
Discover the surf
Welcome to Lagos! A picturesque coastal town in the Algarve region of Portugal that offers much more than just stunning beaches, dramatic cliffs, and a vibrant surf culture. With its rich history, Lagos boasts remnants of its past when it was an important center of activity during the Age of Discovery.
Grab a coffee in one of the many charming cafes of the old town and take a wander down the narrow cobbled streets where you'll be greeted by local vendors selling their wares. Explore the city walls and the historic forts that once helped protect the town, or even take a kayak tour down to the famous grottos of Ponta da Piedade.
If sightseeing isn’t your thing, go surf! There are waves for every level, every craft and every size just waiting to be conquered. With over two dozen waves in and around Lagos, there’s virtually a fun bank around every corner.
Praia do Amado
Located just a short drive west of Lagos, Praia do Amado is a renowned surf spot that draws wave riders from near and far. With its consistent Atlantic swells, this beach break provides a variety of peaks suitable for surfers of all levels. Whether you're a beginner looking to catch your first wave or an experienced surfer seeking punch and power, Praia do Amado offers a playground of possibilities.
Ponta da Piedade
For a unique surf experience surrounded by natural beauty, head to Ponta da Piedade. This iconic landmark, with its towering cliffs and rock formations, sets the stage for memorable sessions. The area features a mix of reef and beach breaks, offering both left and right waves. Intermediate and advanced surfers will appreciate the raw Atlantic power, zipping fast lips and the occasional tunnel all against a stunning backdrop.
Meia Praia
Stretching for miles along Lagos' coastline, Meia Praia is one of the Algarve's longest beaches. This expansive sandy beach is ideal for beginners and longboarders looking for a mellow session. The gently rolling waves and forgiving nature of Meia Praia make it a perfect spot for surfers looking to improve their skills or simply enjoy a few waves on the chill.
Praia da Luz
A short drive to the west of Lagos, Praia da Luz offers an all familiar scene; a long, rugged stretch of coast, clear water, raw Atlantic swells and fun waves. This sheltered beach break is known for its consistent waves and great vibe. The waves at Praia da Luz are generally smaller and suitable for beginners and intermediate surfers. Enjoy the laid-back vibes and fun, rippable waves.
- Coaching
- Guiding
- Equipment Rental
- Spot Transfers
- Airport Transfers
- Packed Lunch
Your accommodation
- Family
- Couple
- Solo Traveler
- Groups
- Beginner
- Longboarders
- SUP
- Body Boarders
- Yoga Fans
Surf Mansion Lagos
After 26 years at Vila Catarina it is time for a new Surf Mansion in 2023. Our new all-inclusive surf camp on Portugal’s Algarve surrounded by lush gardens, pool, BBQ area and stunning ocean views. Being the heart of The Surf Experience, its first-class cuisine will blow you away.
Transport from and to the beach will be provided every day.

The villa has two to three bedrooms with bathroom ensuite or on the aisle (shared by two rooms). As soon as you arrive, you will feel at home.
The gorgeous villa is located only a 5-minute drive outside of Lagos. The beautiful garden and swimming pool are the perfect surroundings to calm down after a day at the beach.

You start your day with a coffee and a set breakfast table. Enjoy breakfast, prepare yourself a lunch package and jump into the surf vans. On Tuesdays and Fridays we will give you a lift into Lagos to enjoy a meal and a night out. You can enjoy fresh home cooked dinners in the villa on the rest of your stay. On Wednesday you can stretch out your muscles after surfing during the afternoon Yoga session.

There are two accommodations for our guests on the property: The Surf Mansion and the Cottage.
The Surf Mansion provides single, twin/double rooms and one triple room. All of the rooms in the Surf Mansion have a private bathroom (the bathroom of two rooms is private but on the opposite side of the hallway).
The cottage has three twin rooms and one double room (140cm wide bed). All guests of the Cottage share one bathroom (one shower/one toilet). There are two additional sinks and there is a common living room.
When you request a shared room the room will be shared with mixed gender, please inform us if you wish to share this room only with room mates of the same gender.
Rooms
All rooms are brand new and individually furbished. All rooms have a private bathroom (two of the rooms have a bathroom on the opposite side of the aisle).
Double Room
This is a double room (double bed is 2m wide) with en-suite bathroom, with a mural painted by a local artist.
The room has a beautiful ocean view.

