
Discover the surf
LowPressure’s Stormrider Surf Guide says
The wide River Gironde divides the rocky coastline of northern France from the endless sands of Europe’s longest beach to the south. Encompassing the départments of Gironde and Landes, the region of Aquitaine stretches in a straight line of sable from Pointe de Grave at the mouth of the Gironde to the long jetty at Boucau, flanking the mouth of the river Adour. This “beach” is on an unrivalled scale, and while each coastal town has its own wave variation, these 230 sandy kilometres represent the best beachbreak barrels in Europe. Bordeaux surfers frequent the waves found at the end of irregular access roads through the pine forests including the consistent and earliest French pro contest venue of Lacanau. Long stretches of beach remain unridden as crowds stay close to the towns and car parks even in summer, when a 20min walk could be rewarded. South of the Basin d’Arcachon, the same applies down to Vieux-Boucau where crowds begin to increase along with the wave size. The southern part of Landes benefits from the deep submarine canyon that cuts through the continental shelf of the Bay of Biscay, pointing directly at the town of Hossegor. Known as the “Fosse de Capbreton” this swell-focusing trench (or ‘gouf’) is the reason that Hossegor has forged a reputation for being one of the best beachbreaks on the planet. Up to 3m, Hossegor’s beaches deliver exceptionally powerful, perfect peaks, often very close to shore and invariably hollow. When conditions conspire, spitting barrels can be spied far into the distance in either direction, spreading groups of surfers away from the main access points. On the downside, currents and longshore drift can be brutal, sandbars are constantly shifting, paddling-out channels are scarce at size, tidal ranges are large and wind protection is almost non-existent. However none of these factors have deterred the ever-growing crowds of riders and surf companies that call Hossegor home, helped by the fact that this corner of Europe’s Atlantic coast has the warmest water temps, allowing up to four months of rubberless surfing. Southern Landes is close to being a year-round destination, although big, cold beachbreaks at La Nord or smaller, crowded Capbreton are not everyone’s idea of fun. Summer and autumn are the pick as the W-NW winds are at their lightest and the weather and water at their warmest.
Find more general info about when to go and statistics on the Low Pressure’s Stormrider Guide website
- Coaching
- Guiding
- Equipment Rental
- Spot Transfers
- Airport Transfers
- Packed Lunch
Your accommodation
- Couple
- Solo Traveler
- Groups
- Beginner
- Longboarders
- Yoga Fans
Star Surf Camp Moliets is located in the campsite Les Cigales*** in Moliets, France. The camp offers three-star comfort and services. Facilities include washrooms, site-wide Wi-Fi, pétanque bowling area, tennis courts, barbecues, ping-pong, volleyball area, multi-sport, refrigerator, washing machine and spin drier. As well as a few stores near the camp which include; supermarket, newsagent, bakers, croissant shop, boutiques, a bar and a restaurant.
Normal Tents
With Star Surf, You’re Surf Camping in Style in Moliets Your brand-new, stylish Surf Camp Moliets Accommodation!
During your surf camp holidays with Star Surf Camps, you’re staying in our beautiful and new bell tents. Sharing these amazing tipis with a maximum of just 2 other surf camp guests means that your surfing holiday accommodation provides you with ample space and is the perfect home away from home. And better still, we’re also providing you with the very best memory foam mattresses available: allergy free, high density, super comfy and guaranteed to give you a great night’s sleep after a brilliant day surfing. All you need to bring is your a pillow, a sleeping bag or bedding and a smile!
Treat yourself to one of our Private Tents and get one of our beautiful bell tents all to yourselves! Our private tents are the same large 8-man tipis and come with our high quality mattresses, either as two singles or one double, and simply make the perfect surf holiday hideaway for two!
The image below shows our private tents with two single mattresses and bedding.
Luxurious & Bohemian
Your Stunning Surf Holiday Bell Tent Accommodation! Fun & Active Surfing Holidays without Compromising on a Great Night’s Sleep!
A perfect surf camp day in our Moliets DELUXE surf & yoga camp means surfing great waves, meeting like-minded travellers, doing sunset Yoga on the beach and among the beautiful French pines and kicking back in our brand-new, luxurious bell tents! This summer, spend your surfing holidays in our intimate DELUXE surf & yoga camp with beautiful, bohemian bell tents! With raised, wooden beds and memory foam mattresses, these beautiful bohemian-style tents provide the ideal surf camp home away from home!
Individually and uniquely decorated as well as equipped with power outlets, you’re sharing our spacious bell tents with a maximum of just 2 other surf holiday guests. These great additions to our surf camp not only provide a spacious and stylish surf holiday home, but are equipped with the latest surf camp memory foam mattresses! High in density, allergy free, extremely comfortable, these mattresses guarantee a wonderful night’s sleep after a great and active surf camp day! All you have to bring is your pillow, bedding or a sleeping bag and, of course, a big smile!
And should you want to pack lighter for your surf holidays to our Moliets DELUXE camp, don’t worry!
What awaits you
3 reasons to camp down with Star Surf Camp:
- Great, newly refurbished camp with all the facilities you could desire.
- Surf lessons in very close proximity to the camp with professional coaches ready to get you going!
- Loads of activities on offer to ensure you are always entertained in or out of the water.
Perfect mixture of surfing and partying
Looking for an action packed, adventure holiday, then Star Surf Camp is the place for you. Situated in the beautiful town of Moliets, this infamous camp offers the perfect mixture of surfing and partying for those thrill seekers and party animals. Pitched in the centre of a lush pine forest and minutes from the white sandy beaches, the camp has loads to offer to ensure you have an unforgettable stay.
On site chef will cook up some mouth-watering grub
The camp is made up of spacious three and two man tents with separate, secure sleeping compartments and numerous showers and toilet facilities. Having been refurbished in 2015, the camp is in tip-top condition ready for your arrival. The brand new outdoor cinema will be a perfect spot to unwind at after a long day in the surf. Or if you prefer, relax in one of the many hammocks and chill out areas in and around the camp. There is also table tennis, skate and long boards and many other activities to keep you going into the early hours. Breakfast is supplied daily where you will find a wide selection to satisfy even the most ravenous of appetites. You can also choose to have dinner at the camp where for 6 nights out of the week the on site chef will cook up some mouth-watering grub. Snacks are provided during the day to keep your energy up for surfing, so there is no fear of going hungry.
Moilets- Plage is just outside the camp
The surfing lessons take place on Moilets- Plage just outside the camp to ensure optimum surfing time. With 10 hours of tuition per week, including theory, even the complete beginners will be near enough pros by the end of the week. If your still raring to go after the days lessons then the camp has a variety of activities on in the evenings to keep you entertained. Indulge in some music and drinks on the beach or for the more adventurous, head into San Sebastian for a crazy night out. If you still want more then paintballing and high rope courses are also available to book.
