Mind Body Soul Surf Bali

Indonesia: Bali

Balinese based women's surf and yoga retreat with therapeutic and beauty spa facilities in a quiet setting with all inclusive packages offered.

GT&C

LineUpEXplorers GmbH (hereinafter LUEX), Dortmund, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.

The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.

 

1. Intermediary platform operator designation and information

LineUpEXplorers GmbH (abbreviated as LUEX)

Managing Director Tim Heising

Dortmund District Court HRB 23215 Dortmund

Kobbendelle 17, 44229 Dortmund, Germany

VAT ID No.: DE221867890

Telephone: LUEX general: +49 231 97676992

LUEX bookings Surf: +49 231 97676992

LUEX bookings Snow: +49 231 97676994

Fax: +49 231 58695399

Skype: LUEX general: luex-lineupexplorers

LUEX bookings Surf: luex-surf

LUEX bookings Snow: luex-snow

 

2. Website

The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.

LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.

LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.

 

3. Intermediary services

LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.

 

4. Bookings

To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.

Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.

A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.

The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.

The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.

 

5. Payments, cancellation charges

LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:

Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.

If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.

LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.

If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.

If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.

The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.

 

6. Alterations, cancellations, reimbursements

In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.

Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.

LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.

 

7. Complaints and ratings

Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.

If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.

Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.

The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.

 

8. Visa, passport and travel regulations

The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.

It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.

 

9. Insurance

To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.

 

10. Liability, responsibility

LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.

LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.

Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.

Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.

In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.

 

11. Final provisions

Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.

Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.

All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.

All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Dortmund shall be the mutually agreed place of jurisdiction for non-German Travellers.

Operator's GT&C

The following general terms and conditions apply to any commercial relationship between the company CV Damai Damai and you, the customer.  Please read the following terms and conditions carefully, because by reserving and/or booking your stay, you agree to these bilateral respective rights and obligations set out here.

The following names and terms herein have the meaning defined below: 

Company: CV Damai Damai Customer: guests / client / participant.

These General Terms and Conditions apply both to all non-binding reservation requests and all binding bookings as set out herein.

1. Contract closing and booking:

Contract closing:
The reservation request must be made in written form via our BOOKING page. The contract between the company and the guest is in effect upon email submission of the booking confirmation and invoice from the company to the guest.

The guest implicitly accepts the general terms and conditions of Mind Body Soul ~ Surf Bali already by sending the request. The booking is locked in as soon as the payment is received. Should the customer fail to make the payment in time, the booking is cancelled.

Booking :

  • All reservations and rooms distribution are subject to availability.
  • Non-confirmed or un-answered replies to emails responding to inquiries, requests or reservations as well as reservations with unpaid bills will be cancelled after one week .
  • All requests, reservations and bookings are subject to the prices and conditions at the moment of booking, as given on the website of the company (www.mbssurfbali.com). If the booking is made for the following season, prices and services stated on the invoice apply and may differ from those given on the website.
  • All options and services (e.g. private surf-guiding, private surf lessons, surfboard-hire reservations, etc) requested by the guest shall be explicitly specified at the moment of booking and are considered as binding.
  • The minimum age for booking is 18 years old.
  • State of health / physical fitness: With the booking, the client confirms that he/she is physically fit and has no conditions or injury that could be affected by surf activities. To participate, swimming skills and physical fitness are required, as the surf-guides and surf-coaches of the company will not adapt their coaching to a lack of physical strength or endurance on the side of the client with the possibility of dissatisfaction of other participants in the group. In case of doubt, a doctor should be consulted at the costs of the client.

 
2. Insurance and Travel Documents

Insurance:
The company strongly recommends travel cancellation insurance through your local travel agent or online. Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees. This insurance is in effect when an injury, illness or any medical impairment prevents the customer from commencing his or her trip and has to be proven with a report from a doctor. The company also strongly advises the customer to get a travel medical/health insurance (covering the return transport of a patient from abroad as well as treatment and hospitalization on site), accident insurance and luggage insurance for every customer. It is up to the client to take care of all needs and eventualities.

Travel documents:
Each guest is responsible for all necessary travel documents such as passport (at least 6 months valid), visa etc. and must make sure that the passport has sufficient blank pages (2) for the visa, arrival and departure stamps.