Double Room Under Water
Our double bedroom (double bed is 160 cm wide) has a mural painted by a local artist. It features a private bathroom across the hallway.
You will share the room and bathroom with one other person.
The room can be booked as a single room, if you wish.

Twin Room Music
Our twin has a private bathroom that is on the opposite side of the hallway.
The room can be booked as a single or twin room, if you wish.

Twin Room Surf
This twin bedroom (2 single beds) has its luxurious en-suite bathroom.
It was decorated and furbished with the theme surf. The room has a beautiful garden view.

Twin Room Beach
Our twin has an en-suite bathroom, with a beautiful ocean view.
The room can be booked as a single or twin room, if you wish.

Twin Double Room
Our twin bedroom has a shared bathroom with one other twin room.
You will share your room with another person.

Triple Room Yellow
Share your room with other amazing people. This room has 3 beds and its private bathroom. No bunkbeds are to be found in this room and it is very spacious. This is a shared room with mixed gender.
The room can be booked as a single room, if you wish.


The Cottage
The Cottage is a separate building on the property of the Surf Mansion. It provides four cosy rooms with a shared bathroom for all guests.
The packages are the same as with the Surf Mansion and you will use the same common areas.
It is our budget accommodation.
The Cottage - Room 1
There are two single beds in your room.

The Cottage - Room 2
Your room has a 140cm wide double bed. You can either share it with your friend/partner or book it as a single room.

The Cottage - Room 3
This room provides two single beds, to be shared with another person.

The Cottage - Room 4
This room provides two single beds, to be shared with another person.
What awaits you
A beautiful oasis of tranquility
Nested in a beautiful neighbourhood away from the bustling streets of Lagos, this exceptional surf camp offers a unique retreat surrounded by lush gardens and captivating ocean views. Immerse yourself in the serenity of this one-of-a-kind destination, complete with a swimming pool and breathtaking vistas of the Atlantic.
The villa features two to three bedrooms, with options for ensuite or private bathrooms, ensuring a comfortable and welcoming stay. From the moment you arrive, you'll instantly feel at home, providing the perfect escape from fast-paced city life.
Elevate your surfing skills with TSE surf lessons in Algarve
Embark on an incredible surf journey in Algarve with TSE's progressive surf lessons designed for beginners, intermediates, and advanced surfers. TSE’s expert coaches provide hands-on instruction to help you reach the next level.
Start your day with sunrise yoga, followed by a nourishing breakfast. Embark on a road trip to discover the best waves in the region. Enjoy surf lessons and a beachside lunch. Return to the camp for video analysis and theory sessions. End the day with a delicious dinner prepared on-site or explore the local town.
Surf, eat, sleep, and repeat - immerse yourself in this captivating cycle as you embrace the perfect blend of surf, delicious cuisine, and rejuvenating rest in Algarve.
The ultimate surf trip on your terms
Get ready for an unforgettable surfing adventure with TSE Surf Camp in Algarve! Whether you're a beginner, intermediate, or advanced surfer, their team of expert instructors is dedicated to providing a safe, fun and progressive environment for you to level up your skills.
If you feel you want it, step it up a notch and trade surf lessons for guiding, the team at TSE has you covered, taking you to wherever it pumps. Take the guesswork out of spot checks and leave it up to the team to maximize your time in the water before spicing it up with a yoga sesh to pamper those shoulder muscles.
If leveling up your skills on steroids sounds more like you, opt for one-on-one coaching to make the most of your surf trip.
110% focus on surf
With morning and afternoon sessions every day, you'll have ample opportunities to hit the water and improve your skills. The experienced team at TSE goes above and beyond, capturing stunning photos of you in action while surfing. Additionally, they provide video analysis and on-land coaching twice a week to help you fine-tune your technique. If you are serious about your surfing, TSE is the right place for you.
World class cuisine meets world class waves meets world class nightlife
Have your mind blown by TSE’s in-house chef Connie. From delectable vegetarian and vegan options to catering to special dietary needs, Connie's culinary skills promise an unforgettable dining experience. Twice a week, guests have the chance to explore the vibrant local restaurants in town, savoring a diverse range of flavors. Afterward, immerse yourself in the lively nightlife of Lagos, where you can unwind with a drink or dance the night away at the city's renowned clubs.
5 reasons to choose TSE Surf Mansion Lagos:
27 waves in the area
All kinds of activities when it’s flat, from yoga to SUP, TSE got you covered
Exceptional food with a world of flavors
Gorgeous upscale surf camp surrounded by lush gardens and incredible views
Progressive surf program focused on beginners, intermediates and advanced punters
Surfing in Portugal with The Surf Experience
Surf school in Portugal. Whether you are a beginner, an intermediate or an advanced surfer, our progressive surf lessons will match your abilities. The aim of the Surf Coaching is to take your surfing here in Algarve to the next level as quickly as possible with hands on instruction.