‘Tapas, Sangria & Party’-Tour to San Sebastián
Just 20 kilometers south of the French boarder, along the crystal clear coast of the beautiful Bay of Biscay, lies the vibrant city of San Sebastián. Its gorgeous harbour, lively city centre and grand Spanish plazas give the city a glamorous and sophisticated atmosphere by day, while uncountable busy tapas bars and numerous energetic night clubs make for its flirtatious and crazy vibe at night. Join Star Surf Camps on our fantastic trip to this city we’re sure you gonna fall in love with!
We start our San Seb trip in the afternoon with cool sangrias, delicious tapas and a tour around the old part of town and its bars. You’ll have enough free time to explore the city on your own, go shopping, stroll through the quaint, little streets or see the stunning cathedral before we make our way up gorgeous Monte Urgull. Overlooking San Seb’s breath-taking bay, the top of this hill makes for the ultimate starting point to a perfect night out! With a drink in your hand and a big smile on your face, watch an incredible sunset and get ready to hit the bars, night clubs and to party all night long!
In other words, it’s as easy as this: San Seb’s Spanish flair and great summer vibes together with our awesome Star Surf atmosphere make our trip here an absolute must-do and certainly an adventure not to miss out on!
Entertainment in Moliets
Woohoo, bring it on!! We’ve got an awesome weekly entertainment schedule for you that’s adjustable to the weather (and to how you feel after yesterday’s night out).
We’ll definitely welcome you to our surf camp in style, take you out to the local bars and on a fantastic ‘Tapas, Sangria & Party Tour’ to San Sebastián, Spain, enjoy a starlit outdoor movie night, indulge in our famous tarp surfing BBQ, have a sunset session on the beach with music and drinks and give you many, many other fantastic opportunities to mix and mingle.
On top of that, there’s plenty to do in- and outside the camp: Try our outdoor balance trainers, kick someone’s ass at table tennis, challenge our staff to a volleyball/ football/ basketball match or explore the local bars and shops of Moliets.
Hungry for More?
Well, if you’re still looking for more, we can arrange trips for you to go paint balling or to a nearby high ropes course. Also, our fun-loving Star Surf Camps team is always up for all sorts of spontaneous entertainment ideas you and your friends come up with!
Entertainment in Carcans
In Carcans, we’ve got an entertainment schedule for you that’s adjustable to the weather and your preferences. Next to Yoga, some of our weekly highlights are our surf movie night, a wine and cheese night, a sunset session on the beach with music and drinks, a BBQ, and many, many other fantastic opportunities for you to relax, mix and mingle.
On top of that, there’s plenty to do in and outside the camp. Relax in our unique and comfortable ‘Hammock Hotel’, read that book that’s been sitting on your shelf for months on our large sunbathing deck, try our outdoor balance trainers and brand new long boards, or use one of our beach cruisers and mountain bikes for a trip to the stunning Lake of Maubuisson or to explore one of many traditional French boulangeries or boutiques and the lively surf centre of the authentic ville de Lacanau.
New in 2015 are our weekly trips to Lacanau and Bordeaux. Those with enough energy can join us in cycling through the beautiful French pine forests to visit one of Europe’s most famous surfing towns. Lacanau is a surfing tourist hotbed and hosts some of the world’s best competitive surfers throughout the summer months. Or come along on our day trip to Bordeaux which gives you the perfect opportunity to wash the sand from your hair and experience one of Europe’s most awesome cities. Feast on incredible French cuisine, shop until you drop in local boutiques and end your day with a glass of some of the world’s best wines while enjoying the sunset.
Camp Food – Moliets Surf Camp Our Star Surf Camp Cuisine!
Every morning for your surf camp breakfast, we provide you with a delicious buffet that includes a variation of tea, coffee, juices, milk, cereals, honey, jam, fresh and crispy traditional French baguette, a large selection of cheeses, hams, salamis and other spreads. We also provide fresh fruit on a daily basis, tasty croissants, sweet and savoury crêpes and other delicious baked treats. You also get to take whatever you can’t try in the mornings as a picnic lunch for your day out surfing!
Five nights out of your surfing holiday week in our Moliets Surf Camp, we serve you a hearty dinner with variations of desserts. We love a good BBQ here at Star Surf Camps so, once a week, we get the coals burning and the summer vibes flowing for our delicious tarp surfing BBQ feast. And on the chef’s night off, we highly recommend you join our ‘Tapas, Sangria & Party Tour’ to San Sebastián which is one of the culinary and social highlights of the surf camp week in Moliets!
For a little snack during the day, we also have our on-site snack shack for ice creams, snacks, cold drinks, chocolate bars and other little treats that will keep you going on all of your sunny Molietes Surf Camp days!
Vegetarian and vegan options are available upon request. If you have any allergies or other dietary requirements, you can tell us during the booking process. We’re happy to cater for your needs on your surf holiday with Star Surf Camps!
Star Surf Camps Moliets DELUXE Cuisine
Delicious & Healthy Food Freshly Prepared for You Each Day by Our Surf Camp Chefs!
In our Moliets DELUXE yoga & surf camp, we’ll provide you daily with a large breakfast buffet that includes a selection of hot and cold drinks, cereals, honey, jams, fresh baguette, a variation of cheeses, hams and other spreads as well as fresh fruit.
Throughout your surf camp week, we’ll also prepare various Morning Specials for you, such as sweet or savoury crêpes, croissants, smoothies, variations of eggs and other delicious treats. And whatever you don’t get to try in the mornings, you can pack as a lunch for your day out surfing!
On five nights of your surf holiday week, our private, on-site chef prepares a fresh and delicious dinner with deserts for you. Vegetarian and vegan options are available upon request. If you have any allergies or other dietary requirements, please let one of our surf travel experts know in advance so we can cater for your needs on your surf holiday with us.
For a little snack during your sunny surf camp day, we have our on-site snack shack for ice creams, snacks, cold drinks, chocolate bars and other little treats to keep you going and happy!
Do not forget to bring cutlery, a plate and coffee mug to the surf camp. We also recommend you pack a little lunch box to take your picnic to the beach in for your surf lessons. Please help us reduce littler and protect the environment. Thank you!
Moliets Main Surf Camp
Free Surfer
- Food & Accommodation ONLY
- Bell Tent Accommodation for 2-3 pax
- Daily Breakfast Buffet, Picnic Lunch & 4 Dinners/ Week | vegetarian & vegan options available
- PLUS authentic French Vin & Fromage Night
- Yoga Surf Session
- FREE use of ALL surf camp equipment
Surf Chill
- 12 hrs of surf tuition
- 6x 120 minutes
- Bell Tent Accommodation for 2-3 pax
- Daily Breakfast Buffet, Picnic Lunch & 4 Dinners/ Week | vegetarian & vegan options available
- PLUS authentic French Vin & Fromage Night
- Surf Yoga Session
- FREE use of ALL surf camp equipment
- FREE UNLIMITED Wetsuit & surfboard hire
- 4 hrs of surf tuition
- 2x 120 minutes
- Private Bell Tent Accommodation for 2 pax
- 3 Meals/ Day | vegetarian & vegan options available
- Unlimited Yoga
- FREE use of ALL surf camp equipment
- FREE UNLIMITED Wetsuit & surfboard hire
- UPGRADE for additional 4 hours of surf lessons for only 49€ extra on the normal Surf & Relax price.