3. Payment Policy

After contract closing and the guest has received the return confirmation email containing payment details  the guest must pay the amount according to the following conditions:

  • A deposit of $650 is required to secure your booking and full payment must be made at least 45 days prior to retreat commencement.If a booking is made 45 days prior to retreat commencement full payment is required. Payment details will be provided to you. Our secure payment process is powered by PayPal.
  • 
In case of payment delays, the company has the right to cancel the booking. In that case, the customer will be informed via email.
  • The guest is responsible to pay all extra services not included in the Mind Body Soul ~ Surf Bali Week Package in cash in local currency (IDR) to the appropriate vendor (e.g. extra spa treatment, lunch and dinner at resort, etc ) Credit cards are accepted but a surcharge of at least 3% applies.
  • All items / bills on Bali have to be paid in local currency IDR are subject to 10% government tax and 5% service charge by law. If paid by credit card, a 3% charge applies.


4. Cancellations and Rebooking

Cancellations by Guest:
“Cancellation” is defined as not attending your scheduled Mind Body Soul ~ Surf Bali, including rebooking. “You” refers to the guest booking a Mind Body Soul ~ Surf Bali. “We” refers to Mind Body Soul ~ Surf Bali. It is your responsibility to read and understand our cancellation policy before making a reservation. No one books with the intention of canceling or rebooking their camp but unexpected things do happen, so please purchase travel cancellation insurance.

To join the retreat, all guests must obtain travel health insurance that covers the individual for all medical treatment while travelling abroad and travel cancellation insurance. Proof of insurance will be required prior to participation, as will a signed copy of the liability waiver form.

Cancellation and rebooking by the customer:
Every cancellation or rebooking request must be submitted in written form via email. The cancellation is valid as of the day the notification reaches Mind Body Soul ~ Surf Bali. In case of cancellation, the following cancellation fees may apply, depending on the date of cancellation:

  • If you cancel more than 90 days before your date of arrival, 100% of your payment may be applied to another Mind Body Soul ~ Surf Bali.
  • If you cancel 60 – 89 days before your date of arrival, 75% of your payment may be applied to another Mind Body Soul ~ Surf Bali. You will forfeit 25% of the price of your retreat.
  • If you cancel 15 – 59 days before your date of arrival, 40% of your payment may be applied to another Mind Body Soul ~ Surf Bali. You will forfeit 60% of the price of your retreat.
  • If you cancel 14 days or less before your date of arrival, you will forfeit 100% of your payment.

The company does not offer cash/check or credit card refunds for any reason. A portion of your payment may be used as credit for another surf camp week within one year of your original surf camp date depending on availability. We will gladly transfer your credit to another guest.

Exceptions to our policy cannot be made for any reason. We do not offer credit for arriving late or leaving early. You automatically agree and accept our Terms and Conditions as soon as you send us a booking form.

Cancellation by the company:
The company reserves the right to resign from a contract under extraordinary circumstances: If the booked service and/or arrangement can not be provided due to force majeure (e.g. epidemics, storms, catastrophes, strikes, political unrest, war, terrorism, etc), or if certain conditions present unacceptable danger to the participant, the company has the right to cancel the contract with immediate effect. Payments already made by the customer will be refunded. Any expenses incurred above and beyond the original invoiced amount will not be refunded.

If the company must cancel or change a scheduled camp date for any reason, you may transfer your full camp payment to another camp due to availability, or you may request a full refund of your payment. The company is not responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, etc.


5. Prices and Services

Prices and services are subject to change. The invoiced price includes the services as stated on the invoice and the booking confirmation connected to that invoice. Additional agreements shall be confirmed in written form by the company. The company reserves the right to change its prices without prior notice, if conditions change (e.g. newly introduced or changed fees of third party providers, governmentally imposed price regulations and currency fluctuations).

The company reserves the right to change its offer or individually agreed services due to extraordinary circumstances (e.g. force majeure, governmental regulations, delays of third parties, weather and oceanic conditions). If any essential contract paragraph is changed, the customer will be informed as soon as possible.

All transfer fees have to be covered by the guest, who will be charged on Bali for any outstanding amount differing from the invoiced amount.


6. Disclaimer

General:
The participation at any of the company services, arrangements and activities is at the customer’s own risk. The customer releases, waives and holds harmless the company, its offices, agents and/or employees from all claims, losses, damages, commitments, expenses (including legal costs) during or in conjunction with his/her participation in activities conducted and organized by the company, which may arise from, but are not limited to any injury, accident, illness, death, material damage or personal damage to the customer or to others.