A typical surf day with TSE
07:30 Sunrise Yoga (optional)
08:45 Healthy and rich breakfast
09:30 Road trip to the best waves
10:30 First Surf Lesson
12:30 Lunch at the beach
13:30 Second Surf Lesson
17:30 Video Analysis, Theory lesson or Yoga
19:30 Dinner or hitting town
Surf, Eat, Sleep - Repeat.

Surfschool
Surf school in Portugal since 1995
Join our surf courses with a surf lesson in a group or take our private surf lessons. If you are a beginner or already have experience surfing, the surf coaching will suit you best. We make sure that you learn how to surf in a safe and supportive environment. Let our experienced surf coaches take you to the beautiful and unique beaches of Portugal’s Algarve.
Here in the South of Portugal, we are blessed with loads of sunshine and surf conditions all year.
We offer surf courses for everyone.

Surf lessons and surf coaching
We’ve been giving surf lessons for first-time surfers around Lagos in Portugal since 1995 and everybody leave the surf courses with a taste for saltwater and a smile on their faces. If you want to learn how to surf without pressure or fear of failure, then join our surf school: safe learning with a focus on FUN!. Our surf instructors will teach you the basics in practice and theory. Our coaches are always there to offer advice on the beach and in the water.
To make sure you get to surf waves suited to your ability we implement a surf level system. This helps us pair you with a surf group seeking the same type of waves and coaching experience. We teach all leveles: beginners, intermediate, or advanced surfers of all ages! Our team of professional surf coaches and level system sets us apart from other surf camps.

Beginners
The Algarve offers many beach breaks and perfect conditions for beginners to catch your first green wave and improve your take-off

Intermediates
There are many perfect waves close to our home or a bit farther away. Surf with us!, it will push your skills and perhaps make you an advanced surfer by the end of your stay.

Advanced surfers
Even a south swell can bring us 4 feet weaves close to our camps. And don’t miss the legendary breaks of the west coast!.

The surf day include
Surfaris to West and/or South Coast (lessons)
About 3 hours of water time, coaching/lessons daily
Fully qualified and friendly surf coaches
Everything included: board and wetsuit
Spot introduction (dangers, rips, currents, paddle out/in)
Lunch at the beach
Lot’s of laughter, sun, fun and good times

TSE Kids and Family Surf School
Teaching kids since 1995 - together with our nanny, we make sure that your kids learn this new sport in a thrilling and emphatic way. Making sure the whole family will have an amazing experience and lots of fun.
The focus is specially on the little ones: children between 6 and 11 learn to surf the fun way with professional supervision.
Surf coaching 3 to 4 hours caring, and 2 hours of water time
Fully qualified and friendly surf coaches and nanny
Learning theory in a playful way on the beach
Surfboard and wetsuit
Available for the whole family

Our team has years of experience in both surfing and teaching children. As a consequence, we are able to choose the best beach on Portugal’s Algarve for all conditions. We create a motivating and safe atmosphere. The surf groups are 1:4 and therefore we are able to provide individual coaching to every little surfer.

We use the natural joy of movement to support a fast surf skill approach. We also offer special surf equipment. The soft boards, for example, have excellent floating ability and comply with the latest safety regulations. A fast learning process is guaranteed!. To make sure of this, the practical part of the lessons is held in the whitewater waves, in the beach-front area. It is our goal to make your kids happy and for you to enjoy a relaxed family trip.
The family surf lessons are taking place from Monday to Saturday from 7:45 a.m to 12:15 p.m, we’ll meet at our family surf school base in Luz.
Please note: The children need to be able to swim well.
Please make sure the kids bring a bag with a bottle of water, sun protection, medical belongings, contact number, signed form and other general beach equipment.