- 16 hrs of surf lessons and a surf theory lesson to start
- Stylish tipi tent accommodation
- Breakfast buffet, packed lunch & 4 healthy dinners
- Authentic French wine & cheese night
- Free Surf Yoga session
- Free access to surf camp equipment, such as balance boards, skateboards, beach games, etc.
- Free use of surf equipment inside & outside of surf lesson time
- Surf photography during your surf lessons
- Unlimited Yoga, Amazing Yoga deck, Forest, Surf Camp & Beach Yoga Sessions
- Unique yoga classes incl Surf Yoga & Meditation Classes
- Bell Tent Accommodation for 2-3 pax
- Daily Breakfast Buffet, Picnic Lunch & 4 Dinners/ Week | vegetarian & vegan options available
- PLUS authentic French Wine & Cheese Night
- FREE use of ALL surf camp equipment
- FREE Wetsuit & surfboard hire outside of surf lessons
Moliets Deluxe Surf Camp
Surf Deluxe
- Bell Tent Accommodation for 2 pax | raised beds | electricity
- Daily Breakfast Buffet, Picnic Lunch & 4 Dinners/ Week | vegetarian & vegan options available
- PLUS authentic French Vin & Fromage Night
- Unlimited Yoga
- FREE use of ALL surf camp equipment
- FREE UNLIMITED Wetsuit & surfboard hire
- 12 hrs of surf tuition
- 6x 120 minutes
Surf Deluxe Upgrade
- Bell Tent Accommodation for 2 pax | raised beds | electricity
- Daily Breakfast Buffet, Picnic Lunch & 4 Dinners/ Week | vegetarian & vegan options available
- PLUS authentic French Vin & Fromage Night
- Unlimited Yoga
- FREE use of ALL surf camp equipment
- FREE UNLIMITED Wetsuit & surfboard hire
- 16 hrs of surf tuition (8x 120 minutes)
The Weekender
- Bell Tent Accommodation for 2 pax | raised beds | electricity
- 3 Meals/ Day | vegetarian & vegan options available
- Unlimited Yoga
- FREE use of ALL surf camp equipment
- FREE Wetsuit & surfboard hire outside of surf lessons
- 4 hrs of surf tuition
- 2x 120 minutes
Chill Deluxe
- Bell Tent Accommodation for 2 pax | raised beds | electricity
- Daily Breakfast Buffet, Picnic Lunch & 4 Dinners/ Week | vegetarian & vegan options available
- PLUS authentic French Vin & Fromage Night
- FREE use of ALL surf camp equipment
- FREE Wetsuit & surfboard hire outside of surf lessons
Surf Your Heart Out Camp Moliets
Star Surf is renowned for its enthusiastic, professional and fun approach to teaching surfing. Our international team of professional instructors doesn’t simply watch you from the beach, but gets in the water with you to help you catch the best waves – sharing their stoke with you. Each week, you’ll receive ten hours of surf tuition. This includes theory sessions in the camp and lots of time surfing the amazing waves of Moliets-Plage, the beach just outside the campsite. The maximum group size for each surf lesson is eight surfers per one to two instructors. All our surf coaches are professional, experienced, fully licensed and qualified and also have a lifeguard qualification. The surf equipment (boards, leashes and wetsuits) is free to use within the surf lessons and free to use upon availability outside of them.
Do you want to spend more time surfing? No problem! Book our Surfer’s Delight option which includes five hours of additional surf instruction with our expert surf team. Suited for both beginners and intermediates, our Surfer’s Delight package gets you more personal time with your instructor to improve your surfing and also includes professional surf photo analysis.
GT&C
LineUpEXplorers GmbH (hereinafter LUEX), Köln, provides an internet-based intermediary platform for global travel-related products and services. For this purpose LUEX operates a travel information, communication and booking system on the internet. This offers travel-related products, services, and information. These terms and conditions govern the use of the entire LUEX offerings, also in particular the booking of trips, travel components and services. LUEX reserves the right to make provision for supplementary terms and conditions for certain travel-related offerings or destinations. As LUEX acts only as an intermediary, the specific and general terms and conditions of any third party offering a product or service shall also apply additionally. In the event of conflicting conditions, the general terms and conditions of LUEX shall apply preferentially.
The parties to the legal relations shall be designated as "Travellers", with a person who also makes a booking for one or more Travellers designated as a "Group leader". The member of a tour group shall also be designated as a "Group member". "Service provider" designates a company or person that delivers the actual product or service - usually on location at the destination - that LUEX (Intermediary) offers to Travellers.
1. Intermediary platform operator designation and information
LineUpEXplorers GmbH (abbreviated as LUEX)
Managing Director Tim Heising
Court Registration: HRB 99297 Cologne
Lütticher Str. 10
50674 Köln
Germany
VAT ID No.: DE221867890
Telephone: LUEX general: +49 231 97676992
LUEX bookings Surf: +49 231 97676992
LUEX bookings Snow: +49 231 97676994
Fax: +49 231 58695399
Skype: LUEX general: luex-lineupexplorers
LUEX bookings Surf: luex-surf
LUEX bookings Snow: luex-snow
2. Website
The website constitutes the fundamental information that LUEX provides to Travellers. The offers, representations, data, software, images, illustrations and information are subject to copyright in virtually their entirety. To the extent that the design, photos, selection and manner of composition and preparation have been prepared by LUEX, the rights are held exclusively by LUEX. Large quantities of information, offers and images are delivered by third parties, in particular also by Service providers. This content is also legally protected by copyright, trademark and competition law and may not be copied, transmitted or used in any manner other than within the scope of the website without the prior express written authorisation of LUEX or the rights holder, if applicable.
LUEX shall make every effort to update information and prices at all times. Nevertheless, there may be differences due to the volume of data, information and parameters. Prices and specifications can be found based on the individually prepared offering. The booking confirmation and the price calculated for the Traveller are definitive.
LUEX is unable to monitor or check all information provided, especially links to other websites. LUEX is unable to maintain and update this content. In this respect, LUEX is unable to assume any responsibility.