That also means that the company is not responsible for theft, delays, traffic obstructions and time lags or expenses for the customer, which may result from such circumstances. The customer also indemnifies the company, its officers, agents and/or its employees against all claims, losses, damages or expenses that any one or more of his/her executors, administrators, heirs, next of kin, successors or assignees may have in conjunction with his/her participation in activities conducted and organized by the company, and against any costs including legal fees that may incur as a result of any such claims, losses damages or expenses whether valid or not.

Here in Bali, we live in a natural environment and cannot influence neither noise nor behavior of animals. The company cannot be held responsible for any injuries (bites, stings, rash, allergies, etc.) caused by animals.

It is the customers’ responsibility to inform the company about chronic diseases prior to departure so we know what we are dealing with, especially when it comes to surfing. However, the customer accepts the risk and will not hold the company responsible for any health impairments resulting from his/her chronic disease.

Accidents or injuries of any kind or origin (surfing, driving, stumbling, etc) are beyond influence and the company cannot be held responsible.

The company can organize a car or motorbike for rent, but keep in mind that the company only organizes it but does not rent it. Therefore, the company cannot be held responsible for any accident or injury, which results from poor quality of the vehicle.

Unutilized items of a package are not refunded. Features of a package can only be utilized by the package holder.

The customer has to cover for any damage caused to equipment that belongs to the company (inventory, sheets, etc).

The company can not be held responsible for any loss or thievery on the property of the company or on the property of any third party. You can store your valuables in the built in safety box in your room.

Surfing:
The company and its partners adhere to high safety standards. Its employees attend regular safety, first aid and Australian Standard surf life saving courses, International Surfing Association instructor courses, as well as internal coaching training. By providing qualified drivers, trained surf-coaches for the surf groups and carefully choosing the surf spots according to the surf level of the participants, the company keeps the accident und injury risk low. However, the company cannot be held responsible for any accidents or injuries happening in the course of surfing. The customer bears all costs for medical care. Please remember to check on your travel insurances!

Our surf packages include 5 sessions of surf lessons or surf guiding, depending on tide conditions either in the morning or afternoon. Once this amount has been used, you can book extra sessions.

Unutilized surf sessions of a package are not refunded. Features of a package can only be utilized by the package holder.

In case the customer is not ready at the scheduled departure time, the group might leave without him/her and he/she can not expect the session to be refunded.

Transfers to the spots are included. Spot selection is up to the coach, as his expertise allows him to choose the best spot for the level of his guests with the lowest possible safety hazard.

Surf packages and sessions cannot be postponed, are not transferable to another person, and there is no refund for unutilized features specified in the package.

Surfboard rental is at extra cost. The customer is responsible for loss of property or equipment of the company (for example rented surf equipment).

The company cannot be held responsible for poor surfing conditions, therefore driving off for the session is the start of surf-guiding, regardless the conditions, including a possible non-surf.  We try everything so that our customers can surf as much and as many quality waves as possible, but there might be days with poor waves, too big waves, strong wind or thunderstorms. These are factors that we can neither predict nor influence. Therefore, driving off from the camp is the beginning of surf guiding, and getting back is the end – so even if the conditions are so poor that we cannot go surfing, it will be counted as session.

Every surf package contains your best surf photos and 1 video-coaching. However if weather conditions are poor or the scheduled session is too far from the shore, no photos or video is possible and these package features are non-existent.

The company is not responsible for services provided by third parties.


7. Exclusion of Participation

The participant has to follow the instructions of the company staff implicitly. If the customer conceals physical and/or health issues, is unfit, acts irresponsibly and/or causes disturbances that endanger the provision of the service and/or the health or the image of other participants or the company, its reputation and its employees, the customer can be excluded from the participation in the offer of the company after being warned by the company. In that case, the contract is terminated without further notice, already paid costs are not refunded and incurring costs are to be paid by the customer.


8. Risk

Sport and adventure trips, especially on or in the ocean such as surfing or taking a boat out to the waves, carry with them some degree of risk. Each participant must carefully judge whether his/her state of health and fitness level permit to undertake such a trip or a surf session under the prevailing conditions. The customer consents to at own cost receive medical treatment which may be deemed necessary by the company in the case of injury, accident or illness during the course of undertaking a surfing lesson or taking part in any other activities associated with surfing lessons, and also agrees to indemnify the company in the respect of such medical treatment.


