd. To reach the beach take the dirt track along the sea from Bordeira beach.
Cordoama
37º.06’.31.35’’N • 8º.56’.08.35’’W
Cordoama beach is an extensive stretch of sand protected by cliffs. Consistent peaks which are better with a small swell. Quite isolated with some rips and rocks to watch out for. Do not miss Cordoama viewpoint.
Castelejo
37º.05’.59.19”N • 8º.56’.40.44” W
Castelejo beach is surrounded by high black schist escarpments that contrast with the white sand. Consistent surf guaranteed. At high tide there is almost no beach.
Ponta Ruiva
37º.04’.05.96”N • 8º.57’.48.60” W
An exposed point break that gets a lot of swell despite being vulnerable to the wind. Good waves, good atmosphere.
The wave at the South end of the beach is famous among local surfers. There are several dirt tracks (not signposted) from Sagres and Vila do Bispo. The descent to the beach is particularly hard and recommended only for SUVs.
South Coast
Beliche
37º.01’.32.29”N • 8º.57’.51.70” W
A small sheltered beach facing Southwest. This peak can produce excellent conditions, particularly in winter, and there is always a crowd. The high tide greatly reduces the size of the beach. Car park very near the beach.
Tonel
37º.00’.25.92”N • 8º.56’.52.16” W
Tonel beach is on the west side of Sagres Fort and has a wonderful view over Saint Vicent's Cape. Sheltered from the wind. Left and wright-handers on a beach break with a large rock in the middle
Mareta
37º.00’.17.70”N • 8º.56’.17.70” W
This is typically a beach for Winter surf, quite sheltered from the wind and with peaks all along. Generally not much of a crowd except on exceptionally good days that attract locals from Sagres.
Zavial
37º.02’.45.06”N • 8º.52’.11.61” W
A beach with calm waters located in a rocky bay East of Sagres. Similar conditions to the other beaches on the South Coast. Not very consistent waves which only work with big swells during winter. This is a great place for a relaxing swim when there are no waves.
- Coaching
- Guiding
- Equipment Rental
- Spot Transfers
- Airport Transfers
Your accommodation
- Family
- Couple
- Solo Traveler
- Beginner
- Longboarders
Memmo Baleeira Surf Resort
The Memmo Baleeira Surf Resort is based at the picturesque village of Sagres at the Hotel Memmo Baleeira, a 4 Star oasis overlooking the splendid Sagres harbour and the Martinhal Islands (10 min. walking distance from the centre of town). The Memmo Baleeira Hotel is certainly unique in the Algarve.
Characterised by its relaxing, contemporary atmosphere of design, this 4 star surf resort has everything you need for a weekend break from your daily routine or for a few days of a surf holiday retreat. The resort’s 110 rooms, with views over the sea and over Baleeira harbour, provide you with all the comfort of the Memmo unforgettable bed and are fully equipped.
The hotel’s facilities include a restaurant, bar, coffee shop, swimming pool with magnificent ocean views and a modern SPA furnished with a sauna, Turkish bath, gym, heated indoor pool and massage parlours; meanwhile your children can enjoy themselves at our kids club. Besides from the Surf Lessons, the Hotel also have an outdoor activity club, where you can rent a bicycle to tour the region, arrange jeep trips and water sports –windsurfing or diving – or reserve a round at one of the nearby golf courses. At the Memmo Baleeira you can start your surf courses and also find surf material such as surfboards, wetsuits, classifieds, etc.
On the Hotel Garden’s, apart from chilling on the swimming pool or at the cushions you can also enjoy a refreshing Cocktail while watching the fisherman boats arriving at the harbour. You can also use the Hotel SPA for massage, sauna or some gym activity. Before the nightfall, you can get down to the beach to either quietly watch the sunset, or to enjoy the region shellfish together with a good Portuguese wine at the harbour restaurant. If you more into action you can’t miss the late afternoon party’s, going on at the Tonel beach bar, just 20 minutes walking distance from the Hotel. Now, don’t be late for the dinner with the rest of the crew and keep some energy for the dancing at the “agua salgada” bar or at the disco. And be careful with the hangovers, because on the next morning a full day of surfing will be waiting for you!
Our Dojo - the Mind & Body studio
Yoga, surf, meditation & hiking retreats take place in an exclusive area of the hotel, where all the participants of the retreat are accommodated. The yoga and surf retreat participants will all stay in the same floor and share an intimate and private space of the hotel, separated from the other guests, which we call the Dojo. Even if we have a floor just for the participants of the retreat, you will be entitled to fully use and enjoy all the hotel facilities, like the outdoor swimming pool or the SPA, Gym and indoor pool.
Rooms & Suites
Partial Sea View - Double Room
Buffet Breakfast Included
Twin or double occupancy. Offers a partial view over the ocean and Baleeira harbor or Martinhal Islands. Equipped with air-conditioning, LCD television, mini bar, telephone and memmo bathroom amenities.