3. Intermediary services
LUEX facilitates the provision of travel-related products and services by Service providers in the form of travel modules and services. LUEX is not a tour operator and does not deliver, own or control any of the travel-related products and services on offer. The travel-related products and services are delivered directly by the Service provider. The offerings provided by LUEX are intended for natural persons. In this context, the Traveller / Group leader making the booking must be at least 18 years of age. A Group leader aged 18 years or over must book for under-age travel companions. The offerings are primarily intended for Travellers from Germany. In utilising this offering, the Group leader making the booking promises that they are authorised to act on behalf of their travel companions, in particular to arrange travel-related services and to conclude contractual arrangements in the name of the Travellers. The Group leader is liable to LUEX as the joint and several debtor in addition to the individual Travellers for the payment of the travel-related products and services booked. Legally binding declarations received by the Group leader are deemed to have been received by all Travellers in the tour group.
4. Bookings
To the extent that no further commitment periods have been agreed, the following shall apply: By filling in the booking templates and confirming the booking procedure, the Traveller/Group leader commissions LUEX to finalise the intermediated procurement with the Service provider. A confirmation of receipt from LUEX with respect to an order immediately after the Traveller/Group leader has transmitted the data does not constitute a binding confirmation of the intermediated travel-related products and services.
Immediately upon receipt of the booking, LUEX shall assess the availability of all the booked products and services from the Service provider/s. Following this assessment, the Traveller/Group leader shall be issued a booking confirmation. The Traveller/Group leader is obliged to check this confirmation carefully immediately upon receipt. If information appearing on the confirmation or in another document is incorrect or incomplete, the Traveller/Group leader is obliged to inform LUEX immediately - in text form if possible. Alterations at a later point in time can only be considered if LUEX could reasonably be expected to make such changes. Unreasonable alterations are such changes in particular that involve additional costs for LUEX, unless the Traveller/Group leader reimburses these costs.
A binding agreement between the Traveller and the respective Service provider shall only eventuate when the binding booking confirmation has been transmitted to the Traveller/Group leader; the automatic LUEX confirmation of receipt is not a booking confirmation.
The following applies when a Group leader makes a booking for several Travellers: With their booking, the Group leader confirms that they are permitted to legally represent the group members (Travellers) and that the Group leader is permitted to make and receive declarations on behalf of the group members. If travel vouchers are dispatched, they shall be sent solely to the Group leader for the whole tour group. Payments shall be processed exclusively through the Group leader with debt discharging effect.
The contractual obligation of LUEX is limited to the proper intermediation of the booked travel-related products and services. The contractual obligations of LUEX do not include the delivery of the booked product or service.
5. Payments, cancellation charges
LUEX is entitled to demand payment of deposits and outstanding amounts in accordance with the general terms and conditions as well as the terms and conditions of payment of the Service provider of the mediated product or service. Payment shall be collected as instructed by the respective Service provider. It is possible that the method of payment accepted by the Service provider may differ from the standard modes of payment used by LUEX or in Germany generally. The details are to be found in each of the offerings respectively. To the extent that nothing to the contrary has been agreed, the following shall apply:
Following receipt of the payment request, payment of the deposit indicated on the payment request is to be made in a single payment within one week by means of the payment method indicated. The deposit shall be at least 25% of the total price of the travel-related products or services that have been booked. The outstanding amount for the travel-related products or services is to be paid no later than 30 days prior to the commencement of travel as a single payment by means of the payment method indicated without any further request for payment. In the case of tour groups, the Group leader is responsible for ensuring consistent payment processing. The total price of a tour booked at short notice (within 30 days of tour commencement) is due immediately.
If due payments are not made or not made in full and the Traveller/Group leader does not pay after a reminder with a final due date, LUEX or the Service provider are able to withdraw from the particular agreement, unless LUEX or the Service provider is already responsible for a significant flaw, failing or shortcoming at this time. If the Traveller is responsible for the cancellation, LUEX or the Service provider can demand compensation in accordance with the agreed fixed rates for compensation. If nothing else has been stipulated within the offer/travel confirmation, the fixed rate in the event of the Traveller cancelling more than 30 days prior to departure is 25% of the price of the tour. The Traveller/Group leader is entitled to provide evidence of lower costs or costs that did not eventuate, while LUEX is free to calculate and demonstrate substantially higher costs.
LUEX assumes no currency risks. In order to minimise currency risks, LUEX shall exchange the travel payments received into the target currency of the country of the respective Service provider as soon as possible after receipt of payment. In the event of major currency fluctuations, the Traveller/Group leader shall indemnify LUEX against any proven currency exchange losses. Reimbursements shall be made solely by means of bank transfers in the currency of the recipient. Bank fees and charges shall be borne by the Traveller/Group leader.
If the Traveller/Group leader pays by bank transfer, LUEX can only facilitate a smooth booking process if the Traveller/Group leader uses the designated booking ID in the purpose field of the bank transfer which is specified in the request for payment. Otherwise LUEX may not be able to assign the payment to the correct booking. A failure to do that correctly can result in the cancellation of a trip in the worst-case scenario.
If the Traveller wishes to book not as a private individual, but as a business traveller acting on instructions or as a legal representative, this must be noted already during the booking process and cannot be subsequently altered. This can have taxation consequences and should therefore be carefully considered.
The customer shall receive a payment receipt in the form of a booking confirmation from LUEX showing the total price, either paid or to be paid to the Service provider.
6. Alterations, cancellations, reimbursements
In the event that a confirmed booking is modified or cancelled, LUEX is to be contacted as quickly as possible in this matter such that a possible solution can be sought in consultation with the Traveller/Group leader. Additional costs that result for LUEX or the Service provider shall be borne by the Traveller/Group leader, whereby LUEX reserves the right to invoice a minimum fee of €50 for changes demanded solely by the Traveller.
Should there be a modification or cancellation by LUEX / the Service provider, LUEX shall also contact the Traveller/Group leader as soon as possible and seek a possible solution.
LUEX notes explicitly that as an intermediary LUEX cannot assume responsibility for the performance of the Service provider. In particular, LUEX offers individual travel-related products and services to exotic destinations. The Traveller recognises that booking and processing these products and services are more difficult and that a higher degree of flexibility is expected of these than for mass tourism.
7. Complaints and ratings
Should the Traveller be dissatisfied with an aspect of the travel-related product or service received in a particular case and wish to submit a complaint, they are to approach the Service provider or their representative directly at the location during their current stay so that this person can attempt to solve the problem. LUEX recommends notifying the Service provider in text form that documents the shortcomings, if possible with the aid of photos.
If the problem cannot be resolved during the stay, the Service provider must be contacted within 30 days of returning from the trip. The Service provider should then respond to the correspondence according to the applicable laws and regulations. Receipt should be confirmed in 14 days and a full response received within 28 days. If this is not the case, an explanation for the delay should be received from the Service provider.
Should the travel-related product or service not match the description on the LUEX platform, the customer must approach the Service provider or their representative directly at the location during the customer's stay. LUEX shall support customers with respect to their complaint. LUEX is to be informed of the facts involved in the situation as soon as possible in order to be able to assist in finding a solution.