9. Data Usage and Protection

The customer agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with the company, and also agrees that the company may use such recordings for promotion and/or advertising purposes without any prior consent. The customer agrees that his/her personal data may be used by the company for marketing and market research purposes. The company assures that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfill the booking or deliver the requested service. The customer can terminate this agreement at any time in written form via email. In that case, the personal data and/or footage will not be used for market research purposes.


10. Ineffectiveness of Individual Provisions

The ineffectiveness of individual provisions of the contract or of the general terms and conditions does not affect the validity of the remaining provisions.


11. Place of Justice and Applicable Law

The place of jurisdiction and applicable law is the place of residence of the company. Legal claims against the company shall be governed in all respects by and in accordance with the laws of Indonesia

.

Policies

Please read the Terms and Conditions carefully, because by reserving and/or booking your stay, you agree to these bilateral respective rights and obligations set out on the terms and conditions page.

Terms and Conditions of booking a camp can change at any time without notice. The current terms and conditions are always applicable.

Payment Policy

After contract closing and the guest has received the return confirmation email containing our payment details, the guest must pay the invoice according to the following conditions:

  • A deposit of $650 is required to secure your booking and full payment must be made at least 45 days prior to retreat commencement.If a booking is made 45 days prior to retreat commencement full payment is required. Payment details will be provided to you. Our secure payment process is powered by PayPal.
  • In case of payment delays, Mind Body Soul ~ Surf Bali has the right to cancel the booking. In that case, the customer will be informed via email.

 

Cancellations by Guest

“Cancellation” is defined as not attending your scheduled Mind Body Soul ~ Surf Bali, including rebooking. “You”refers to the guest booking a Mind Body Soul ~ Surf Bali. “We” refers to Mind Body Soul ~ Surf Bali.

It is your responsibility to read and understand our cancellation policy before making a reservation. No one books with the intention of canceling or rebooking their camp but unexpected things do happen, so please purchase travel cancellation insurance.

 

Cancellation and rebooking by the customer:
Every cancellation or rebooking request must be submitted in written form via email. The cancellation is valid as of the day the notification reaches Mind Body Soul ~ Surf Bali. In case of cancellation, the following cancellation fees may apply, depending on the date of cancellation:

  • If you cancel more than 90 days before your date of arrival, 100% of your payment may be applied to another Mind Body Soul ~ Surf Bali.
  • If you cancel 60 – 89 days before your date of arrival, 75% of your payment may be applied to another Mind Body Soul ~ Surf Bali. You will forfeit 25% of the price of your retreat.
  • If you cancel 15 – 59 days before your date of arrival, 40% of your payment may be applied to another Mind Body Soul ~ Surf Bali. You will forfeit 60% of the price of your retreat.
  • If you cancel 14 days or less before your date of arrival, you will forfeit 100% of your payment.

Mind Body Soul ~ Surf Bali does not offer cash/check or credit card refunds for any reason. A portion of your payment may be used as credit for another surf camp week within one year of your original surf camp date depending on availability. We will gladly transfer your credit to another guest.

Exceptions to our policy cannot be made for any reason. We do not offer credit for arriving late or leaving early. You automatically agree and accept our Terms and Conditions as soon as you send us a booking form.
Cancellation by Mind Body Soul ~ Surf Bali

Mind Body Soul ~ Surf Bali reserves the right to resign from a contract under extraordinary circumstances: If the booked service and/or arrangement can not be provided due to force majeure (e.g. epidemics, storms, catastrophes, strikes, political unrest, war, terrorism, etc), or if certain conditions present unacceptable danger to the participant, Mind Body Soul ~ Surf Bali has the right to cancel the contract with immediate effect. Payments already made by the customer will be refunded. Any expenses incurred above and beyond the original invoiced amount will not be refunded.

If Mind Body Soul ~ Surf Bali must cancel or change a scheduled camp date for any reason, you may transfer your full camp payment to another camp due to availability, or you may request a full refund of your payment. Mind Body Soul ~ Surf Bali is not responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, illness, etc.
Travel insurance

Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees. We strongly recommend the customer purchasestravel cancellation insurance through your local travel agent or online.

To join one of our surf camp weeks every customer must also purchase a travel health insurance including accident insurance. It is up to the client to take care of all needs and eventualities.

PP/Night from US$ 250