Video Analysis and Theory
2 times a week vide analysis and surf theory.
The Surf Experience is a family affair surf camp and staying in our new surf mansion is a perfect chance to participate in the surf culture at all levels. Not only we teach you everything about surfing in the water, our surf experienced surf coaches will teach you also everything you need to know about surfing: technique, rules, tides or behaviours in the water. Two times a week we film you while surfing and analyze the videos together in order to improve your skills even more.

Surf N’ Yoga
Join our daily yoga classes in the morning to get ready before surfing or in the evening after surfing.
Yoga sessions will be held with a minimum of 2 participants. Private lessons are also available. The lessons are one hour long and they are open to anyone who is interested during the stay at the camp. They incorporate strengthening and releasing poses, working specific areas of the body that are required for surfing. You will also work on breathing awareness and relaxation techniques.
Yoga is a great tool to bring with you out in the water, as it will improve your ability to catch waves and find the balance out there once you get the wave.
The yoga lessons in our Surf Camp are held in a calm atmosphere at a dedicated yoga space.
Our yoga teachers practice different styles of yoga, from the dynamic Vinyasa flow to a relaxing Yin Yoga. Our lessons have a good balance and mix of dynamic and stillness’ combination of Yin and Yang.

Surfing & Yoga
They have more in common than it may appear at first glance:
They both demand endurance, strength, flexibility, body tension and harmony between body and mind. For this reason, yoga is practiced by a growing number of pro surfers like Kelly Slater and Rochelle Ballard. At the same time, an increasing number of yoga devotees wish to experience their mental and physical balance in combination with the harmony of nature and the ocean that is provided by surfing
Yoga
Inhale, exhale and activate your muscles before surfing or join one of our classes after the surf to relax and stretch your body.
1, 3 or 5 sessions.

SUP - Stand Up Paddling | Yoga & Tours
SUP Yoga
Tuesdays & Fridays
1H lesson

Sunrise Tour
July - September
2H Water time

Sup Tours
Go for a beautiful sunrise paddle, explore the caves of the Algarve, or just rent the SUP boards.
The ocean is amazing and there are so many ways to enjoy it. We discovered stand up paddle barding and want to share this passion with you. The sunrise tours are the most amazing way to start your day!
We share the first rays of sunlight only with the ocean wildlife and some fishermen in the distance
Before the sun comes up we are on the water, to make sure we experience the sunrise right there where it is most beautiful: the ocean!. So, we pick you up early in the morning from Lagos, Luz or Burgau, give you the SUP boards, wetsuits, lifejackets and make sure you get a proper SUP introduction.

If everybody feels fit enough, will paddle as far as Ponta da Piedade. During this time, we will get to see the beautiful cliffs of the Algarve, paddle into caves and get to go to beaches you can only access from the water. It is truly the most relaxing and special way to start your day. We will make sure you get the best sunrise experience!.
Details:
Start: 06:00/ 06:30 o’clock
Duration: 2 until 3 hours
Location: Cliffs of the Algarve
The group consist of 8 paddlers maximum and you should be able to swim just in case you fall into the water. The tours start with a minimum of 3 paddlers and can be canceled at short notice by TSE when it’s too windy or wavy, because of safety reasons.

SUP Yoga
Enjoy the calm and quiet water and surroundings in the early morning at Meia Praia with SUP Yoga
With SUP Yoga you get the feeling gf letting go, grounding, balance, stability, focus and trust in life. It is the perfect combination of power, strength and relaxation.
The instability on the outside strengthen the inner stability. It brings body and mind in balance inside and outside. Concentration, coordination and breathing are core attributes.
Details:
Days: Tuesdays & Fridays
Start: 07:15 o’clock
Duration: 1 hour
Location: Meia Praia, Lagos
The group consist of 8 yogis maximum. The yoga lessons starts with a minimum of 3 participants and can be canceled at short notice by TSE when it’s too windy or wavy, because of safety reasons. We will make sure you get the best experience!