The Service provider is to be contacted immediately in the event of flight or transportation problems. Customers are to check information and the general terms and conditions given to customers via the Service provider before the commencement of travel.
8. Visa, passport and travel regulations
The Traveller/Group leader shall pay attention to the special visa, passport and travel regulations for the Travellers and their country of destination. LUEX makes every effort to inform customers as comprehensively and accurately as possible. To the extent that LUEX draws attention to particular details, this can only be considered as non-binding information. Considering the high number and frequency of possible amendments to regulations, Travellers/Group leaders are requested to contact the relevant embassy/consulate for the particular destination. In this respect LUEX can assume no responsibility whatsoever for any assurance, guarantee, currency or accuracy of the information. The information provided by Travellers’ ministries of foreign affairs are a reliable source with respect to many travel destinations.
It is the sole responsibility of the Traveller/Group leader to ensure that all Travellers are in possession of all requisite travel documents (passport, Visa, etc.) at the commencement of travel and that all Travellers fulfil the health requirements.
9. Insurance
To the extent that it is not expressly offered, insurance cover does not constitute part of the travel-related products and services offered. LUEX recommends that customers take out travel insurance, in particular travel cancellation cost insurance and in certain circumstances overseas travel insurance, including an overseas health cover component. LUEX names a reliable partner offering the relevant insurance policies to its customers at: http://www.luex.com/info/insurances.html.
10. Liability, responsibility
LUEX depends on the information provided to it by the Service providers with respect to the details of the travel-related goods and services. LUEX has only extremely limited opportunities to check such information with respect to their accuracy and completeness. Consequently, LUEX is unable to provide any guarantees or assurances with respect to the completeness, accuracy or currency of such information. The same applies for any other information made available by third parties.
LUEX is not liable for the availability of the travel-related product or service at the time of booking or for the performance of the booked travel-related product or service by the Service provider.
Within the scope of its performance obligations, LUEX is only liable for any losses that may result in the following cases, irrespective of legal grounds: The statutory regulations shall apply with the following restriction: Liability or minor negligence on the part of LUEX or its vicarious agents is excluded, provided that neither an essential contractual obligation was breached nor is there a case of initial incapacity, impossibility or default on the part of LUEX. Otherwise liability is limited to the value of the travel-related products and services booked, in any case however to predictable and typical losses. The exclusions of liability or facilitation shall apply in the same manner to the executive bodies of LUEX, as well as to their vicarious agents.
Travellers and Group leaders shall be liable to LUEX for each and every reservation/booking that is made in bad faith or with deceitful intent or with erroneous or incomplete personal data. The opportunity to book travel-related goods and services may only be utilised in order to make legal bookings as a Traveller or as a Group leader for a third party. At the same time, in utilising the offerings the Group leader guarantees that they are authorised and are permitted to act in the name of fellow travellers. In the event that there is a breach of these guarantee, the Group leader is liable without limitation to LUEX and their respective Service providers for the losses resulting from the aforesaid person’s actions.
In many countries there are safety standards that differ from those generally found in Europe, Australia or the USA. Travelers/Group leaders are strongly encouraged, also in their own interest, to access information once again immediately before commencing travel in accessible sources, such as the internet pages of the Foreign Office, with respect to changes in the travel regulations and safety warnings for the country of destination.
11. Final provisions
Should business terms and conditions or parts of the agreement be or become invalid, the validity of the remaining parts of the agreements shall not be affected.
Amendments or additions to all agreements, including a divergence from these general terms and conditions, are only possible in text form (written, by fax or e-mail). Oral agreements require written confirmation to be valid.
All communication between LUEX and a Traveller/Group leader is to be undertaken by e-mail if possible. The Traveller/Group leader therefore promises to receive and read e-mails and implement the information/instructions from LUEX accordingly. LUEX must be informed immediately of changes in contact details.
All contractual relations between LUEX, its customers and Service providers are subject exclusively to German law - with the exception of the UN Contract for the International Sale of Goods (CISG) convention. Köln shall be the mutually agreed place of jurisdiction for non-German Travellers.
Operator's address
Star Surf Camps LtdPoole, BH15 1TW
United Kingdom
Operator's GT&C
1. ACCEPTANCE:
1.1 By using this website and/or by making a booking you agree to be legally bound by these Terms and Conditions which shall take effect from your first use of the website.
1.2 These Terms and Conditions of Business (Terms and Conditions) form part of every quotation, offer or contract of sale between Star Surf Camps (UK) Limited (Company number 09334241) (Seller) and any buyer (Buyer) of a surf camp holiday and any related services (Services).
1.3 The warranties, representations and undertakings (if any) contained in these terms and conditions are the only warranties, representations and undertakings that apply to the Services and the Contract (whether made orally or in writing by any person acting or purporting to act on behalf of the Buyer or the Seller) unless agreed in writing by the Seller and such agreement contains a specific reference to the warranty, representation or undertaking.
1.4 These Terms and Conditions supersede any previous agreements, arrangements or negotiations between the Buyer and the Seller in relation to the supply of Services. However, in the case of a conflict between these Terms and Conditions and a term of the Contract, the term of the Contract shall prevail.
1.5 The Buyer shall request the Services it wishes to purchase via telephone or the Seller’s online automated booking system. A contract is formed when the Seller has received from the Buyer the Payment Price and the Seller has served a confirmation email on the Buyer (Contract).
1.6 Where a Contract is made by one person (Lead Person) on behalf of a group of people, the Lead Person confirms that they have the authority to make the Contract on behalf of everyone who is to receive the Services in the group, including children (Group). The Lead Person must ensure that all members of the Group are aware of and accept these Terms and Conditions. In any event, the Lead Person shall be responsible for the full cost of the Services for itself and the Group including any related charges under these Terms and Conditions.
1.7 The Buyer is responsible for reviewing the confirmation email and/or any booking details as soon as reasonably possible following receipt of such and must inform the Seller immediately of any errors or discrepancies. Any failure by the Buyer to promptly notify the Seller of any such errors or discrepancies will be deemed an acceptance by the Buyer that all booking and/or other details are correct.
1.8 Subject to availability and with the Seller’s agreement, the Buyer may make amendments to the Services purchased under the Contract at any time up to 1 week before and including the Departure Date. The Buyer shall be responsible for the cost of all additional Services and/or goods required and any Charges, if any, and shall provide payment for such immediately on request. The Buyer shall also be responsible for any administrative charges incurred by the Seller relating to any amendments. The Buyer accepts that amendments to the Contract may not be possible, particularly in the case of a last minute booking (being a booking made within 14 days from and including the Departure Date (Last Minute Booking).
1.9 Under these Terms and Conditions, the definition “Buyer” shall be deemed to include any of the Buyer, the Lead Person and all participants within a Group as the context requires, unless expressly stated otherwise.
2. TRANSPORT:
2.1 The Seller may provide a transport service (Transport Service) from the arrival airport to the Buyer’s chosen surf camp (Location).