Suitable for guests that appreciate design, lifestyle and wish to spend time in the room, reading, relaxing or enjoying a fantastic sunrise from the balcony.
Baby cot on request
- Air Conditioning
- Wake up calls
- Housekeeping (daily)
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
Frontal Sea View - Double Room
Buffet Breakfast Included
Twin or double occupancy. Magnificent ocean front view of the ocean, the Baleeira harbour or the Martinhal islands. Equipped with air-conditioning, LCD television, mini bar, telephone and memmo bathroom amenities.
Suitable for guests wishing to spend some time in the room, taking the opportunity to read, relax or enjoy a fantastic sunrise.
Baby cot on request
- Air Conditioning
- Wake up calls
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Clock radio
Standard Double Land View
Buffet Breakfast Included
Twin or double. Offers a view over Sagres village, the gardens or although only very few over our exterior car park. Equipped with air-conditioning, LCD television, mini bar, telephone and memmo bathroom amenities.
Suitable for active guests that appreciate design and lifestyle and will be taking advantage of all the activities and sightseeing that this destination has to offer.
Baby cot on request
- Air Conditioning
- Wake up calls
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
Duplex Suite Land View
Buffet Breakfast Included
Twin or double occupancy, land view. The bedroom and bathroom are located in the lower floor and a small interior balcony with natural light. Some baconies offer a view over the garden and the Baleeira harbour. In the upper floorthere is a sofa-bed, fridge and microwave, balcony, air-conditioning, LCD television, DVD player, minibar, telephone, 2 bathrobes and memmo bathroom amenities
Suitable for couples that appreciate design, lifestyle and spacious areas
- Air Conditioning
- Wake up calls
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
Standard Single Land View
Buffet Breakfast Included
Twin or double. Offers a view over Sagres village, the gardens or although only very few over our exterior car park. Equipped with air-conditioning, LCD television, mini bar, telephone and memmo bathroom amenities.
Suitable for active guests that appreciate design and lifestyle and will be taking advantage of all the activities and sightseeing that this destination has to offer.
Baby cot on request
- Air Conditioning
- Wake up calls
- Housekeeping (daily)
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
One Bedroom Memmo Suite Land View
Buffet Breakfast Included
Offers a view over Sagres village, one bedroom, balcony, air-conditioning, LCD television, DVD player, telephone, spacious living room with complete kitchenette and sofa-bed, hair dryer, 2 bathrobes and memmo bathroom amenities.
Recommended for families with children value the spacious areas.
- Air Conditioning
- Wake up calls
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
One Bedroom Memmo Suite Sea Bay
Buffet Breakfast Included
Offers a view over the ocean and Baleeira harbour, one bedroom, balcony, air-conditioning, LCD television, DVD player, telephone, spacious living room with complete kitchenette and sofa-bed, 2 bathrobes and memmo bathroom amenities.
Recommended for families with children that plan to take advantage of the fantastic views offered from this suites.
- Internet access - wireless
- Air Conditioning
- Multi-line phone
- Wake up calls
- Housekeeping (daily)
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
Two Bedroom Memmo Suite Sea Bay
Buffet Breakfast Included
Offers a view over the ocean and Baleeira harbour, two bedrooms, balcony, air-conditioning, LCD television, DVD player, telephone, spacious living room with complete kitchenette and sofa-bed, 2 bathrobes and memmo bathroom amenities.
Recommended for families with children that plan to take advantage of the fantastic views offered from this suites.
- Air Conditioning
- Wake up calls
- Housekeeping (daily)
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic keys
- Smoking rooms
One Bedroom Memmo Suite Garden View
Buffet Breakfast Included
Offers a view over the hotel gardens, one bedroom, balcony, air-conditioning, LCD television, DVD player, telephone, spacious living room with complete kitchenette and sofa-bed, hair dryer, 2 bathrobes and memmo bathroom amenities.
Recommended for families with children who enjoy large areas and spending part of the day enjoying the destination.
- Internet access - surcharge
- Wake up calls
- Complimentary toiletries
- Hair dryer
- In-room safe
- Television
- Electronic / magnetic key
What awaits you
4-star hotel meets surfing, in the south-west of Portugal
Imagine 4-star hotel meets surfing and you will have a good idea of what is on offer here. In the deep south-west of Portugal you will find the Memmo Baleeira Surf Resort which offers some fantastic deals. Additionally you will find some yoga specials available which allow you to combine your surfing with this highly complementary activity which benefits mind, body and spirit.
Overlook Sagres in a design hotel with private rooms
Your stay at Memmo Baleeira gives you the opportunity to enjoy a location which overlooks Sagres harbor and the ocean in a spacious design hotel with private rooms. It is unique and offers an abundance of spa facilities for some well-earned pampering and both indoor and outdoor pools.