Climbing
Surf N’Climbing
Rock climbing & family climbs - a perfect symbiosis of sports and surfing
After months of exploring the cliffs of the Algarve we offer new challenges: Rock climbing and Bouldering. The rock climbing courses are the perfect adventure for everybody who wants to check and expand their vertical comfort zone. Climbing and surfing are a perfect symbiosis of nature sports. And the Algarve offers you the perfect adrenaline rush in both the horizontal and vertical axis.
Rock Climbing
Your are exactly in the right place if you want to try out a new sport that requires you to use your whole body, or if you haven’t touched the ropes for a while. You will receive a step-by-step introduction to the equipment and will learn the basics about safety and climbing techniques. In a 2 person team you will make your first top rope climb with the appropriate securing materials. There are two locations to chose from: the cliffs of the Algarvian coastline or Rocha da Pena which is more inland.
Cliffs / Rocha da Pena
High and Low season
Beginners and Intermediate
Deep Water Solo
High and Low season
Climbing level at least 6a and have to be a good swimmer
Jet Surfing
Surfing without wind and waves but with speed? For the first time in Portugal you can get the experience!
A unique, unforgettable experience with the best motorized surfboard in the world. As thrill seekers and water sport lovers, we could not wait to try jet surfing. We are excited to be the first company to offer jet surfing in Portugal. Comer experience a new form of surfing with us!.
Massages
Surfers take a lot of pounding that by the end of a day in the water, leaves them with tight, sore muscles. Tense muscles can have a domino effect, spreading through the entire body and affecting nerves, muscles and bones. Our surfing massages directly address this problem by easing muscles and enabling the body to maintain a healthy posture and balance.
Surf Massage
Relieve tired muscles after a long day of surfing with a. Relaxing or invigorating post-surf massage. An the best thing is that you will be treated by highly qualified, skilled hands in the comfort of one of our villas.
In addition to being good for your soul and feeling great, massage helps to break down the lactic acid build-up in exhausted muscles, it speeds up your circulation and thus brings fresh oxygen and nutrients to the muscles to help them repair and improve their condition.
Full Body Massage
60 minutes: Promote a sense of relaxation with this Swedish deep tissue massage, relaxing but invigorating to relieve muscle tension and stress. Using a plain oil.
Back, Neck and Shoulder Massage
30 minutes: Deep, relaxing massage to appease typical tensions in the back, neck and shoulder area using a plain oil.
After surf Thai Massage
60 - 200 minutes: A profoundly relaxing massage. The combination of soft and flowing movement with deep stretching gives you a state of deep relaxation and regeneration.
Full body
Swedish style massage, firm and invigorating to relieve muscle tension and stress
Swedish Relax Massage
Swedish style massage
Facilities
Yoga shala
Table tennis, Slackline, indoboards
Pool, garden and sun lounges
Outdoor lounge areas
Chef & kitchen team
Board room
Free wi-fi
Full-time host team
Free tea & fruits
Smart TV, Stereo
In-house shop
Hairdryer

Connie’s Amazing Dishes
Connie’s world-famous skills in the kitchen have to be sampled to be believed, her truly first-class cooking will blow you away. Vegetarian, vegan, any allergies? No problem at all!