2.2 The Transport Service is always subject to availability.
2.3 If the Buyer wishes to use the Transport Service, it should notify the Seller as soon as possible and in any event, no later than 14 days before the Departure Date.
2.4 The Seller shall aim to send the Buyer confirmation of the Transport Service booking and receipt of payment approximately 2 weeks prior to the Departure Date. In the case of a Last Minute Booking, the Seller may dispatch the confirmation by email to the email address provided by the Buyer and it is the Buyer’s responsibility to ensure it receives it or to notify the Seller if it is not received.
2.5 The Seller reserves the right to engage a third party to provide the Transport Service on behalf of the Seller. By using the Transport Service, the Buyer agrees to abide by these Terms and Conditions and any rules or regulations of the third party provider. If there is a conflict between these Terms and Conditions and any such rules or regulations of a third party provider of the Transport Service, these Terms and Conditions shall prevail.
2.6 The Buyer accepts that it may have to wait up to 5 hours for the Transport Service.
2.7 Any pickup, drop off or journey times given to the Buyer by the Seller and/or a third party engaged by the Seller, are estimates only and time shall not be of the essence for any given times or dates.
2.8 The Seller or a third party providing the Transport Service may cancel the provision of the Transport Service at any time and for any reason, in which case the Buyer shall be responsible for organising an alternative method of transport to their Location and any associated costs. The Seller shall have no obligation to provide an alternative Transport Service.
2.9 If the Seller or a third party cancels the provision of the Transport Service in accordance with condition 2.8, the Seller shall refund the Buyer the cost of the tickets already purchased for the Transport Service less an administration fee of 20 Euros.
3. CANCELLATION:
3.1 The Buyer may cancel the Contract at any time before they begin using the Services (Departure Date) by sending a notice of cancellation on the Seller in writing (Cancellation Request).
3.2 A Cancellation Request shall be valid on the date on which it is deemed to have been received by the Seller in accordance with condition 11.
3.3 Where the Buyer serves a Cancellation Request on the Seller, the Seller shall be entitled to retain all or part of the Payment Price as follows:
3.3.1 The Seller shall retain 25% of the Payment Price where the Buyer cancels the Contract more than 28 days from and including the Departure Date.
3.3.2 The Seller shall retain 50% of the Payment Price where the Buyer cancels the Contract 14-28 days (inclusive) from and including the Departure Date.
3.3.3 The Seller shall retain the full Payment Price where the Buyer cancels the Contract less than 14 days from and including the Departure Date;
except that where the Buyer has paid less than the amount the Seller is allowed to retain under this Clause 3.3 the Buyer shall pay any shortfall to the Seller within 14 days of being requested to do so.
3.4 In addition to the sums detailed in condition 3.3, the Seller shall be entitled to retain any Charges incurred in relation to the Payment Price.
3.5 If a substantial proportion of the amenities at a Location will not be available and the Seller is concerned that this may have a material impact on the provision of the Services and Lessons to the Buyer, the Seller, at its sole discretion, reserves the right to offer the Buyer:
3.5.1 an alternative Location; or
3.5.2 an amendment to the Services to be provided; or
3.5.3 to continue with the Contract; or
3.5.4 to cancel the Contract, in which case the Seller shall refund to the Buyer any part of the Payment Price it has received less a sum equivalent to any Services already provided to and used by the Buyer, however any Charges will be non-refundable.
3.6 Any credit card or debit card payments shall be refunded to the same credit or debit card number from which the Payment Price was paid, less any Charges.
3.7 The Seller reserves the right, at its sole discretion, to cancel the provision of the Services or to instruct the Buyer to leave the Location immediately without compensation or refund if the Buyer does not comply with these Terms and Conditions, particularly relating to behaviour and conduct.
4. TERMS OF PAYMENT:
4.1 The most up to date prices for the Services are shown on the website, however they are subject to regular review and may change.
4.2 The price of the Services which the Buyer must pay is the price set out in the Contract (Payment Price).
4.3 Subject to condition 4.4, the Buyer shall pay the Payment Price as soon as possible and in any event within 14 days from the date on which the Contract was made.
4.4 In certain circumstances, the Seller may at its sole discretion allow the Buyer to pay by up to a maximum of 5 instalments. If any payment plan is agreed between the Buyer and the Seller a minimum of £100/100€ of the Payment Price shall be paid within 14 days from the date of the Contract and the balance plus any Charges must be received no later than (a) 28 days before and including the Departure Date and (b) the date falling 12 months after the date on which the Buyer paid the first deposit, whichever is earlier (Instalments). The Seller shall confirm the date on which each Instalment is due.
4.5 The Seller at its absolute discretion may require full or partial payment in advance at the time the Contract is made, particularly in the case of a late or Last Minute Booking. The Seller may also specify the method of payment in such circumstances. The Seller shall not be obligated to accept the booking if the Buyer does not comply with all of the Seller’s requirements.
4.6 Time for payment of the Payment Price, Instalments and Charges (as applicable) shall be of the essence.
4.7 If payment is not made at the time requested by the Seller in accordance with conditions 4.3, 4.4 or 4.5, the Seller may at its discretion terminate the Contract in whole or in part. If the Seller elects to terminate the Contract, it shall do so by giving notice in writing to the Buyer and the Seller shall be entitled to recover from the Buyer all costs, expenses, fees, penalties, damages, compensation and any other liabilities which it has incurred or incurs as a consequence of the termination.
4.8 The Buyer is responsible for any charges incurred in the payment process (Charges). A fee of 15 Euros is chargeable on all payments made by the Buyer unless the Seller advises otherwise.
4.9 Unless otherwise stated in writing by the Seller, the Payment Price is exclusive of any tax payable in the UK and/or any Location where the Services are to be provided (Tax) and the Buyer shall be responsible for any Tax payable.
5. PRICE ADJUSTMENT:
5.1 The Seller reserves the right to increase the Payment Price up to a maximum sum equivalent to 15% of the Payment Price at any time prior to the Departure Date in the following circumstances:
5.1.1 to reflect an increase in the cost to the Seller due to any factor beyond the Seller’s control, for example where fuel prices rise; or
5.1.2 to correct errors or omissions in the Contract.
5.2 The Seller shall, as soon as practicably possible, advise the Buyer of the increase in price (Revised Payment Price) and the Buyer shall have 5 days in which to confirm or cancel the Contract. The Seller’s obligations under the Contract shall be suspended until confirmation is received from the Buyer that the Revised Payment Price is accepted.
5.3 If the Buyer fails to either accept or cancel the Contract within 5 days from being advised of the Revised Payment Price, the Buyer shall be deemed to have accepted the Revised Payment Price and the Seller shall proceed with the provision of the Services and the Buyer shall pay any additional sums due to the Seller under the Revised Payment Price immediately upon request.