For those who want to head out and grab themselves a slice of the Portuguese action there are also a range of bars and clubs nearby. Chilled and relaxed or lively and among it........... or even a bit of both – you choose.
Memmo Baleeira's location gives you a choice of waves to both the south and the west. Which of these is firing or producing at any given time is dependent on the season and the swell. However, your instructors and guides will get you to the right spots by pulling on their local knowledge of what goes off with certain conditions and in relation to your own skill level.
Packages on offer here include bed and breakfast and lunch meal set-ups with surf classes and equipment as well as transportation to the surf spots.
This would be a good fit if you want some 4* hotel comfort combined with your surf trip complete with ocean views.
6 reasons to choose Memmo Baleeira Surf Resort:
- Fantastic deals and yoga specials available.
- 4* design hotel!
- Abundant spa facilities!
- Indoor and outdoor pool.
- Overlooking harbor and ocean.
- Guiding offered.
Activities
At Memmo Baleeira, we have a full range of leisure activities to ensure you make good use of all those hours of sunshine. Memmo Baleeira Hotel has its own Surf Centre, where you can enjoy all of the surf emotions with the help of a professional and experienced Surf School - Freeride Sagres Surf School. In a village surrounded by sea and considered one of the best surf places in Europe, you could never leave without having a surf experience.
- Birdwatching
- Trekking
- Jeep Safari
- Biking
- Sailing Trips
- Surf
- Windsurf
- Diving
- Golf
- Boat trips
- Photo Walks
- Blowkart
- Horseback riding
- Shark big game fishing
- BTT
- Canoeing
- Paintball
Around Sagres
To know is to discover.
Here time has a different feel.
The peace and tranquillity of this Nature Park refreshes our body and soul.
The pure green of unspoilt nature, the smell of freshly caught fish carried on the ocean breeze; it is an air you will never forget. Discover an area steeped in history, from Neolithic Menhirs to the golden age of the Discoveries. Take your time, exploring the pristine beaches of the wild West Coast, and dive the deep blue sea of the South Coast. Capture the spirit of the traveller: this is unique journey through a unique land, an encounter with a unique people. And you will come away with a special gift: memories that last a lifetime.
Our exclusive guide of the region, Living Sagres by memmo®, offers your the best suggestions of restaurants, bars, beaches and outdoor activities. All with exclusive discounts and special offers for hotel guests.
Memmo Spa
At the Memmo Spa you will find well-being for your body and mind. We have created a space especially for your pleasure and relaxation, with a range of offerings from a simple massage to specific treatments by specialists. We also have a Turkish bath in the Spa, a sauna and an heated indoor pool. You can also enjoy full use of the hotel gym, to keep yourself in shape.
- When you leave Sagres, we are sure you will feel totally renewed.
- For your own pleasure, please check our treatments menu.
- The Memmo Spa is open every day from 10:00 am until 7:00 pm.
- Children can use the indoor pool from 10:00am until 11:00am and from 4:00 until 5.00 pm.
- The use of the swimming cap is mandatory in the indoor pool. For your convenience, please find this product at the hotel’s front desk, at an additional cost.
You’ll take a buffet breakfast along with the other guests of the hotel in the hotel restaurant; the pick-nick lunch will be served in several beautiful locations, depending where our activities take place in that day. Dinner will be served in the hotel’s restaurant, where a big table will be set for the participants of the retreat to enjoy a delicious vegetarian meal. The last dinner of the retreat will take place at a surprise location.
GT&C
LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.
The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.
1. Intermediary platform operator designation and information
LineUpEXplorers GmbH (abbreviated as LUEX)
Managing Director Tim Heising
Court Registration: HRB 99297 Cologne
Lütticher Str. 10
50674 Köln
Germany
VAT ID No.: DE221867890
Telephone: LUEX general: +49 231 97676992
LUEX bookings Surf: +49 231 97676992
LUEX bookings Snow: +49 231 97676994
Fax: +49 231 58695399
Skype: LUEX general: luex-lineupexplorers
LUEX bookings Surf: luex-surf
LUEX bookings Snow: luex-snow
2. Website
The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.
LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.
LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.
3. Intermediary services
LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.
4. Bookings
To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.
Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.
A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.
The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
Memmo Baleeira HotelSagres
Portugal
Your personal expert for this trip

Martin, LUEX's Head of Travel, started out skating in the UK, before escaping to the powder of Canadian mountains. He found his way to LUEX through years of chasing snow in winter and waves in France during summer. These days, he manages our surf and snow teams, while squeezing in surf trips to his favorite right-handers at Cokes and Kasabu in the Maldives, or powder missions to the tree-lined runs of Revelstoke. At LUEX, he combines his love for board sports with making sure every trip runs smoothly.





Why book with us
Wall of Fame - You can't go wrong if they've traveled with us


