Two nights a week, we will drive you into town and you will be able to choose between the numerous great restaurants. Most people usually stays in town for one or two drinks as well to get to know the famous Lagos nightlife…
Included
All-Inclusive Surf Camp | Surf Mansion/Cottage
You don't want to worry about anything? This is the perfect offer for you. Choose either between surf lessons for beginner or intermediate surfer You can also pre-book yoga lessons, if you wish.
Every day surfing (except arrival and departure day)
Surfaris to West and/or South Coast (lessons)
About 3 hours of water time, coaching/lessons daily
Spot introduction (dangers, rips, currents, paddle out/in)
Surfboard and wetsuit
Lunch at the beach
Theory lessons and video analysis
One yoga session (1h – on Wednesday)
Bed in a shared room with shared or private bathroom
Dinner (except Tuesdays and Fridays), daily breakfast and lunch
Two transfers into town (on Tuesdays and Fridays)
Usage of lounge/garden with TV, stereo, pool table, PC, ping-pong, swimming pool
All-Inclusive Surf & Yoga Package | Surf Mansion/Cottage
Surf & Yoga every day!
Every day surfing or guiding (except arrival and departure day)
Yoga lessons every day - either in the morning or the afternoon (expect arrival and departure day)
Surfaris to West and/or South Coast (lessons)
Daily about 3 hours of water time, coaching/lessons
Spot introduction (dangers, rips, currents, paddle out/in)
Surfboard and wetsuit
Lunch at the beach
Theory lessons and video analysis
Bed in a shared room with private (Surf Mansion) or shared (Cottage) bathroom
Dinner (except Tuesdays and Fridays), daily breakfast and lunch
Two transfers into town (Tuesdays and Fridays)
Usage of lounge/garden with TV, stereo, pool table, PC, ping-pong, swimming pool and slackline
All-inclusive Surf Guiding Package | Surf Mansion/Cottage
You don't want to worry about anything? This is the perfect offer for you if you are a more advanced surfer and want to take surf guiding. You can also pre-book yoga lessons, if you wish.
Every day surfing or guiding (except arrival and departure day)
Surfaris to West and/or South Coast (lessons)
About 3 hours of water time, coaching/lessons daily
Spot introduction (dangers, rips, currents, paddle out/in)
Lunch at the beach
Theory lessons and video analysis
One yoga session (1h – on Wednesday)
Bed in a shared room with private (Surf Mansion) or shared (Cottage) bathroom
Dinner (except Tuesdays and Fridays), daily breakfast and lunch
Two transfers into town (on Tuesdays and Fridays)
Usage of lounge/garden with TV, stereo, pool table, PC, ping-pong, swimming pool, and slackline
Surf Guiding - dayguests
No instructor, just waves! (…and a ride to the beach…) Just select the timeframe and then choose the dates on which you want to have guiding.
This is for the more advanced surfers who know what they want but do not want to waste time getting there.
Our guided surf tours will give you the benefit of local knowledge and more time spent in the water. It is for surfers who feel comfortable paddling out by themselves and are aware of surf etiquette.
Transfer to the west and/or south coast
Spot introduction
Friendly guide with local knowledge
Lunch at the beach (sandwiches, snacks fruits)
Surf Training - dayguest
Choose the timeframe, when you want to surf with us, then select the exact days on which you want to have the lesson
We’ve been having surf lessons for first-time surfers around Lagos in Portugal since 1995 and even the most landlocked individuals leave the surf courses with a taste for saltwater and a smile on their faces. If you want to learn how to surf without pressure or fear of failure, then join our surf school – safe learning with a focus on FUN!
Transfer to the west and/or south coast
Pick up from your hotel/hostel in Lagos or Luz (if needed)
Daily about 3 to 4 hours of water time
Fully qualified and friendly surf coaches
Board and wetsuit
Spot introduction at the beach
Lunch at the beach (sandwiches, snacks, fruits)
The place to be in Lagos
Directly at the west end of Meta Praia, the city beach of Lagos. Rentals and tours for surfing, SUP, Jet Surf Boarding, or Kayaking, make the best out of your day at the beach.
Everyday is a surfing day!
In our Surf Mansion you get to surf everyday. Except on your arrival and departure day – these days can be added as an extra if you arrive before 9:30 AM and leave after 5 PM.
Check-in and Check-out dates are up to you, we only ask you to stay with us for at least 4 nights.
Rentals
We also rent surfboards and wetsuits in Lagos! You can either rent surfboards with us in our Surfcamp Vila Caterina or you can visit us at Meia praia Lagos.
Rent your surfboard and wetsuit with us! Our multilingual staff are on hand to get you suited and booted for an epic day at the beach.
We have variety of surfboards, so no burden and hassle of transporting your owns to Portugal’Algarve. We have a huge selection of all kinds of different surf boards available to suit all levels and tastes
What we rent:
A huge variety of Surfboards
SUP boards: Stand up paddle at Meia Preia
Wetsuits
Kayaks and many more…
GT&C
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A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.
The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
TSE.The Surf Experience LdaSagres 8650-365
Portugal
508510287
Your personal expert for this trip

Bernardo Ralão grew up chasing Swell up and down the Portuguese coast, eventually shaping his own path with a surf-coaching project and a surf school. He’s all in when it comes to the surf lifestyle — from dialing in technique and geeking out on board design to scouting new Breaks and planning the next mission. For him, surfing hits the sweet spot between progression, creativity and pure adventure. His favorite sessions are the ones shared with friends in Portugal.





