5.4 All prices including the Payment Price are in Euros unless otherwise expressly stated by the Seller to the Buyer or as specified in these Terms and Conditions.
5.5 Any costs incurred in relation to currency conversion in relation to the Contract shall be met by the Buyer and the Buyer shall ensure that all payments and/or monetary transfers are received by the Seller in Euros.
6. SURF SERVICES:
6.1 The Seller shall agree with the Buyer the number of surf lessons to be provided at the Location at the time the Contract is made (Lesson(s)).
6.2 The Lessons shall be provided at the Location on behalf of the Seller by the Location’s instructors (Instructors).
6.3 Due to safety reasons, unsuitable weather conditions, unavailability of Instructors or any other reason, the Seller or the Instructors may reschedule or cancel any Lesson without giving advance notice to the Buyer. The Seller or the Instructors will use reasonable endeavours to provide as much notice as possible, but the Buyer acknowledges that this may not always be possible and the notice may be minimal.
6.4 The Seller or Instructors may reschedule a Lesson to any reasonable alternative date and time by giving advance notice of at least 3 hours to the Buyer. If the Buyer does not attend when requested to do so by the Seller, the Seller shall be deemed to have fully provided the Lesson(s).
6.5 Where Lessons are cancelled due to adverse weather conditions or for safety reasons at the sole discretion of the Instructors, the Buyer shall not be entitled to a refund for the cost of the Lesson, however the Seller will use reasonable endeavours to provide theory lessons and/or other activities at the Location in substitution for the cancelled Lesson(s).
6.6 It is the Buyer’s responsibility to attend the Lessons promptly and a Lesson will not be extended beyond its scheduled time if the Buyer is late. If the Buyer is more than 15 minutes late for a Lesson, the Instructor may cancel the Lesson and no refund shall be given.
6.7 The Seller offers a “Stand up or get your money back guarantee” (Guarantee) under which, if the Buyer is not able to stand up on the surf board within 10 hours of complete and fully participated in Lessons, then subject to conditions 6.8 and 6.10, it will receive, at the sole discretion of the Seller, either a refund of 40 Euros or unlimited free surf lessons until it is able to stand.
6.8 The Guarantee shall only be valid if the Buyer fully participates in and completes 10 hours of Lessons.
6.9 The Seller and the Staff reserve the right to photograph the Buyer during the provision of the Services and/or the Lessons. By taking part in a Lesson and/or being at the Location, the Buyer gives their full consent to such photographs being taken. The Buyer agrees that the Seller may use such photographs for commercial, publicity and advertising purposes. Photographs may be available for purchase by anyone at the prices and on the terms specified at the Location. The Buyer has no right to any payment or fees in respect of any photographs sold and if any such rights should exist, the Buyer hereby waives them.
6.10 If the Buyer has a disability as defined under the Disability Discrimination Act 1995, then provided the Buyer gives the Seller a reasonable period of advance notice, the Seller will make reasonable adjustments to facilitate the Buyer’s disability as far as possible, but due to the nature of the Services, the Buyer acknowledges that no guarantee can be given by the Seller as to what will be achievable.
7. EQUIPMENT:
7.1 The Seller and/or the staff at the Location (Staff) shall, at their sole discretion, provide surf equipment at the Location for the Buyer to use without charge (Equipment).
7.2 The Equipment shall be available outside of lesson time only; lesson time being the time period during which surf lessons take place and which will vary from day to day depending on weather, surf conditions and tides.
7.3 If the Buyer wishes to use the Equipment, it must provide the Seller and/or the Staff with a deposit and/or photographic ID on request.
7.4 The Equipment must be returned in the same condition it was when the Buyer received it and to the satisfaction of the Seller and/or the Staff.
7.5 Where the Seller and/or the Staff are unsatisfied with the condition of the Equipment returned by the Buyer, the Buyer shall on request and in any event before the Departure Date from the Location pay to the Seller and/or the Staff a sum equivalent to the cost of repairing or replacing the damaged Equipment as the Seller and/or the Staff considers necessary. The Seller may use the deposit provided in full or partial satisfaction of any monies owed by the Buyer.
7.6 The Buyer acknowledges that it is responsible for ensuring that the Equipment and any Personal Items it uses are fit for the purposes for which it intends to use them and that it shall use the Equipment and/or Personal Items in a safe and responsible manner at all times.
7.7 The Seller and/or the Staff shall accept no responsibility for loss, damage or harm caused to the Buyer, other persons, any property or the like as a result of the Buyer’s use of the Equipment and/or Personal Items, unless such loss, damage or harm was caused by the negligence of the Seller and/or the Staff.
7.8 All personal equipment or possessions of the Buyer (Personal Items) are the Buyer’s responsibility and are at the risk of the Buyer at all times. The Seller and/or the Staff shall accept no liability for the loss, damage or theft of any Personal Items.
8. RESPONSIBILITIES OF THE BUYER:
8.1 The Buyer is responsible for obtaining travel insurance with adequate insurance cover for their holiday at the Location and any activities which they intend to undertake during it and such insurance should be in place before the Departure Date.
8.2 The Buyer is responsible for organising and complying with any visa, immigration or other requirements in the country of the Location or which are necessary to travel to and from the Location and such should be in place before the Departure Date. The Seller shall not be liable for any loss suffered as a result of the Buyer’s failure to do so.
8.3 The Buyer shall provide the Seller with copies of any documents in condition 8.1 and/or 8.2 on request.
8.4 By entering into a Contract with the Seller, the Buyer confirms to the Seller that it is able to swim well enough to undertake any Lessons, use the Equipment or Personal Items and/or to participate in any activities at the Location.
8.5 By entering into a Contract with the Seller, the Buyer confirms to the Seller that it is physically fit and knows of no health reasons which should prevent it or render it dangerous to undertake any Lessons, use the Equipment or Personal Items and/or to participate in any activities at the Location.
8.6 Where, after the Contract has been made, the Buyer becomes aware of a health problem or reason as to why it should not undertake the Lessons, use the Equipment or Personal Items and/or participate in any activities at the Location, it shall immediately inform the Seller in sufficient detail to enable the Seller to assess what amendments are required to the Lessons and whether, at the sole discretion of the Seller, it is possible to adapt the Lessons accordingly. Where the Buyer is unable to participate in the Lessons and wishes to cancel the Services, the provisions of Condition 3 shall apply.
8.7 The Buyer agrees that at all times it shall abide by all decisions of the Seller, the Staff and the Instructors.
8.8 The Buyer shall at all times act in an appropriate and acceptable manner and accept responsibility for their behaviour and the conduct of all members of their Group. The Seller reserves the right to terminate the provision of the Services should the behaviour of the Buyer, at the discretion of the Seller or the Staff threaten to cause or cause damage or harm to any persons, property or the like or seriously impair the enjoyment of other guests. No refund shall be given by the Seller. The Buyer (and their Group if they should choose to leave also) shall be responsible for any additional accommodation, travel or other costs incurred following termination of the provision of the Services. The Buyer shall immediately pay on request to the Seller a sum equivalent to any loss or damage caused at the Location. The Seller reserves the right not to accept any future bookings from the Buyer or the members of the Group or to cancel any existing bookings which the Buyer or the members of the Group may have.
8.9 At the Locations of Moliets, Carcans or Oyambre, subject to availability, a tent compartment and an air bed shall be provided by the Seller. The Buyer must pay a deposit of 25 Euros for these items to the Staff on arrival at the Location. The deposit shall be refunded at the end of the holiday only where the items are returned to the Seller and/or the Staff in a satisfactory condition at the sole discretion of the Seller and/or the Staff. The Buyer must bring bedding, cutlery and all other items it requires which shall not be provided by the Seller.
8.10 At all other Locations other than those specified in condition 8.9 camp bedding is provided by the Seller in addition to the items listed in condition 8.9 unless expressly stated by the Seller.
8.11 The Buyer acknowledges that the consumption of alcohol at some Locations may not be permitted and that the age limit for the consumption of alcohol may differ depending on the Location. Where alcohol consumption at the Location is permitted, the Buyer confirms it is of the appropriate age for alcohol consumption and accepts that it does so at its own risk and that it shall behave at all times in an appropriate manner pursuant to condition 8.8.
8.12 It is the Buyer’s responsibility to provide the Seller with any valid and current contact details it has, including postal address, email address and telephone number.
8.13 Individuals under the age of 18 (Minor) shall only attend at a Location if accompanied by a parent, guardian or minder over the age of 18 who, by attending the Location with the Minor accepts full responsibility for the Minor’s safety and behaviour.
9. LIABILITY:
9.1 The Seller shall not be responsible whether in contract or tort or otherwise howsoever for consequential loss or damage (which shall include loss of use or profits) caused by or arising out of the provision of the Services or for any other loss, damage or injury of any kind whatsoever.
9.2 If notwithstanding other provisions in these Terms and Conditions any liability attaches to the Seller, the Seller’s liability to the Buyer arising out of or in connection with these Terms and Conditions or any Contract whether in contract, tort or otherwise in respect of any:
(i) express or implied terms of the Contract between the Seller and the Buyer; or
(ii) any charges of any kind imposed on the Seller by law arising out of or in connection with the Contract; or
(iii) any defect in the supply of Services; or
(iv) any infringement of intellectual property rights; or
(v) any other loss howsoever arising out of these terms and conditions;
shall be limited in aggregate to the Payment Price for any one event or a series of events.
9.3 Nothing in these terms and conditions shall exclude or limit the liability of the Seller for death or personal injury caused by the negligence of the Seller, or for fraud.
10. FORCE MAJEURE:
10.1 A force majeure event is any event beyond the reasonable control of the Seller, including an act of God. If the Seller is prevented or restricted from carrying out all or any of its obligations under the Contract and/or these terms and conditions by reason of any force majeure event, then the Seller shall be relieved of its obligations during the period that such an event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the Buyer is prevented from travelling or embarking on the provision of the Services by reason of a force majeure event, the Seller shall make an offer to the Buyer in accordance with condition 3.5.
11. NOTICES:
11.1 Any notices or communications to be served on either the Buyer or the Seller pursuant to the Contract shall be sent by registered 1st class post, commercial courier, e-mail or hand-delivered to the address of the other party as specified on the invoice, unless either party advises the other of an alternative address in writing.
11.2 A notice or communication hand-delivered by the Buyer to the Seller or vice versa shall be deemed served on actual receipt.
11.3 A notice or communication sent by 1st class post by the Buyer to the Seller shall be deemed served 10 days after the date of posting.
11.4 A notice or communication sent by 1st class post by the Seller to the Buyer shall be deemed to have been received at the time at which it would have been delivered in the normal course of post.
11.5 A notice or communication sent by commercial courier by the Buyer to the Seller shall be deemed served on the tenth day after posting, or on the date and at the time that the courier’s delivery receipt is signed where that date is more than ten days after posting.
11.6 A notice or communication sent by commercial courier by the Seller to the Buyer shall be deemed served on the date and at the time that the courier’s delivery receipt is signed.
11.7 A notice sent by email to the email address of the relevant party shall be deemed to have been received at the time of successful transmission (or if transmission is not in business hours, at 9:00am in the place of receipt on the first business day following transmission).
12. DATA PROTECTION:
12.1 The Seller may keep and use personal details of the Buyer for the purpose of providing the Services for a period of 6 years unless otherwise required by law and thereafter may hold such for marketing and/or promotional purposes unless and until the Buyer requests in writing that their data be destroyed.
13. LAW AND JURISDICTION:
13.1 The Contract shall be subject to and interpreted in accordance with English law and the Buyer and Seller hereby irrevocably submit to the exclusive jurisdiction of the English Courts in all matters arising out of the Contract.
14. ASSIGNMENT:
14.1 The Buyer shall not assign, charge, deal with or subcontract any of its rights or obligations under the Contract.
14.2 The Seller shall be entitled to assign, charge, deal with or subcontract any of its rights under the Contract without giving notice to the Buyer.
15. VARIATION:
15.1 No variation of this agreement shall be effective unless it is in writing and expressly accepted by both parties.
16. SEVERENCE:
16.1 If any provision or part-provision of these terms and conditions becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant condition, provision or part-provision shall be deemed deleted from the remaining conditions and provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.
17. GENERAL:
17.1 Paragraph headings shall not affect the interpretation of these terms and conditions.
17.2 Any reference to a person under these terms and conditions shall include a natural person, corporate or unincorporated body (whether or not having separate legal personality) and vice versa.
18. IMPRINT:
Star Surf Camps Ltd.
5th Floor, Merck House
Seldown Lane
Poole BH15 1TW, United Kingdom
Copyright Star Surf Camps LTD, Registered Company Number: 09334241
INSTRUCTIONS FOR CANCELLATION
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the Contract.
To exercise the right to cancel, you must inform us at Star Surf Camps (UK) Limited (company number: 09334241), 5th Floo, Merck House, Seldown Lane, Poole BH15 1TW, United Kingdom, (telephone number: +44 20 8133 5337) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website www.starsurfcamps.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send you communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
Your personal expert for this trip

Martin, LUEX's Head of Travel, started out skating in the UK, before escaping to the powder of Canadian mountains. He found his way to LUEX through years of chasing snow in winter and waves in France during summer. These days, he manages our surf and snow teams, while squeezing in surf trips to his favorite right-handers at Cokes and Kasabu in the Maldives, or powder missions to the tree-lined runs of Revelstoke. At LUEX, he combines his love for board sports with making sure every trip runs smoothly.




Why book with us
Wall of Fame - You can't go wrong if they've traveled with us
